Complete rubbish from China, jewellery is not hand made or metal, hardware painted plastic. Doesn’t represent the photos on their website! Silver jewellery had gold painted hardware, not stones but p... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Complete rubbish from China, jewellery is not hand made or metal, hardware painted plastic. Doesn’t represent the photos on their website! Silver jewellery had gold painted hardware, not stones but p... Mehr ansehen
Unternehmen hat geantwortet
This jewellery is nothing like the fake-advertised products. The company is based in HongKong not Australia. The items arrived eventually but are rubbish plastic items, they have gone straight to the... Mehr ansehen
Unternehmen hat geantwortet
Ordered some earrings that were advertised as hand crafted & from Sydney !! Was shipped from China & arrive a month later. Looked nothing at all like the product that was advertised. They do not do re... Mehr ansehen
Amanda &Oliver Jewellery is not hand made, nor is it fine and dainty jewellery that you see on the website. I placed an order and received jewellery that looks similar to the pictures on the onli... Mehr ansehen
Unternehmen hat geantwortet
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 36 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I think they're BIG BIG Scammers! Save your money. Stay away. The jewellery does NOT match the pictures, very poor quality. Its shipped from China. Took a long time to arrive. The three items that I ordered were shoved together in a very low quality, no name box. I found it useless talking to this company. I contacted my bank with all the evidence and they helped.
Edit to add: No, the matter was NOT resolved between us. Such rude customer service. If you're in my shoes, a complain to the bank or PayPal etc would be effective. I highly recommend bank and PayPal to get the money back. I wish I could upload pictures of jewellery. It's extremely low quality flimsy plastic. Not one piece matches the pictures.

Antwort von Amandaoliverjewels

Antwort von Amandaoliverjewels
This jewellery is nothing like the fake-advertised products. The company is based in HongKong not Australia. The items arrived eventually but are rubbish plastic items, they have gone straight to the kids dress up box. The company appears to change its name (Charlotte & Oliver is another one) and always has a mum and child closing-down associated sob story. Avoid this seller, it's not an honest sale, reported to IG as well.

Antwort von Amandaoliverjewels
I purchased Vintage Blue Stone Pearl Earrings in Sep 2025 for the event in November. They arrived very quickly. They looked different from the photos, more like something that my 13-y.o. daughter would do at school. In 3 weeks (kept in the box) they changed the colour. All silver-colour parts became yellow. I contacted customer service and asked for a 30-day money back offer. They responded that they can only return 40% of the price I paid as it was purchased on offer or I can return the item to China; upon verification of the return to China, they can process my full refund. I asked for an address and contacts for verification and they sent me a street address without any contact details. Return address is:
Jianlan Road
Yinzhou District
Ningbo City, Zhejiang Province, China
Postal Code: 315101.
So here is the address if you wonder where the jewellery is made. I won't buy anything from them again. I definitely do not recommend it.

Antwort von Amandaoliverjewels
I received the products ordered but they were cheap rubbishy items. Don't be fooled. $$$ wasted

Antwort von Amandaoliverjewels
Extremely misleading advertising and very cheaply made jewellery, definitely not handmade. Looks cheap and mass produced and mine has tarnished after a week of wearing. Do not buy this jewellery. This is a scam! Very disappointed!

Antwort von Amandaoliverjewels
I brought a ring initially and when I received it I thought it was not like the photo but kept it. There were more sales so I order 2 pairs of earrings and a necklace. These arrived today and they are nothing like the pictures on the website. I will not be wearing any of this jewellery now as it looks cheap and tacky. I wish I had read the reviews before purchasing.

Antwort von Amandaoliverjewels
Do not buy from them!!!!!!!
The customer service is appalling. I bought 4 x earrings that cost me over $130AUD and the quality is so poor. I would not wear these let alone give them to someone as a gift. I asked for a refund as on their website it clearly states 'free shipping return for change on mind' this is the response I got. It seems to be a generic response from another person's post.
Hi,
Thank you for reaching out. I understand that you’d like to return your order and i am happy to assist you. Unfortunately, I must inform you that we do not offer free returns, as mentioned on our "Shipping and Returns" page.
I also want to let you know that this item was purchased during our closure sale, where we sold the very last of our stock. Since this was final inventory, returns cannot be processed within Australia or other regions around the globe, and would need to be sent to our warehouse in Asia. If you decide to return the item, we recommend using Track & Trace for security, as we unfortunately cannot take responsibility for lost parcels.
Please note that international return shipping costs to Asia typically start around $30–50, largely due to tariffs and increased shipping expenses worldwide.
Once the package arrives at our warehouse in Asia after 14 to 21 business days, we will inspect it for any damage and its overall condition. If everything is in order, you will receive a full refund of 100% of the purchase amount within five business days of receipt.
We strive to offer you a suitable solution and would like to make you an attractive offer: you will receive a refund of 20% of the total amount and can keep the received product.
If you still wish to return the product to our warehouse in Asia, please let me know to request the procedure, return address, and return label.
Do not make the same mistake as me and fall for the photos they have online. They look absolutely nothing like the pictures. I am disgraced!!!!!!!!!!
15:12/25 - please don’t be fooled by the response from them. I heard from them about getting a refund and never actually received it. They have just written that to make themselves feel better about ripping people off for producing such terrible products.

Antwort von Amandaoliverjewels
Complete rubbish from China, jewellery is not hand made or metal, hardware painted plastic. Doesn’t represent the photos on their website! Silver jewellery had gold painted hardware, not stones but plastic again! I contacted their customer service and the reply was speedy, my return & refund have been considered.

Antwort von Amandaoliverjewels
I ordered earrings online. My credit card has been debited. The wrong ones were delivered. They said keep them and we'll send the correct ones. They haven't sent them and now claim they're not in stock despite them displaying them on their website. Also won't refund my money despite almost daily correspendence.

Antwort von Amandaoliverjewels
Terrible cheap looking jewelry. It was nothing like the handmade artisan pieces advertised. A complete rip off. Do not buy!

Antwort von Amandaoliverjewels
latest Updated news:
I have tried a few emails with them mentioned that I am going to send over to their warehouse, the email they replied with no street number and they refused give me their phone number. I have a local friend about to return the goods but the local freight company won't take the order as there is no proper address at all. I am sick with their lies. No matter how many times you asked them for proper details, all they replied is same imcompleted address with no contact details. we searched their company and there is no such company on local street. so just confirmed our thoughts again, Scam, scam scam!!!
-----------------------------------------------------
They replied me with the return address but there is no street number, so People read the review and do not buy!! they are scammers!!
------------------------------------------------------------
It is totally scam, very bad quality!!! I am in the process of asking refund, they made so hard for the returning process but I made my mind to return the goods and ask for the full refund.
Below is the email from them for return and refund policy. basically they want you keep the cheap items and give you a 20% of refund. This is so wrong!
---------------------------------------------------------
Thank you for reaching out. I understand that you’d like to return your order and i am happy to assist you. Unfortunately, I must inform you that we do not offer free returns, as mentioned on our "Shipping and Returns" page.
I also want to let you know that this item was purchased during our closure sale, where we sold the very last of our stock. Since this was final inventory, returns cannot be processed within Australia or other regions around the globe, and would need to be sent to our warehouse in Asia. If you decide to return the item, we recommend using Track & Trace for security, as we unfortunately cannot take responsibility for lost parcels.
Please note that international return shipping costs to Asia typically start around $30–50, largely due to tariffs and increased shipping expenses worldwide.
Once the package arrives at our warehouse in Asia after 14 to 21 business days, we will inspect it for any damage and its overall condition. If everything is in order, you will receive a full refund of 100% of the purchase amount within five business days of receipt.
We strive to offer you a suitable solution and would like to make you an attractive offer: you will receive a refund of 20% of the total amount and can keep the received product.
If you still wish to return the product to our warehouse in Asia, please let me know to request the procedure, return address, and return label.

Antwort von Amandaoliverjewels
Buyer beware!
The jewellery are cheap knockoffs painted to look like gold… even the silver looks fake. I have got better quality at markets for half the price.
I tried to claim their 30 day money back guarantee without success…
I thought I had some nice presents for friends, and was helping out a family business. Not so…

Antwort von Amandaoliverjewels
Very poor costume jewellery not hand made and not 925 silver glued together in places just a scam

Antwort von Amandaoliverjewels
This company is a variation of many companies advertising jewellery on Facebook with the name Oliver eg Austen and Oliver.
They often say "we are so sad that we have to close our business" etc
The company is a complete Scam.
Although they might send a product you think you see, the actual product is VERY poor quality, often the incorrect size and generally unacceptable.
Trying to obtain a refund is hideously difficult.
Despite the fact that their return address is in NSW they will not allow the return unless you send back to China at your own expense.
They offer pathetic "partial" refunds of 5 - 25% or replacement "for a small fee".
BEWARE. THIS IS A TOTALLY UNREPUTABLE COMPANY.

Antwort von Amandaoliverjewels
Amanda &Oliver Jewellery is not hand made, nor is it fine and dainty jewellery that you see on the website. I placed an order and received jewellery that looks similar to the pictures on the online store, however this jewellery is cheap, is made in large batches and is only to be considered as costume jewellery.
I totally got sucked into the story of mum and daughter making exquisite jewellery together, however it is not that. At all.
It’s is wearable, but do not get your hopes up. I must admit I feel very ripped off even having bought in an ‘closing down sale’ and would not recommend this company to anyone I know, mainly because no one I know is looking for cheap knock off crap.
Although shipping was very quick.
As soon as I opened up the package, I just knew that this was not what I had been hoping for.

Antwort von Amandaoliverjewels
This is not fine jewellery it is on the cheaper side costume jewellery. Go 2 sizes up from your normal size. I received a partial refund for nothing fitting me. Customer service was very good I must say.

Antwort von Amandaoliverjewels
Wish I'd read the reviews before I purchased. Company stated 30 day money back guarantee. Said purchase stated half price closing sale. Earrings quality was absolute rubbish and I paid $44.95.
Got a message that to return to Asia with tracked shipping will be at my cost of between $30 and $50. Feeling like I have been scammed. If it cost that much to post them to my location then Earrings much be valued at nothing. I paid $44.95 with free shipping.

Antwort von Amandaoliverjewels
DO NOT ORDER - such a scam. I ordered three items and they are horrible, I cannot believe how disappointed I am. They do not want to refund and I have sent all requests of photos and refused a free item and to keep what I received on principal. Their site advises 30 days full refund.
Their email to me states " Unfortunately, I must inform you that we do not offer free returns, as mentioned on our "Shipping and Returns" page." I've been asked if I will accept a 20% refund and to keep the items.... not likely when I have spent over $100

Antwort von Amandaoliverjewels
I wish I had read the reviews before purchasing. I purchased three earrings that are cheap plastic and poorly made - not reflective of the images online at all. Very disappointed as they were intended as Xmas gifts.
To avoid the “we can’t find you in the system” my order is 3113 and the order was made on 2 November 2025.
I have sought a refund using the “30 day guarantee” within the 30 days. I will update on their response.
Update Edit: I will not be removing this review. This is an accurate review. I have been in email correspondence with Sarah seeking a refund. Order number is AMJ42311372. 3113 is the number provided on your email correspondence dated 14 November 2025. Your systems require a review if you were unable to locate my order. I look forward to a speedy resolution.

Antwort von Amandaoliverjewels
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.