American Home Shield Bewertungen 14 886

If you validate your sanity, do not get into business with this company.

My furnace had a carbon monoxide leak that was discovered in the dead of winter and it was not safe to run. It took their dispatch several days to get to me (granted it was a Friday and they got to me on Monday) and told me that they would send me quotes but I had needed them to send a report to AHS so they could provide me with options for replacement. Days went by with no report sent to AHS so there was a winter storm coming, so I called and they said that I would have the option to choose my own vendor and get reimbursed but I would have to go through their process. I went ahead and hired a local trust vendor and they quickly got the job done before the storm came. In the meantime I learn that the water heater that was replaced by a AHS vendor was leaking gas and they had to send someone over to fix that too. They fixed the water heater quickly, but I was very disappointed because it was just installed two years earlier and reinforced that their vendors did crappy work. After almost a month of calling and fighting with AHS and their vendor, they finally sent over a report, but only gave me the same three quotes they previously provided. I spoke with their team again and they told me they do not approve other vendors and would not give me any reimbursement. They're a scam and their vendors do terrible work and are very unprofessional, go with someone else maybe, but almost all the vendors I talked to said home warranty companies are all kind of scams. Best of luck out there homeowners.

Service on time, knowledgeable person, diagnosed cause quickly and resolved issue quickly.

Great experience from customer service, particularly Daisy while working with a very tricky and ongoing issue

I hate the fact I pay almost 90$ a month for a plan I need my ac unit ( hvac) replaced and guess what ill be out of pocket almost 5k because its considered an upgrade ! The unit is 10 years old and on its last leg . So fix it i pay 900 just to fill with frion ( they only pay 10$ a pound on frion when frion cost 195$ per pound exactly what am I paying yall for ????? I cant afford 900 or 4500 $

My experience was horrible. My water went out on a Thursday and it is now Tuesday and I am still waiting for my new water heater. The water in the whole house had to be shut off because of the leak. Apparently, they do not work on weekends and the plumber could not pick up the water heater until they sent out a PO. The Plumber and myself kept calling.

I had a terrible experience with American Home Shield. They were supposed to send a technician to fix my toilet, but it took them four days just to schedule anything.

After all that waiting, they denied my claim multiple times without giving any explanation. On top of that, if one technician couldn’t take the job, they just passed it off to another vendor, leaving me stuck in this endless mess.

I do not recommend them at all.

This company is a scam. AHS sent a technician to fix a broken burner on my stove. By the time the technician left my home, the stove wasn't working at all AND I had a gas leak. Neither AHS nor the company they contracted with has offered me any solutions. My family has been without a stove for nearly a month. We had to shut our gas off as well for our own safety.

The repair of the pool took over a month because the original attempt did not fix the problem and the pump required a complete replacement.
We are also very disappointed that the pump was replaced with a refurbished pump not new. This opens us for another repair without warranty on the refurbished pump 🤬

Easy to order a replacement dishwasher using the warranty claims process. Product arrived and was installed flawlessly.

I love/trust American Home Shield. I have been with them for 26 years. They respond quickly which is very important. I have had 1 bad experience with a drier repair where a repairman said I needed a $400 repair that was not covered. Another plumber helped me order an $11 new lint filter. 32 other calls were repaired well with great work done. Their monthly has increased but in line with other companies. My only complaint is the HUGE increase in upfront cost to setup a repair. For a long term customer it should be $75-$100 not nearly double that... Just saying, when I need a repair I usually get angry with their upfront fee before I just do it.

AHS was on the right track using quality contractors. But now they seem to be using subpar borderline handyman/contractors that want to do minimal or less to address the items that need to be fixed.

I am extremely disappointed with my experience with American Home Shield and how my recent HVAC claim has been handled.

After my air handler failed, I was told that my home warranty would cover the replacement. However, once the estimate came through, I was shocked to learn that over $3,600 in additional “non-covered charges” were being passed on to me. These charges included items like line set modifications, electrical work, ductwork modifications, refrigerant, and other components that seem essential to completing the installation properly and safely.

When I contacted AHS for clarification and asked for a detailed breakdown, I did not receive clear or helpful answers. Instead, I was repeatedly told that these charges were either required for code compliance or necessary to complete the installation—yet somehow still not covered under my policy.

This feels extremely misleading. As a homeowner, I purchased a home warranty for peace of mind and protection from large, unexpected expenses like this. Being told that the system itself is “covered,” but that thousands of dollars in required work are not, defeats the purpose of having the warranty in the first place.

To make matters worse, the cash-in-lieu offer was just $1,198.78, which is nowhere near enough to reasonably address the issue or replace the system independently.

At this point, I feel that the value of this warranty has not lived up to expectations. The lack of transparency, unclear coverage limitations, and significant out-of-pocket costs have been frustrating and disappointing.

I would strongly encourage others to carefully review what is actually covered under their plan before relying on American Home Shield for major repairs.

I’m very disappointed with AHS. I have been a customer for more than 9 years, and before that I used their service for 3 years at a previous home. Unfortunately, my biggest frustration has been with customer service. I often find communication difficult, and my experiences have felt unprofessional and unhelpful.

I have now had my refrigerator ice maker repaired 4 times, with no resolution. On top of that, I paid a copay for a plumber to inspect the water lines, only to be told I needed an electrician and that the service would not be covered. What is especially frustrating is that the diagnosis pointed to the electrical panel, even though the technician never actually inspected the panel. It has felt like a constant runaround.

Honestly, aside from annual AC checkups, I have rarely needed to use the service until recently, when several kitchen appliances began failing one after another. Based on the quality of service I received in the earlier years, which was excellent, I expected much better.

Sadly, I am now looking for another home warranty company, ideally one that does not outsource customer service, employs experienced and honest service providers, and does not leave customers on hold for 1 hour and 45 minutes just to speak with an agent. I also should not have to deal with multiple voicemail messages over a few days denying a repair for an electrical issue that may not even exist.

At this point, I have reached my breaking point. AHS should do better, because its reputation ought to speak for itself.

We have been members of AHS for 32 years. 7 weeks ago our washer broke down. AHS sent out a company called Optimum Appliances. They came out ordered parts and went out of business. We have called them and no answer. We called American Home Shield now 8 times. They have never done anything but charge us for a the fix. AHS does NOTHING. We have to, after 32 years, just leave the company and encourage all buyers to beware of this company. They've been extremely unhelpful. Each representative tells us they will get back to us in 25 hours. THEY DON"T. This company needs to do all of us a favor and just go out of business.

1-star for the scammy emails. I'm in the UK too. Bombarded with marketing emails. I have never used these people.

Dear American Home Shield Team,

I am writing to express my extreme dissatisfaction with your service and to formally cancel all four of my property warranty contracts with AHS.

Recently, I was charged $3,659 for a furnace replacement. While the vendor stated this amount was a "copay" for items not covered by the warranty, your records incorrectly categorize this as a "modification" to the furnace. I find these conflicting explanations to be dishonest and a breach of our contractual terms. It appears that AHS is colluding with vendors to gouge customers and avoid honoring the coverage promised in your agreements.

As a result of these deceptive practices and the failure to honor your obligations, I no longer wish to do business with your company. If you do not resolve and refund over payment of $3659 in the next 10 business days, I will cancel all four of my warranty contracts with AHS. This is a final reminder

Avoid American Home Shield at all costs.

I opened a claim for a potential gas leak, and nearly two months later, the repair is still not done. The first contractor never even called. After weeks of chasing, AHS reassigned it. The second contractor showed up but couldn’t fix it due to parts. Parts arrived—and since then, nothing.

I’ve made 20+ calls, sent emails, and AHS keeps saying they’ll “contact the contractor” and call me back. They never do. Supposed supervisor escalation? Never happened.

Every call starts from zero. No urgency, no accountability, no follow-through—on a GAS issue.

Stay away from AHS and their contractors, especially IFI Services LLC and Wright Refrigeration.

I used American Home Shield to help fix a plumbing situation with a leaking facet in the bathtub. They assign a plumbing that came by to repair it but never returned after they removed a part. I’ve reached out countless times to American Home Shield but every I call they tell me a service manager has been assigned and will reach out to me. I’ve been waiting over 3 months to get this issues fixed. I would not recommend going to them for plumbing help.

I also emailed socialmedia at ahs.com 4 days ago and still have not heard back or gotten and response from anyone. I still would not recommend using them for plumbing services

AHS has been great for me in the past but this time I feel taken advantage of. I put in a request for my heat pump making a loud noise. Turns out it's a bad TXV (which is covered by AHS). The company they used to service me also stated that I needed a surge protector. The surge protector which isn't a requirement is NOT covered by warranty.

I had 2 other HVAC companies come, and they told me that all I needed was the TXV. So, the main diagnoses are the same, but the vendor AHS is adding more so they can get more money. So now my out-of-pocket cost is $640 rather than just the part that is covered by my warranty that I just paid $125 to use. So, my choices are to pay $640 for the additional work (that is NOT needed) from AHS or pay one of the outside companies $1400 to replace the TXV. No brainer but I shouldn't have any additional cost.

I called AHS to let them know that their vendor was adding to the estimate, but they did not care.