AirKeeper Bewertungen 

127
•
TrustScore 4.5 von 5

4,3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Second stay in this wonderful apartment. We love the location the size and comfort of this apartment. It will always be our first choice for Melbourne visits! We love sitting on the couch and watchin... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The home was beautiful & a very nice stay for a multi-generational family, with 3 bedrooms & 2 bathrooms. We were glad to have access to both a shower & a bathtub. The kids enjoyed playing in the yard... Mehr ansehen

Bewertet mit 4 von 5 Sternen

The apartment had plenty of room and all of the amenities. Emily was so helpful and answered all of our questions wich made our trip so much easier. The view was absolutely brilliant!! So many balco... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Generally the apartment was very good. A few matters would have raised the experience: 1. Fan in bathroom isn’t working meaning the room quickly gets dripping with water. 2. No dishwasher po... Mehr ansehen

Unternehmensdetails

  1. Immobilienagentur
  2. Urlaubsvermietung

Vom Unternehmen geschrieben

Founded in 2016 in Sydney, Australia, AirKeeper has rapidly evolved into a prominent player in the short-term property management industry. Our journey began with a mission to redefine the short-term rental experience for property owners and guests alike.


Kontaktinformationen

4,3

Hervorragend

TrustScore 4.5 von 5

127 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4,3

Alle Bewertungen

(127)

53 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

Unhelpful, and simply don't care about guests!

We spent 8 nights at a property in the Blue Mountains that is managed by AirKeeper. The property had a lot of issues.

1. Cleanliness - (a) very dusty; (b) blood on the duvet; (c) previous guest fingernails and other debris on the carpet; (d) cobwebs

2. Poorly Maintained - (a) broken toilet seat in the bathroom; (b) broken/chipped knives; (c) heater not working in the master bathroom; (d) missing light bulbs in the hallway

AirKeeper did not even try to resolve any of the issues. We reported the issues to AirKeeper - they wrote back saying they would (a) escalate the issues to the team and owner and (b) fix the issues and send cleaners to resolve the cleanliness problem - they never followed up or responded thereafter - so nothing was done.

Complete disregard for us as guests. We will not stay at another property that is managed by AirKeeper!

Dishonest, unprofessional and unresponsive!

31. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von AirKeeper

Thank you for your feedback. We're truly sorry to hear that your recent stay did not meet expectations and that you encountered both cleanliness and maintenance issues during your time at the property.

We take all guest concerns very seriously, and it’s disappointing to hear that our follow-up and resolution process did not meet the standards we strive for. Cleanliness and property condition are among our top priorities, and it’s clear that, in this case, we fell short.

We sincerely apologise for the inconvenience and frustration this caused during your stay. Your concerns have been escalated internally so we can ensure the property is thoroughly re-inspected and that our communication and service procedures are reviewed.

We understand your disappointment and thank you again for bringing this to our attention. While this was not the experience we want for any of our guests, your feedback helps us improve.

If you would like to discuss this further or provide more detail, please don’t hesitate to reach out directly at support@airkeeper.com.au.

Kind regards,
The AirKeeper Team

Bewertet mit 1 von 5 Sternen

Very questionable business practices

Very questionable business practices. Poor communication on payment process then cancelled my accommodation booking without warning when I started to ask questions. Re advertised the property on booking.com for a higher rate and changed the headline and photos claiming it was a new listing so Booking.com could not track their antics easily.

7. August 2024
Bewertung ohne vorherige Einladung
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Antwort von AirKeeper

Thank you for your feedback. We're sorry to hear about your experience and appreciate you taking the time to raise these concerns.

We aim to maintain clear and transparent communication with all our guests, especially around the booking and payment process. If there was any confusion or if you felt the situation was not handled appropriately, we sincerely apologise — that was never our intention.

Regarding the relisting of the property, there are times when updates to pricing, photos, or headlines are made to reflect seasonal changes, improvements to the property, or adjustments requested by the owner. However, this is never done to mislead or disadvantage our guests.

Thank you again for your feedback.

Kind regards,
The AirKeeper Team

Bewertet mit 5 von 5 Sternen

Thanks to AirKeeper for keeping us informed.

Fantastic location, easy to find, and perfect for a peaceful family getaway in Canberra. We attended the drone show and could watch it from the balcony the next day. Thanks to AirKeeper for keeping us informed. My family loved the place and we hope to visit again soon.

13. Juni 2024
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Antwort von AirKeeper

Thank you for your review.
The AirKeeper team

Bewertet mit 5 von 5 Sternen

This home is amazing and spacious.

This home is amazing and spacious. We loved our stay. The beds were incredibly comfortable and the open-plan layout was ideal. The views were also spectacular.

28. April 2024
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Antwort von AirKeeper

Thank you for your review.
The AirKeeper team

Bewertet mit 5 von 5 Sternen

Beautiful home with stunning views

Beautiful home with stunning views. We spent a lot of time on the deck enjoying the scenery. The local wildlife was treat to watch, and the sunsets were unforgettable. We hope to return soon.

14. April 2024
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Antwort von AirKeeper

Thank you for your review.
The AirKeeper team

Bewertet mit 5 von 5 Sternen

The location was perfect for exploring…

The location was perfect for exploring the city. the apartment was modern and clean. it would be nice to have more local recommendation from the host, as we were new to the area and could have used some guidance on where to eat and what to see.

28. Mai 2024
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Antwort von AirKeeper

Thank you for your review.
The AirKeeper team

Bewertet mit 5 von 5 Sternen

We enjoyed our stay in this charming…

We enjoyed our stay in this charming cottage. it was very peaceful, and the host was very responsive. The only downside was slightly else was perfect. We loved the surrounding nature walks and the cosy fireplace in the evenings

12. März 2024
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Antwort von AirKeeper

Thank you for your review.
The AirKeeper team

Bewertet mit 5 von 5 Sternen

Comfortable and well-furnished…

Comfortable and well-furnished apartment. The Pool and gym facilities were a bonus. We enjoyed the central location and the ease of access to public transport.

13. Juni 2024
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Antwort von AirKeeper

Thank you for your review.
The AirKeeper team

Bewertet mit 5 von 5 Sternen

Lovely home with a beautiful garden

Lovely home with a beautiful garden. Perfect for a weekend getaway. The living room was a bit chilly in the evening, but the heaters did the job. The host was very helpful and gave us some great tips for local restaurants and attractions.

22. April 2024
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Antwort von AirKeeper

Thank you for your review.
The AirKeeper team

Bewertet mit 5 von 5 Sternen

Great location

Great location, close to shop and cafes. The home was spacious and well-maintained. A few more kitchen utensils would be handy, but overall, we were quite happy with our stay. The kids loved the nearby park, and we appreciated the quite neighbourhood.

14. Mai 2024
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Antwort von AirKeeper

Thank you for your review.
The AirKeeper team

Bewertet mit 5 von 5 Sternen

Highly recommend!

We had a fantastic stay! The apartment had everything we needed and was ideally located. The pool, gym, and sauna made our stay even better. Great value and clear directions. Highly recommend!

3. Juni 2024
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Antwort von AirKeeper

Thank you for your review.
The AirKeeper team

Bewertet mit 5 von 5 Sternen

We had a pleasant stay

We had a pleasant stay. The apartment was clean and tidy, with comfortable beds and a nice balcony view. It would be great if the check-in process was a bit smoother, as we had a bit of a wait. But overall, it was a good experience.

4. Juni 2024
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Antwort von AirKeeper

Thank you for your review.
The AirKeeper team

Bewertet mit 5 von 5 Sternen

The house was cosy and well-decorated

The house was cosy and well-decorated. The kitchen had all the essentials, and we loved the proximity to the beach. However, the Wi-Fi signal was a bit weak in some areas.

2. Mai 2024
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Antwort von AirKeeper

Thank you for your review.
The AirKeeper team

Bewertet mit 5 von 5 Sternen

Breathtaking views!

Breathtaking views! Stylishly decorated throughout. Great location near shops, restaurants, and beaches. Perfect for our group of five.

6. Mai 2024
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Antwort von AirKeeper

Thank you for your review.
The AirKeeper team

Bewertet mit 2 von 5 Sternen

Keys for Apartment 30-mins away!

Arrived to be told the keys were a 30 minute walk away!
Never heard of such a silly arrangement and AirKeeper we’re not interested to hear about it.

2. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von AirKeeper

Thank you for your feedback. We’re very sorry to hear about the inconvenience you experienced with key collection.

While some of our properties do use off-site key collection points due to building access restrictions, we understand that walking 30 minutes is not ideal and certainly not the guest experience we aim to provide. We appreciate you bringing this to our attention, and we are actively reviewing this arrangement with our team to see how it can be improved for future guests.

We regret that you felt we were unresponsive — that is not the level of care or service we strive to deliver.

Thank you again for your feedback, and we hope to have the opportunity to improve your experience in the future.

Kind regards,
The AirKeeper Team

Bewertet mit 5 von 5 Sternen

loved our weekend getaway!

Absolutely loved our weekend getaway! The place was beautifully maintained and in a prime location. The host was helpful and very responsive to our queries

7. April 2024
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Antwort von AirKeeper

Garald, Thank you for your fantastic review! We're thrilled to hear that you loved your weekend getaway. We're glad you enjoyed its prime location. It was a pleasure to assist you. We look forward to welcoming you back soon!

Best regards,
The AirKeeper Team

Bewertet mit 5 von 5 Sternen

Good apartment

The apartment was good, small but well- organised. Located conveniently which made our trip easier. Host was polite and helpful

10. April 2024
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Antwort von AirKeeper

Afsab, Thank you for your kind review! We're delighted that you enjoyed the apartment and found its organisation and convenience made your trip easier. It was our pleasure to assist you, and we're glad you found our help useful. We look forward to hosting you again in the future!

Best regards,
The AirKeeper Team

Bewertet mit 5 von 5 Sternen

Fantastic stay

Fantastic stay! The host was incredibly welcoming and the accommodation was spotless Really appreciated the little touches that made our visit extra special.

28. Februar 2024
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Antwort von AirKeeper

Kanij,

Thank you for your fantastic review! We're thrilled to hear you had such a wonderful stay. It's great to know that you felt right at home and found the accommodation spotless. We're glad the little touches added to your experience. We look forward to hosting you again soon!

Best regards,
The AirKeeper Team

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