American Home Shield Bewertungen 14 886

My compressor went out on my a/c. Instead of trying to sell me a whole new unit(my unit is old) they found parts I needed and fixed it. The technicians were prompt, polite and professional

Ross was very professional and patient

I have been a customer for over 13 years and over the last two, service declined drastically. The company refuses to repair appliances with common wear issues and when they do, the fix is usually jury rigged. The technicians are poorly trained and it feels more like a donation service rather than a service agreement. It feels like a scam now and I don’t know what happened as they were once a great company.

Women Homeowners: Please Read
On March 17, 2026, my water heater pipe burst and flooded the basement which flooded the bottom of the water heater and caused the igniter to be inoperable. March 23, Action Mechanics LLC out of Milstadt ordered the first valve. That did not work so they put in an order for the lines to the igniter. They came back out March 29 to fix that part and it still did not work. A whole week goes by and I haven't had a converstation with Action Mechanic. I called them everyday to get a status or update. To no avail, they would not respond. So I had to hassled AHS to give me some kind of update. AHS is so unprofessional because I requested another contractor so I can get my service back up and running. AHS said they cannot request another contractor because they already paid Action Mechanic to do the job. Sad, sad,sad because if I knew any better, I could have just called RHeen the manufacturer of the water heater. But since I pay AHS faithfully $72/ month, I figured they would be professional and assist me. With all that said, for an odd reason they decided to reorder the valve again. Action Mechanics came back out for the 3rd time on March 6. Unfortunately, my water heater is still defective and not working. AHS representatives said to me that they had to troubleshoot all areas. Since it was coded as wear and tear from the tech, I now have to pay $680 to replace my water heater. The reason I am upset is because communication was very poor through this whole process. Action Mechanic out of Milstadt would not return my calls, they'll call 3 days later and made the repair appointment a week later. Three weeks with no hot water. I feel that AHS is a total scam and they partnered with contractors who will also scam. I am a single female homeowner and I truly believe many companies try to take advantage of that. My water heater was purchased from Home Depot and is till on warranty. I called Rheen and was assisted quickly. The only downfall is I have to find a reliable company (from my own money) to come remove the old water heater and take it to HOme Depot to replace it. AHS said they will not cover that and that will my responsibility. AHS said they only do repairs and a replacement is non-covered item. I was with Cinch in 2024 and yes, Cinch will replace a defective item. I guess I will be going back to Cinch because their warranty contract is much more reliable and cost effective than American Home Shield. Once i am done with this reivew, I will also go to the BBB site and write a review there as well.

Avoid at all costs. 5 months to fix air conditioning and still waiting. Totally useless company with idiotic staff who can't speak English properly.

poor service, lots of loopholes to avoid coverage. would not recommend

The text notification of the technician’s arrival time is very helpful. The technician was kind, professional, trustworthy, & he educated me re: my dryer. I highly recommend him.

The date of my experience was November 2025 through March 2026.

I had 3 problems I called them about: my furnace, my refrigerator, and a leak in an outside wall that is turning my baseboard to mush.

They never sent anybody out for the furnace & I had to get a new one. The person they sent out for the refrigerator was good. So far they've sent 3 people out about the rain leak through the outside wall: a plumber (there are no pipes in that wall or ceiling), then NOBODY until I called them again; a roofing guy who refused to look where I told him the leak was (before I got back problems, I did my own carpentry. & plumbing so it's not like I'm uninformed). The 3rd guy insisted it was cat pee. If you've had a cat you know what that smells like, plus the baseboard is destroyed for 8 ft.
When I called them to cancel my contract, it took an hour of being shuffled around before they got me to the "right" person. But they did NOT cancel my contract, and they keep taking money out of my bank account.
I don't understand why they get high marks from Consumer Reports and another place (can't remember what it was). DO NOT CONTRACT WITH AMERICAN HOME SHIELD!

I have American Home Shield for insurance coverage? We have used them for years and been happy with their service until now. Our AC unit (the condenser specifically is going out.) Mind you the unit is the original that was put in when our home was built 27 years ago. Our plan covers normal wear and tear and aging of the unit. We called to make a claim as we began to have issues with the unit not cooling the house properly. We are going on week 3 of our home being at 80° or slightly warmer during day. We live in Pueblo, CO so IYKYK. American Home Shield dispatched someone to come look at our AC unit. The gentleman initially agreed the unit was old and needed to be replaced. He put his info into American Home Shield and almost immediately our claim was denied....due to HAIL DAMAGE! This man was not honest with his findings and told us one thing and reported different to AHS. Our AC unit sits under a covered patio and hail damage isnt even possible. I called right away and requested a second opinion and at which point another appointment was made for another company to be dispatched out to inspect our AC unit. This company said absolutely due to the age of the unit and the condenser mechanically has failed and needs replaced it is NOT hail damage. This was in his findings reported to AHS. Here we are days later still no answers, I've been calling nonstop because we are miserable. The second contractor has also called their field manager sevral times with no return calls to him as well. Finially i was able to speak with someone and they tell me our claim was denied again because the company who came out to do the second opinion wasn't a contracted company through AHS when AHS were the ones who dispatched them out to our home!!!! Its blatantly obvious they just don't want to pay for the AC unit to be replaced. It was no problem when it came to our sump pump, microwave or my washer. I guess big ticket items are a problem though. If you have AHS I would highly advise think about going with a different company. They are a rip off. I did contact their arbitration people but of course, no one answered so he had to leave a message and no one has contacted us. Such poor customer service. If i could leave a below one star review I would. They will be hearing from my attorney.

I was a customer of American Home Shield for four years, paying consistently and trusting that when I needed help, they would deliver. That trust was completely misplaced.

My range hood issue dragged on for over three months. AHS sent out four separate contractors, none of whom actually resolved the problem. After all that time, they ultimately denied the claim, blaming it on “lack of maintenance”- a vague excuse that conveniently allows them to avoid paying for anything. By that point, I was selling my home and had no choice but to move forward without their help, losing out on a $1,000 credit because the unit needed to be replaced.

Only after filing a complaint with the Better Business Bureau did they finally pay me $641 -something they should have done without forcing me to escalate. That alone says everything about how they operate.

Then, to make matters worse, I made an April 1 payment of $92 and canceled my policy on April 3 after selling my home. Despite their contract clearly stating that a prorated refund is issued if you cancel within 30 days of moving, they refused to refund me, claiming that “monthly plans are non-refundable”—a policy nowhere stated in the contract.

They also falsely claimed that the cost of coverage exceeded what I paid, which is simply untrue based on the actual numbers.

After years of payments, delays, denied claims, and being forced to fight just to get partial reimbursement, this final experience makes it clear: AHS takes your money and avoids providing real service whenever possible. I would strongly warn anyone considering them to think twice.

4/7/2026 - They messaged me here saying they can help but emailed me personally with the below message. They misgendered me as well.

Thank you for providing your property information and sharing your concerns. I am very sorry to hear that you were not pleased with the outcome of the service for your range hood and chose to cancel your warranty coverage. The cancellation department handled the matter accurately and determined that no reimbursement is due. I apologize for any frustration that you have experienced, and I truly apologize that you disagree, but AHS's decision on the reimbursement remains unchanged, and we respectfully consider this matter to be resolved.

Warm regards,
XXX
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Not every company you get through American Home Shield is great, but when they are, they really are. This go around I was fortunate to have a well qualified company that cared about properly fixing my AC versus a temporary bandaid. Lately, I've been fortunate to have my repairs done in a timely manner by companies that desire to do well.

Well when I called to cancel my policy, because they don’t allow you to do it online, they took it as I just didn’t want to renew my policy. Therefore I still had to pay for the remaining months before it expired. Mind you we had sold the house it was attached to, and didn’t even live in the state! Also they took it upon themselves to start a new policy on my new home. Unbelievable. We already had a policy in place, which I told the representative when I called to cancel. Now when I called once I received the letter stating I had a new policy for our new home, they claimed I had only agreed to cancel the renewal. Why in the world would I keep a policy on a home I no longer own?! And no refund will be honored. I have talked to 3 different people at AHS and they all refuse to refund me. How petty can you be?! So I would never recommend this company for any homeowners.

The service we received was very good. The service company assigned to our issue was on time and knowledgeable about his work. He diagnosed and corrected an issue with our freezer very quickly. The problem with our range was not showing on his arrival and he was unable to make it repeat itself.

I had broken water heater, the service person came and diagnosed they send me repair cost of 675 dollars and it could take up to 2 weeks, I called them back within few minutes of accepting to give me payment in leu, they cancelled order and promised me payment, after several calls talking to supervisor multiuple times being promised. But still not making payment, When I. Call back same story , while I am writing this being on call for 20 minutes,

All I want them to give me cash in leu whatever amount is I have paid premium on time after paying full premium for more than a year I have not gotten any where may have to see attorney or file claim in claims court which I will do if not ge paid

Just talked with supervisor no results I will file claim against them

I had better experience with choice home warranty

I'm still waiting on a follow-up call from 2 weeks ago :(... You can complain until the kingdom come with this company they will not resolve anything. They will promise to prioritize you and once you're off the phone you no longer matter. THIS IS A BUSINESS SCAM!! DO NOT WAIST YOUR WELL EARNED MONEY AND VALUABLE TIME. According to the reviews, I wish I had read before paying for their service, everyone is being legally robbed. I really don't understand how they are rated a B on BBB with such horrible reviews. One thing that is surely guaranteed with this company is not satisfaction instead peak frustration..... As of 4/3/2026 there has still been no response and the email address they replied for me to forward my contact information is another brick wall, it comes back rejected even after I copied and pasted it. 4/6/2026 Policy cancelled...They say I owe $50 but can pay when it's convenient. THIS IS A OPERATING BUSINESS SCAM... DON'T DO IT PEOPLE!!!!

The company Relax AC they used to repair my air conditioning was more than excellent! Very People friendly, from James in the office, incredible communication skills and called back within five minutes! Wow!! Zaur the Technician was absolutely amazing, extremely knowledgeable and so able to communicate! Total blessing working with Relax Air
Thanks Guys!
Mike

The vendors sent to inspect or that are recommended to complete the warrantied work are sub par, unprofessional, and poor communicators. We are disappointed.

Extremely disappointed in how difficult it was to cancel my account. I specifically called 2 full months before my renewal was up to get this out of the way ahead of having my second child. I called on 1/31 before my renewal in March. I waited over 40 minutes to speak to someone. Then I was told repeatedly that I couldn't cancel my account before the renewal date which made no sense to me. I asked at least a dozen times why I wouldn't be allowed to cancel before the date and was told they don't do that and I was assured "you will not be charged your rate again after the year renewal." Sure enough I wasn't charged my rate of 27.99 I was charged 47.99!!!!! I'm still on hold now trying to cancel. I talked to one person who is now sending me to another. All while trying to tend to my newborn. I knew this would happen and I'm DIGUSTED.

Update: The plumber called. He vehemently denied the AHS version and told me he'd already bought the needed part. He offered to install it for free and reimburse me for the service call "to make it right". I already have another plumber coming, who laughed with me when I mentioned AHS.
This is NOT April Fools! Long-time customer, but no longer! AHS sent a plumber who told me he needed to order a cartridge for my kitchen faucet and left. AHS sent me an email to call them, and then ended up telling me there was no repair to be made. After I strenuously objected, they offered a 2nd opinion, but would charge me for it. I declined and cancelled the policy. The whole process took me almost an hour, as they have very cleverly created a system that discourages you from staying on hold and instead makes you want to just go away and let them keep collecting your fees. When I asked for a supervisor, I was told to hold on until I could be transferred. After 5 minutes or so, I was told that supervisors don't answer the phone but have to call you back in the next few days! They used to be fairly good, now they are just a bunch of thieves!

First I advised them that my well bladder lost air. They assigned a contractor who just set an appt the next morning with little to no notification. Tried getting them back for a week and spoke to three AHS who said wait. They arrive and then just turn on the water and say it works. It works bc I had to call a plumber to recharge temporarily as it loses air so I can have some water flow. The contractor doesnt even have tools but just turns on the sink and then starts saying we will charge him for a new one instead for 900. Funny things this is all caught on video. All this to say, dont sign up for this company their contractors take a long time and dont want to do anything but fleece you for more money. SHAME ON AHS!