Aaron's Bewertungen 90

We bought sectional,tv, and bedroom suit. The drawers are coming apart, the top of couch is coming apart , on the sofa the bedding is coming out, and pillows are ripped. We scheduled 2 times to look at it the 2nd time the appt was at 3 they never showed until after 4 now the manager Ron says he told us 3-6 and no it’s in the calendar what time. They don’t care about customers at all the furniture they sell is cheap and they want $3000 for it. DO NOT go here to buy anything . Horrible

My first experience with Aarons was great. I decided to get something else from them and the whole experience has been horrible! The staff is never on the same page they could care less about customer service and don't even waste your time calling the 1 800 number because their attitudes are just as bad. There will never be a next time!!

We have bought stuff from Aaron's in Mount Airy NC in the past with no problems. This time we ordered a washing machine and get it delivered. The guys installing it broke the water line at the washing machine under the cut off valve. Husband had to cut whole house water off. So now we have no water and tried contacting the store mgr they say it's his day off but he's in a meeting🤷. Tried corporate and really didn't get much help there either. So now we're waiting on somebody from Aaron's to call us back and see what they are gonna do about this. So freaking aggravating.

I am writing to formally express my concern regarding the conduct of the store manager, Mr. Tyler Denman, during my visit to your location at 1636 S. Braddock Ave, Suite B, Pittsburgh, PA 15218, on June 25th between 2:30 and 3:00 PM.
The purpose of my visit was to report an incident involving two individuals in an Aaron’s truck who were observed by my neighbor aggressively banging on the rear door of my property. This occurred following the eviction of a tenant who had left behind a refrigerator. When I arrived on-site, I discovered the back door had been splintered — evidence of an attempted forced entry, no access was gained. I came to the store to file a complaint and schedule a pickup for the appliance.
During this visit, Mr. Denman came from behind his desk and followed me to the exit, shouting, “Get out of my store.” I can’t understand why his behavior escalated. At no point did I raise my voice or behave in an aggressive manner that would justify such a reaction. I entered the store with the intention of resolving an issue, and I was met instead with hostility and unprofessional conduct.
The store manager's actions reflect poorly on the business and fall short of the standard of customer service one should expect. A manager is expected to lead by example, demonstrating professionalism and courtesy, particularly in challenging situations. Mr. Denman's response did not meet that expectation and was both disappointing and unacceptable.
I respectfully request that this matter be taken seriously. I hope you will review any available surveillance footage from the time of the incident and take appropriate measures to ensure this type of behavior does not occur again.
Thank you for your attention to this matter.

i had money taken out of my account for 2 items and they were both picked up even without owing anything on them. i even called to verify wether they had to be picked up or not and i was still told yes. DO BETTER!

Horrible experience!!!! will never order through them again. I had an order set up, had gotten no information of the order being cancelled and was told that I would be charged another fee to reopen the order. this information was given 1 hour after recieving an email that everything was approved and after speaking with aarons personally about my delivery.

I had a serious problem that needed attention asap.I was moving an needed pick up of furniture.The furniture was great just that my daughter brought furniture and I had no need to rent.Everyone blew me off except a manager 45 mins away.Fidelina in Rio Rancho did take care of the issue.Called me back numerous times to be sure I knew what was happening. I hope her bosses see this.This is what real managers look like, act like.Thank you at the Rio Rancho store for fixing this.Even you delivery guys thank you too.Real managers with good staff need not just raises , talent in managers is hard to find.Reward this store please.Thank you.I will if needed rent from you again only because of this store.Thank you again

I did a rental agreement back in 2019 or 2020 I returned the product I couldn’t afford at the time fell on hard times.
I able to rent and pay on anything I have a great job and these people will not rent to me afford all these years I think they are being horrible the way they do.

The worse place to do business with I was screwed out of $1700 for a refrigerator I bought that never worked it never kept cool spoiled all my food when I call them I was told I didn't have warrenty because I paid it off early so I call Samsoung they told me I had wrong control panel that it was a reminder and was a floor model I also bought a TV same day came without a box power cord or remote bought them on ebay but I know that it was sold used also dishonest people that likes to take advantage of people that are struggling

NEVER TRUST AARONS for anything. Especially in the plattsbugh new york store. they have discounts that only apply when they want them to, they sell you gold plan or plus or what ever theirs was then when you pay out early and ask to be sure you have the 1 year extended warranty they tell you they stoped offering that so what was i paying for in this mebership you pushed on me

Steve is very nice and helpful like having him wait on use
Drivers were nice helpful very careful not to break anything 🙂

First time using Aaron's and this will be the very last!
I set up payments for my Washer & Dryer and had to change the date that my payments were auto drafted due to my employer making payroll changes. I went online to change the dates only and had to pay $34.xx which was not a problem because my payment was moving out a week. When I tried to change my card on file, they charged me ANOTHER $34 just to change my payment method. I will NEVER use Aaron's again. Their customer service phone number goes to another store out of state and when I called "Customer Service" I was told I had to call my local store. The employees will call you if your payment is a day late and demand that you return their call, which I did not because I do not respond to DEMANDS!! Their "customer service" is pathetic and unprofessional!!

Aaron's in Huntsville Alabama is as unprofessional as I've ever seen. When they called about the missed payment it was to schedule a time to pick up the furniture. Ok done with them. So a gentleman knocks on our door to get it already in an ill mood and very short with what he has to say and in a hateful tone. Two more guys arrive to help get the furniture,same thing like it was a problem they were there to do there job. It sucks now days to have to stretch your hard earned dollar and miss a payment and no help ,payment arangment kiss my butt not nothing.

Frit one living out Help get big one work great
Know no problem
They took little one back and help pick this out over phone they new what talk about . No am very happy and boy bought i very nice and help Ty Anita hoke

I be a loyal Aaron member for years and got Xumo TV and it horrible and then I paid 45 for to get another TV and told it be here Friday and I call late Friday and told it be in Saturday and they call me as they didn't call me and I call again and now they say Monday as I feel I getting run around

At least from them, and I have been trying to speak with someone did speak with the manager of a store, asked to speak to someone higher up. I have waited over a week. Keep being told that it is in progress and being looked at there is nothing to look at. It’s either a yes or a no, but I cannot get a phone call.
Very poor Customer Service!
You would think at least they could pick up a phone and call you,

Let me say: I love Aaron's I went to them after having a terrible experience at Rent A Center and Aaron's have exceeded my expectations with a friendly and convenient mobile app, low prices, great terms, and a nice website! I have multiple merchandise from this company and pay a fantastic price for the stuff I have, and my local store is absolutely amazing, and wonderful I could not ask for a better company!!! Aaron's is the BEST!!!

I’ve redone my living room, Ordered a couch, fireplace and coffee table. Very solid quality and gorgeous. I get my deliveries from the Princeton WV store.

I have been a customer for many years,paid things off with no problem but this time has been a total nightmare with them. I just purchased a 55"LG t.v
and sound bar. First there was NO MANUEL, I was told you don't give th customer one they make you download the instructions, the sound bar again no instructions, the remote was the WRONG one, the remote to the T.V. the middle button is so small when you use it to move the cursor around because the button which is in the middle of the larger button you end up hitting it by mistake, I am getting a different TV and is suppose to be delivered and was told it would be here before 5PM or sooner, I was told my first payment was $97.17 then the 1st of Jan. it would go to $2.19!!! I called and they said they would get the money back into my account that was 3 hrs ago, my bank account was low to begin with and I still had several payments that needed to be paid, which one already went through and was sent back, I'm sorry but this is CRAP!!!!! I want some satisfaction out of this, I just want the MONEY put back into my account before another payment is declined! My name is GWEN WEAVER MY ACCOUNT IS AT THE franklin STORE in Boise Idaho, I have delt with Alex and Jolene the bill person, she has been very helpful but the guys are useless!!! 208-957-2206 I want my money back into my bank account!

I have to tell you I was surprised with my stackable W&D and I simply love it. I can do full loads in this washer! It doesn't take much space at all. I love the customer service, Kelly in New Port Richey and Justin in Hudson really go all out letting you know about specials and the perks of being with Aaron's. Thank you all at Aarons for all you do.