Great experience with the booking app. Secured vehicle and personal insurance. Instructions forwarded immediately by email. I know things can still go wrong yet I feel insanely confident as you though... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The range of Car Hire Options available from low cost being older cars to more late model cars available. This is probable the 6th time that I have rented a car via Airport Rentals, all have been very... Mehr ansehen
I genuinely appreciated Auckland Bargain airport rental car service. They deserve 5 stars. Consequently, I have rented a car 2wks ago, it was a beautiful little hybrid, and I can't express how amazin... Mehr ansehen
Unternehmen hat geantwortet
Wow! Very easy to use, comprehensive search results, easy to filter and sort. Found the best deal very, very easily! Fantastic work on a great website. A+++ I've got to say, so many websites out... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Search & compare all the car rental brands under one roof. Find the vehicle to suit your needs, then place an easy online booking at a great low price!
Vom Unternehmen geschrieben
- Famous Brands & Local Suppliers
- Our website gives you a great range of rental companies who operate from both on-airport and off-airport (usually providing a shuttle service) depots.
- Toll Free 24/7 Customer Service
- Our team of car rental experts are available to take your calls and answer your questions around the clock, 24 hours a day, 7 days a week.
- Helped with over 3 million bookings
- Our business and leisure customers have trusted us with over 3 million rental car bookings. We have systems and proven experience to ensure your car rental goes as smoothly as possible.
Kontaktinformationen
Auckland, Neuseeland
- drive@airportrentals.com
- airportrentals.com.au
4,6
Hervorragend
8615 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von AirportRentals.com.au
Hi! Thanks for taking the time to leave a review. We're so pleased to hear that you had a positive experience with Airport Rentals. Thanks again for sharing your experience with us. ^Jo
Clear Choices.
It was laid out well to see what choices we had to decide, plus prices. The website was easily accessed to make a booking.
21. August 2026
Antwort von AirportRentals.com.au
Hi Monica, we’re glad you found the booking process easy and straightforward. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Jo
Antwort von AirportRentals.com.au
Hi Trevor, we’re glad you found the booking process easy and straightforward. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Jo
RIPPED AT THE AIRPORT
As required by consumer law Airport Rentals did not provide an upfront inclusive price on their website that was able to be compared to other rental quotes.
This omission was found out after the fact when I noticed on my credit card statement I had been overcharged.
I lodged a complaint but the company is choosing to hide behind the fact they emailed a booking confirmation that did in fact outline the airport charges payable at the airport. HOWEVER, on-line these costs were included in the quote provided.
In their words "I acknowledge your view that the pricing presented online should clearly reflect the final booking cost and understand your concern that the additional fees were not sufficiently transparent."
The rating is two stars as I have used Airport Rentals on many occasions and have never experienced this deception with their on-line upfront quotes. Otherwise the review would be one star - I now choose not to choose Airport Rentals again.
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AirportRentals.com.au
Hello Tami,
Thank you for taking the time to share your feedback, and we're sorry that this experience has affected your confidence in Airport Rentals after booking with us on many previous occasions.
We understand your concern regarding the pricing information provided with your booking. While the total rental price displayed during the online booking process included the applicable fees and taxes, we acknowledge that the confirmation voucher did not prominently display the combined total payable at the rental counter, with some locally payable fees shown separately. We identified that this presentation could cause confusion and have since updated how this information is displayed.
We appreciate you bringing this matter to our attention and regret the frustration caused. We will contact you directly to resolve your concerns.
Kind regards,
Shin
Found car that suited group
Found car that suited group, easy to follow booking process.
20. August 2026
Antwort von AirportRentals.com.au
Hi Karin, we’re glad you found the booking process straightforward and you were able to find a suitable vehicle easily. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Rhi
DO NOT BUY RENTAL INSURANCE ONLINE - DO IT AT PICKUP
Booking the car with Airport Rental insurance was easy on the Hertz website for a rental car at DFW. My flight was delayed and Hertz closed at 1 AM before I arrived to get my car. I phoned Hertz prior to the pick up day and the automated AI moved my rental pick up to Arlington, the town I was headed to, for pick up at 8 AM. I had to take a taxi from the airport to my hotel spending extra money I had not planned to spend. The following morning I spent more money to take an UBER to the Hertz location in Arlington to pickup my confirmed reservation for a car. I presented the attendant with my confirmed reservation and was told that they had NO CAR for me even though I had a confirmed reservation. I was told to call hertz and speak to a representative. Hertz told me that I could get a car in Midlothian which was 20+ plus miles away and upon me asking exactly how I was going to get there, the agent hung up on me. I called back and asked a new representative to refund any and all monies and cancel my reservation due to no cars avail. The cancellation was confirmed by Hertz and I was assured I was not charged. The next morning I noticed that I had not received a refund for the rental insurance that was purchased on Hertz website with my car booking. The only way to reach Airport Rental was via email AND they are in Australia. I reached out via email and explained the situation to them only to be told that I could not get a refund for the insurance because I did not cancel 24 hours prior to the scheduled pick up. I explained again that it was out of my control and I was not a fault for Hertz NOT having a car for me even though I had a confirmed reservation. They still held their ground about the cancellation. I am still trying to get to someone reasonable at Airport Rental to review my case as I feel that I have been scammed out of the rental insurance fee which I had no control of. My last communication to them I asked “How exactly could I have cancelled prior to pick up when I was expecting to receive a vehicle as confirmed by my reservation, and I would like a manager/supervisor to review my case and get back to me.” I am still awaiting a response.
UPDATE: After all the back and forth emails denying my refund, posting this review and a possible phone call to their phone number listed on my bank charge, I finally got my experience heard and understood properly. They agreed that a refund was warranted and processing a credit back to my account. They are even interacting with Hertz on my behalf of my experience for their review of how this all was mismanaged. I should be hearing back from them on Hertz’s review report. I am still leaving my rating at 1 star for how difficult and frustrating this has all been to resolve. I can see most people would just give up in getting their justified refund and how AirportRental.com clearly makes a profit on claims such as mine.
UPDATE: Receive refund today. Awaiting to hear what Hertz has to say.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von AirportRentals.com.au
Hi Dee Ann,
Thank you for providing detailed feedback about your experience. We’re sorry to hear about the difficulties you experienced with your Hertz rental and the subsequent handling of your request for a refund of the Collision Damage Protection.
We have identified your booking and reviewed the circumstances of your case. As Hertz has confirmed that the rental was canceled and no vehicle was provided, we will be refunding the Collision Damage Protection payment. We apologize that the circumstances surrounding your cancellation were not appropriately considered when your refund request was initially reviewed.
We also recognize your concerns regarding the change of pickup location, the unavailability of a vehicle, and the additional transportation costs you incurred as a result. As these arrangements and interactions were directly with Hertz, we would be happy to raise these concerns with Hertz on your behalf for further review.
We will contact you directly regarding the refund and next steps.
Kind regards,
Shin
I was overcharged and customer care was…
I was overcharged and customer care was not reachable.
I'm not sure which website is genuine.
They are using multiple platforms to confuse customers
I'm not sure which website is genuine.
They are using multiple platforms to confuse customers
I'm not sure which website is genuine.
They are using multiple platforms to confuse customers
I would not recommend this website to anyone.
Please book your car directly with agents instead of using this website.
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von AirportRentals.com.au
Dear Ratheesh,
We’re sorry to hear about your experience, particularly your concerns regarding the charges and difficulty reaching our Customer Care team.
We’d like the opportunity to investigate what happened and review the charges associated with your booking. Unfortunately, we’re unable to identify your booking from the information provided in this review. Please provide your booking reference number (starting with IM) so our team can look into this further and contact you directly to address your concerns.
Kind regards,
Shin
Antwort von AirportRentals.com.au
Hi Michael, Thank you for your kind words. It’s great to hear that you found the booking process easy and straightforward. Making it simple for travellers to compare options and book with confidence is something we work hard to achieve. Thank you again for sharing your feedback. ^Jo
Quick and simple and great price
10. August 2026
Antwort von AirportRentals.com.au
Hi Trevor, we’re glad you found the booking process easy and straightforward and enjoyed our competitive pricing. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Rhi
Antwort von AirportRentals.com.au
Hi Michael, we’re glad you found the booking process easy and straightforward. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Kayla
Very easy to book and hope pick up is…
Very easy to book and hope pick up is just as easy
10. August 2026
Antwort von AirportRentals.com.au
Hi Brian, thank you for your kind review. It's great to hear that you found the booking process easy and straightforward. Making it simple for travellers to book with confidence is something we work hard to achieve. ^David
Antwort von AirportRentals.com.au
Hi Christine, thank you for your kind review. It’s great to hear that you found the booking process easy and straightforward. Making it simple for travellers to compare options and book with confidence is something we work hard to achieve. ^Rhi
Antwort von AirportRentals.com.au
Hi Brigitte, thank you for your kind words. It's great to hear that you enjoyed our competitive prices. Providing a smooth and enjoyable rental experience is what we aim for, so we're pleased to know we delivered on that during your trip. Thanks again for sharing your experience with us. ^Kayla
Antwort von AirportRentals.com.au
Hi Renee, thank you for your kind words. It's great to hear that you found our site easy to use and enjoyed our vehicle selection and competitive pricing. Providing a smooth and enjoyable rental experience is what we aim for, so we're pleased to know we delivered on that during your trip. ^Rhi
They lied about insurance
I booked and checked terms and conditions of my booking with them. They explicitly say under the insurance you pay for that you’ll reimburse costs if an accident occurs.
Only to turn up to my booking and be told the company they’d provided a car through charges a $4000 fee for any damage. Even a scratch is still a $4000 fee to my card.
They gave me two options purchase their insurance (double the price) or sign the sheet. I tried to cancel yours and despite your policy saying I could online . It wouldn’t let me. Tried to call but they have no number. Tried to send a email but their website form is not iPhone compatible. Tried live chat and got a useless AI bot.
I had four hours of travel ahead that I cannot miss for work. So now I’ve had to sign a terms and conditions to get my car that they explicitly said would not happen.
Don’t trust them. Buy elsewhere.
Edit & update :
Company has been in touch finally and they claim that even after purchasing full protection I could still be required to pay full excess of $4000 up front and only seek reimbursement afterwards.
That is materially different from how the protection was presented before purchase, and from the documentation they and their insurance company presented to me after purchase.
I have requested multiple times they resolve this and make right this lack of disclosure and I am now reporting to obudsman due to no further reply from the company.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von AirportRentals.com.au
Dear David,
We are sorry to hear about your experience.
During the booking process, we disclose the applicable rental excess and explain that the protection offered through our website is an independent excess reimbursement product. This means that, in the event of an accident or vehicle damage, you would first need to pay the rental company for the damage (up to the excess amount stated in your rental agreement). You can then submit a claim for reimbursement, provided the rental and protection terms and conditions have been complied with.
The protection purchased through our website can be cancelled free of charge before vehicle collection. If you were unable to cancel it online, this may have been because the cancellation request was made after the scheduled pickup time, as online cancellation is no longer available once the rental has commenced.
Your booking confirmation voucher also includes our customer support email address and phone number should you require assistance.
Unfortunately, we have been unable to locate your booking based on the information provided in your review. Could you please reply with your booking reference number (starting with IM)? We would welcome the opportunity to review your booking and contact you directly to address your concerns.
Kind regards,
Shin
Lied about the price online
Lied about the price online. It was double and that was never communicated
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von AirportRentals.com.au
We'd like the opportunity to review this further. Could you please reply with your booking reference (starting with IM) so we can look into this for you?
Kind regards,
Shin
Good range of quality vechicles
2. Juli 2026
Antwort von AirportRentals.com.au
Hi Brain, Thank you for your kind words. It's great to hear that you enjoyed our large selection of vehicle options. Providing a smooth and enjoyable rental experience is what we aim for, so we're pleased to know we delivered on that during your trip. Thanks again for sharing your experience with us. ^Rhi
Antwort von AirportRentals.com.au
Hi Terry, we’re glad you found the booking process easy and straightforward. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Jo
Booking process went smoothly.
1. August 2026
Antwort von AirportRentals.com.au
Hi Keong, we’re glad you found the booking process easy and straightforward. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Jo
Affordable rental and clear information
Clear information, no hidden costs. Instant confirmation, very reasonable rental, extras as per website, Information regarding excess coverage available.
Good instructions re pick up/drop off.
31. Juli 2026
Antwort von AirportRentals.com.au
Hi John, we’re glad you found the booking process easy and the information clear. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Joe
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