Abbeyvets Bewertungen 3

Abbey vets saved the life of my kitten back in 2019. I can not thank them enough.
The only problem i do have with this vet's is their not being enough room at their practice for pets. The waiting room is so small and having dogs and cats in close proximity of one another is not always a good thing. Besides this, the whole practice needs a face lift. Its an old shop building that's seen better days and their is no close-by-parking. In my case, I have to walk down the high street with a nervous cat in a cat cage where cars are tooting horns and the hustle and bustle of pedestrians. Not exactly ideal by far. Going back to the actual practice, the building looks old and falling apart. Its like going back in time. Not very welcoming due to its look. This practice is certainly in the wrong place. Needs a serious up date/upgrade

Terrible experience. Visited Abbeyvets with my poodle puppy on 5th April 2025 and signed up to the pethealthclub.co.uk and paid the first payment of £22.99 which meant a renewal date of 5th April 2026.
On 15th April a 2nd payment of £22.99 was taken by way of Direct Debit.
In February 2026 I received an email saying the Pet Plan was due for renewal on 14th March 2026. I disputed the date and it was supposedly passed to thepethealthclub.co.uk for them to sort out.
On 5th March 2026 I visited Abbeyvets for a nail clip which is free under the pet plan.
On 24th March I received a demand for an 'outstanding debt' of £33.74 for the nail clip.
The nail clip was done 9 days before the renewal date of 14th March 2026 so should have been free.
In actual fact the pet plan should be valid until 4th April 2026.
To be fair they deleted the 'debt' when I phoned up to complain but it appears they have no clue when it comes to setting up these plans. It also seems that if you decide not to renew you'r kicked off the plan immediately.
During one of the visits when speaking to a vet I was given contradicting advice regarding worming and flea treatments.

No other reviews, says a lot doesn't it. Avoid this bunch of rip off charlatans would be my honest advice, much better vets around than this I'd say. A quite obviously profit focussed over everything else business. Rude and nothing good to be said about them.