AmeriGas Propane Bewertungen 689

I have been trying to send AMERIGAS a written complaint as I have been without propane for 2 weeks now. It controls our hot water heater and one of my family members has a skin condition and has not been able to shower daily. This is ridiculous there contact online once you click the CAPTCHA does not work and this complaint could not even be sent to Amerigas! I wrote “I am very unhappy with my service with Amerigas. I called in December/January to receive gas delivery and was not told any explanation as to why I have had no delivery. I spoke to a Spanish gentleman, who I believed understood me in March to again to request a delivery. He said that a problem had been identified with tank. I explained to him that in about 2021 the tank was unstable and crooked and falling over and no one came to fix the pad for months, they were the ones who originally installed it. I made several calls then and eventually fixe the pad with cement. A supervisor came out to inspect it in 2021-2022 and gave it a green light. He said there was sufficient airflow under it etc. and it was stable. I have told recent operators that the tank is fine, it is level, you have clear acess to it. I have been out of gas for hot water for over 2 weeks now. I have appointment for someone to look at tank Wednesdy. If you cannot get this resolved and propane delivered by Friday I am no longer your customer.” Amerigas ACCOUNT #: 0200126271, Palm Bay Florida.

I’ve been a customer for over 20 years. This company has gone to hell. Customer service is not local anymore. If you call the local number you get forwarded to a non English speaking customer service representative. My last fill I was charged almost double the going rate much of which leaked out of their regulator now I’m going through a very frustrating experience of getting reimbursed. That was the last tank I will be buying from amerigas. I’m changing to a company that doesn’t rip off their customers and has local support. I wouldn’t recommend amerigas to my worst enemy.

Amerigas sent me a $500 bill recently with no explanation for any actual service rendered. I have not used this company recently. I have not needed or asked for a refill on my old propane tank for years. The only refill top off I ever got from Amerigas was in 2020 for $85 and I have that paid receipt. Since then I have used a different company twice. The tank is small so it never costs co more than around $200 to completely fill. My last refill was in 2022. Since then the studio where the tank sits has not been used. I have called three times to try to find out what this is all about but they do not respond. I have now also written them three times without any response other than getting more late fees for this peculiar bill. And now they are charging me interest and have sent the bill to a collection agency. This has to be the worst company ever.

P.S. After this complaint, and also contacting the Better Business Bureau, I was contacted rather quickly by Amerigas and the bill was corrected, and they agreed that I owed nothing. I suggest that if you have a clear problem and know you are correct, that you follow through with the BBB because it does work!

I HAVE BEEN TRYING TO GET GAS DELIVERED SINCE MARCH 4TH...EVERY DAY I GET A CALL TELLING ME OF MY PENDING DELIVERY AND EVERYDAY THEY DO NOT DELIVER. MY DRIVEWAY WAS CLEAR OS ALL SNOW AND DRY UNTIL MARCH 14TH. THEY HAD PLENTY OF TIME TO DELIVER. IT SNOWED MY DRIVEWAY IS PLOWED BUT THE DRIVER IS GOING TO NEED CHAINS ON THE TRUCK TO GET IN AND OUT BUT THAT I ASSUME IS TOO MUCH TROUBLE FOR THEM.....SO I'LL FIND ANOTHER COMPANY TO DEAL WITH!!! ONE WHO WORKS OUT OF THE USA,ONE WHERE I CAN COMMUNICATE WITH SOMEONE LOCAL WHO I CAN TELL WHAT THE WEATHER IS LIKE AND WHEN THEY SHOULD BE HERE! IT HAS BEEN A MISERABLE EXPERIENCE WORKING WITH THIS COMPANY!!!!

Amerigas

I called because I smelled gas outside of our home. We were told to go outside and wait. We had an infant with us. We waited outside for over 2 hours. I called back in and got a foreign speaking person. It took her 20 minutes to get my phone number right. I called back in again and got another foreign speaking person. Again having to go through my phone number address, asking me if I had an account with them, asking me if I had and emergency (I was calling the emergency number). While trying to get them to understand any English, the tech with Amerigas finally showed up.
I have since called back in to talk to a supervisor about how this was handled. I got one foreign speaking person after another refusing to connect me to a supervisor. Their reason was that I didn’t have a valid complaint. Fortunately everything as far as the gas was concerned, was ok. But all of the wasted time could’ve ended up in a real disaster.

I’m a property manager in Hawaii. When Amerigas came to my island I had them provide service to a resort I managed and a private estate. Long time customer. I was moving the private estate to autopay 6 days before the bill was due and they fined me 30.00 for a bounced check I didn’t write.The Amerigas office has a sign in the window saying NO ENTRY use the internet. I’m waiting to see about reimbursement for the gas in the tank.
The date I entered is approximate.
It’s now 3-24-24 I called to see why I had not heard from them on 3-18-24 and was told there was no record of the tank being picked up. An email was to be sent to the local office to get the tank in the system. I let the nice delivery guy know and he said he would fix it. I’ll be back if they don’t give me help.

HORRIBLE! The company has moved it's service overseas to the Philippines. You cannot speak to anyone in your local area. They set an appointment and didn't show up. I have called 3 times now... to the point of asking for a manager (they do not transfer you to anyone). The Philippine call center person said THEY are the manager. right. Every time I call, they promise I'll get a return phone call within 48-72 hours. Silence, NOTHING. I recommend choosing a company with employees in your local area with whom you can speak directly. What a shameful way to do business. Case # CAS8758048

Do not. I just started service with them and already moving to another company. Long story short 4days without heat now as they locked my tank as customer service lied and said they would call me before coming. Now it's impossible to get them to come back out!! Even on a scheduled day! Completely unacceptable

WORST COMPANY IN AMERICA! Each victim of Amerigas should contact their state and federal representatives immediately demanding oversight by the PSC (which regulates other utilities) to put a stop to the abuse that UGI subjects unsuspecting customers of Amerigas to. UGI acquired Amerigas in 2019 and has raped and abused the customers of Amerigas ever since. They are responsible for providing the gas that hundreds of thousands of customers rely on to stay warm, heat water and cook with, and as such, should be regulated immediately. Before the purchase of Amerigas by UGI, Amerigas was a reputable company that self-governed and at least made an attempt to operate in a manner consistent with other regulated utility companies. UGI makes NO SUCH EFFORT and should immediately come under close scrutiny by an oversight agency. If you are looking for a propane provider, RUN - do not walk - from this company. Do your research there is no sight that offers greater than a 1 STAR review of this company. If you were an Amerigas customer before 2019, I would empty your tank and change companies during the summer months before you also find yourself freezing through the winter or being robbed by the unscrupulous business practices of this pathetic, unaccountable international company.

On December 21, 2023 I cancelled my propane service with
Amerigas because we sold the unit. They have since been
billing me for removing the tank, even though: 1) I did not
request that they remove the tank (the new owners need it)
and 2) they in fact did NOT remove the tank.

We had been customers of AmeriGas for many years with no problems. Then last year couldn’t get gas during cold periods. This year we cancelled the service at the end of the contract they charged us over $300.00 to cancel. We contacted customer service several times, and they sent people out for the wrong reason and charged us for their error. Avoid this company.

Called the customer service number to request a delivery. After going through all of the automatic prompts, the price given per gallon was 4.76 a gallon. The price of propane in Virginia based off of the US Energy Information Administration is $3.47 a gallon for the month of Feb 2024 in my state. Even after the Hazmat Fee, Fuel Recovery Fee and Paper invoice fee, that only accounts for an extra $0.12 a gallon. Why is the price so much more? Have been an Amerigas customer for the past 7 years. Prices have never been that outrageous before. Before Amerigas went to an out of state call center, use to be able to contact the local office and it took only a few minutes to place an order and get a confirmation about delivery. Since moving to the call center, customer service has severely declined. If you are in the market for propane services, steer clear of Amerigas!

The worst customer service I have experienced in my life. We were without heat for over a week in the dead of winter. Don't ever use this company.

Awful company. Didn’t show up when appointment was scheduled. Extra $130 added to the bill for propane pickup. Was only told it would be $200 to remove tank. Got a bill for $332. Would not recommend. Horrible experience

WORST COMPANY EVER. If I could give -100 stars, I would. Their practices teeter on the verge of unethical. My account was bought by them through acquisition of the original company who set up my propane tank and equipment. Thousands of dollars stand in the way of me switching providers. They know this and that is why they feel they can treat their customers so poorly. But one day I WILL cut them off. Until then I will just leave these reviews telling all potential new customers DO NOT get yourself associated with this company. Too many reasons to list why. But, put simply, they are lying money hungry B******s, so beware!

Worst company I have dealt with for Propane, Can't call the local office in Staunton VA any longer to get tank filled, have to call 800 service and get someone in India or Pakistan that speaks very pour English. They cant understand the basic English, asked to get tank filled, "You want to cancel service sir" No I want tank filled! " I am sorry I can NO help you with that", Get me your supervisor, " He No Available right now" "You call back later" not to mention at this point I have been on the phone for over an hour on hold waiting to speak with anyone. This company has gone from bad to worse. Pricing is way higher than other companies, just got fuel from Southern States on Tuesday was only 2.99 per Gallon, Amerigas says they are currently $4.39 plus fees, But Southern States does not show any added fees. What a scam.

Acquired a Townhome. Called up to have gas turned on. Received a welcome e-mail. Received a call from property manager that renters were unable to use the facility because of no gas. Called up Amerigas. They refused to unlock the gas meter because it was outside of normal business hours. Lost a weeks rent. Refuse to compensate me for their incompetence. Amerigas waived the fee to unlock the meter. The fee is used for transportation cost, training of workers, insurance on their vehicles and safety checks on their equipment to charge the costumer for the usage of the gas.

So yesterday they came to deliver gas. They claim that they knocked - we did not hear them, and have a well functioning doorbell. In violation of the law (according to the fireman that came out), Amerigas locked the gas tanks in the shutoff mode, so now it is 38 in the house. You cannot turn the heat off during the winter like that, and my family member is 82, this is both a property and a health risk. STAY AWAY from these lawbreakers! They have a 1.1 star rating for a reason!

I have had it with this company to the point of getting a lawyer to sue this company. When we had auto fill they left me empty on xmas and easter day. They have to constantly correct the billing every month like this month I paid my december invoice, it shows they received the payment but still have that invoice as past due. They had over $500 dollars extra charged on my account that took 10 months to get fixed. Now this is the second time I have had an order in for propane and they have failed to show knowing it is 18 degrees outside and I have small children in my home. Order was placed 2 weeks ago and still no gas delivered. The excuse I got was they don't have a driver in my area... WE have a huge amerigas office 15 minutes away from my home so there is no excuse to not deliver. When I called on 1/19/24 I was told by Monday and here we are almost the end of the day and still no delivery. I will be contacting lawyers to see what my rights are in filing a lawsuit against the amerigas company. They are the most unreliable company I have ever used and do not recommend them to anyone for they cant keep the billing correct and leave you without heat or a way to cook for weeks.

Worst gas company! Charges 4.16 a gallon when everyone else is 2.15 so you pay 800-1000 more per fill up than anywhere else.. costs 199.99 to have them remove tank. Ok remove the tank! I will still save money! Centerra will put in new tank for free and only charge half for propane. So I will get my money back in one fill up! Screw you Amerigas oh! And don’t forget to report it to better business bureau. People need to know