Second stay in this wonderful apartment. We love the location the size and comfort of this apartment. It will always be our first choice for Melbourne visits! We love sitting on the couch and watchin... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The home was beautiful & a very nice stay for a multi-generational family, with 3 bedrooms & 2 bathrooms. We were glad to have access to both a shower & a bathtub. The kids enjoyed playing in the yard... Mehr ansehen
The apartment had plenty of room and all of the amenities. Emily was so helpful and answered all of our questions wich made our trip so much easier. The view was absolutely brilliant!! So many balco... Mehr ansehen
Generally the apartment was very good. A few matters would have raised the experience: 1. Fan in bathroom isn’t working meaning the room quickly gets dripping with water. 2. No dishwasher po... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Founded in 2016 in Sydney, Australia, AirKeeper has rapidly evolved into a prominent player in the short-term property management industry. Our journey began with a mission to redefine the short-term rental experience for property owners and guests alike.
Kontaktinformationen
Sydney, Australien
- airkeeper.com.au
4,3
Hervorragend
127 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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Das haben sich andere Leute angesehen
Think twice before you book with “Airkeeper”…..
Think twice before you book any properties that have “Airkeeper”managing them,
They don’t think twice about cancelling you at the last minute without any excuse and then you will have to wait up to 14 business days for your money back from Airbnb.
22. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von AirKeeper
Annette, Thank you for sharing your feedback. We understand your frustration and want to clarify our processes.
We dislike having to cancel stays, as we want everyone to experience our homes. However, in extreme situations where the safety of our property and guests is at risk, we may need to do so. When this happens, we always provide ample notice and offer alternative properties for guests who wish to rebook a similar home with us.
Regarding the refund, Airbnb holds any booking funds, so we apologise that the refund took longer than anticipated. For concerns about the refund timeline, it is best to reach out to Airbnb directly.
We appreciate your understanding and hope to have the opportunity to host you in the future.
Best regards,
The AirKeeper Team
Very disappointing
I would strongly caution anyone who is looking for an airbnb manager, ask yourself, do you want to hand over your property to a company who shows complete lack of care after sign-on? I've been a property investor for many years, and my experience with Airkeeper is one of the worst. To list a few issues: onboarding photography worse than photos you take on your phone, their manager even admitted that it's bad. Agreed to re-shoot but never did it for 4 months, even though there was vacancy for weeks. Damages in the property were not reported and no one held accountable, until I found out myself. Even simple things like getting keys from them have taken a few back and forth to get it right. All of these are documented by emails. I have terminated them after months of frustrations and disappointments. I hope my review would spare other home owners some pain.
30. März 2023
Bewertung ohne vorherige Einladung
Antwort von AirKeeper
Claire, Thank you for sharing your feedback. We regret that your experience with AirKeeper did not meet your expectations and would like to address your concerns.
We use professional real estate photographers to capture our properties in the best light. If the images are not up to standard, we coordinate with our contractor to arrange a reshoot, depending on their availability.
Regarding property damage, we cannot charge guests for pre-existing damage. However, any damage caused by guests is charged accordingly, and we arrange our own contractors for repairs unless owners provide preferred contractor details in the owner portal.
For contract termination, we require a notice period to finalise all accounts. We aim to make this process as seamless as possible for our clients.
We appreciate your feedback and are committed consistently improve.
Best regards,
The AirKeeper Team
NOT SO Charming Cottage by the Waters
Stayed at their property in Woy Woy.
Raised concerns regarding the cleanliness, maintenance and their amenities. None of the concerns raised were addressed.
- Provided inaccurate address (we ended up on some poor fellas driveway, scared the daylights out of him)
- Upon arrival, the house smelled musky, the bedrooms were worse.
- Couldn't open up at of the windows, none of the keys provided worked for the windows.
- Couldn't use the outdoor furniture and deck because it was covered in dirt/dust/ leaves/ mud
- the fly screen on the doors had holes in them, so when we tried to air out the place, we were letting in flies and mosquitos.
- The bedrooms were hot and humid with dust blowing ceiling fans
We stayed there for 2 nights and 3 days.
Check in is 3:30pm, issues raised (mainly begging for assistance to get the windows opened because everything else we were happy to let slide) but not response.
Surely, at the very least the $295 fee should be reimbursed, but no. They declined the request for this refund and said something to the effect of 'We wish you had raised these issues early so we had the opportunity to address them'. I did, via a phone call with a confirmation message and pictures following up via the app and no one got back to me.
Charming Cottage by the Waters? The only thing accurate about that title is by the waters.
Never again will I book any AirKeeper AirBnB. I am going to copy and paste this review on every accomodation platform.
24. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von AirKeeper
Marissa, Thank you for sharing your feedback. We regret to hear about the issues you encountered during your stay at our property in Woy Woy and want to address your concerns.
Regarding cleanliness, we take these matters very seriously, and our cleaners come with a satisfaction guarantee. If any concerns arise, they are promptly sent back to address them so you can enjoy your stay. Our standard practice is to respond to issues promptly to ensure guest satisfaction.
Our policy is to address issues as they are reported, and we strive to rectify them during your stay to provide a positive experience.
Thank you for bringing these matters to our attention.
Best regards,
The AirKeeper Team
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