AmeriGas Propane Bewertungen 689

We were on an automatic refill plan. In November we realized that our tank was empty (about 3%). The odorant was terrible in the house and several calls to Amerigas produced no results. I even went to their shop, but no one around. In desperation we switched suppliers and then Amerigas turned us over to a collection agency to pay for tank removal.

I want to praise the customer rep. Sissi at AmeriGas Propane, she gave me exceptional service,and resolved the problem promptly and even left me an extension if I have further questions. Although I saw some negative review on this company, but I had a good experience.

This company is fraud!! Trying to charge me 650 for replacing a valve that the technician said I didn’t even need to have replaced! Btw the valve is 11.48 per their
Invoice! Still no gas and a 650 dollar bill that the customer service people on the other side of the world won’t change! Never ever using them again! Stay away!!

I truly don't know how this company is still in business! I had been an AmeriGas customer for over 20 years, but this company went down hill….FAST!
First, I was on an annual auto-refill for our cooking propane tank, but no annual delivery happened and we unexpectedly ran out of cooking propane. I used to be able to call a local Amerigas office, but I have been told all of them have closed and now we have to call an overseas call center. I talked to an operator that was so hard to understand, I had to constantly ask him to repeat just to figure out what he was saying.
Secondly, the operator confirmed I was on the annual auto-fill, and they weren’t sure why it wasn’t scheduled (ironically, we ran out of gas just 10 days after the annual date). He scheduled a delivery the next day since we were totally out.
Two days later, and no delivery, I called again. This time, the barely-speaking-English-operator told me the that my auto-fill was CANCELED due to the fact that they no longer fill 100 lb tanks. Wth? No notice about this – just don’t deliver and wait for your customer to run out of gas?? And I would have to pay a $199 delivery/pick-up charge for a new larger tank. Um….no thank you! I cancelled and told them to come get their tank, upon which I was told I would be charged the $199 pick-up charge, as well as a $99 cancellation fee. I…AM…DONE!! Just look at all their 1-Star ratings!
DO NOT USE THIS COMPANY!

I just found out that they have been charging me $1.50 more per gallon than their competitors. And, I thought it was great that they were topping off the tank every two weeks until I discovered they have a $25 charge per delivery. And, I can't understand the thick accents of their representatives.
I'm switching to R.E. Hinkley. They sound like a good local business.

Got a quote from several propane companies, Amerigas had the best price. Went to order, and they said I had to have a leak test done, because it was 2 years since I got propane from them. I still have propane in the tank, and they want to charge me $140 for leak test? They said it was a law, and they had to do it. I looked it up online, and they are required to do it, only if the gas ran out. I used to buy my propane from them all the time, but no way now. buyer beware.

Absolutely the WORST company ever. They charged me 200.00 for an 'early termination' that I never signed up for, then said I signed electronically. Really? I have every email over the past 2 years, and I don't see one from Amerigas. I will gladly pay it, just to get rid of this blood-sucking corporation of leaches.

Called in for special Arborday price, They delivered to wrong address, They want to charge 2.20 per gallon instead of the 1.89 on the promo.
Spent 2 hours talking to many persons who were not able to help, was put on hold many times, another person picked up and said so sorry and disconnected the call.

Requested delivery with promotional offer. Propane at a discounted rate with free safety check (I called and was told that ment checking for leaks) I was not told someone had to be home. It was 5 days later (I work
& cannot be home 5 days waiting on a delivery) the customer copy of services left on my door stated no one home, found tank empty (tank gage reads 60% I was still using gas) The delivery driver delivered no propane. He disconnected the gas line from my tank to the house leaving me with NO gas to cook with ..and now I bet I'm going to be hit with all kinds of charges!!! I own my own tank!!!

I have been fighting AmeriGas over a bill they sent me for a propane fill which they actually did not do. I have proven they did not make the fill I have filed a complaint with the Better Business Bureau and the attorney general consumer office and they still refuse to adjust my bill.

Very unprofessional company. Their employees are rude. They price gouge for services. Had a survey done by their employee who was unprofessional and rude. Would NOT recommend. I wish I had read reviews on this company first!!!

This company shut down all local offices and moved customer noservice overseas. They failed to maintain my Rental tank or do repairs on their equipment. Wanted me to pay for a new rental tank. Found a good local propane company that that brought me a new tanks at half the price and half the rental cost, affordable propane and a local office. Don't do business with Amerigas.

What a horrible company:
Hello, I cannot be more aggravated at this point with your company. Here was message I just emailed them.
Hello, I had called in a few weeks ago and was given a special price of $2.78 a gallon. The agent told me to give it 24 hours to take effect and then it would be in the system and I could go ahead and order. So I waited a day or 2 and called in. The new agent I spoke to said there was nothing in the system. I said how can that be. Dont you record the calls. Anyway the new agent told me the price is 4.19 a gallon which I told them it was excessive and I did not want that, The national average for propane in the southeast is in the high 2 dollar area. Anyway after talking with the new agent she agreed to lower the price to $3.38 a gallon and she could offer me a $50.00 coupon. This is the price I agreed to and will not pay a penny more. They are trying to charge me $4.19 a gallon

The WORST company with the WORST ethics. My tank was picked up with 48gal propane remaining, which I was told would be refunded to me. After 3 MONTHS of waiting and calling every so often to check the status of this refund, today I am told that all of the other agents I have spoken with have told me misinformation and that there was zero propane remaining in my tank. THIS IS A LIE - when its time to actually make the refund, they LIE to get out of getting customers the money they are OWED. Customers BEWARE! This company is SHADY and i will never use them again!!!

I don't have enuf space to write how much of a RIPOFF AmeriGas is. My goal is to have one person not buy from Amerigas and have them pass on the disgusting way they treat their customers. I wish I could rate them below a 1 star rating. It'd be a -10 stars. Nothing to say good about this company

My father purchased a propane tank for our vacation home from National Propane Corporation in 1995. Amerigas took over and years later attempted to charge a rental fee for the propane tank we own. My father provided the bill of sale to Amerigas and they said the problem was resolved.

A year or two ago Amerigas again attempted to charge a rental fee on our propane tank. After multiple attempts to resolve the dispute, my father purchased propane from another company. Amerigas refused to honor their previous commitment to us and sent the disputed rental fees to collection. My father is now 89 years-old and had a stroke.

Last month Amerigas put a lock on our propane tank and disrupted the gas flow to our home. I was forced to drive up there and winterize the house, which probably has damage to the water pipes from freezing up. I called Amerigas multiple times. Each time that I requested to be transferred to a supervisor the call was disconnected. I also emailed Amerigas and the representative said that if I provided the bill of sale, which was attached to the email, they would resolve the dispute. Today I spoke with Amerigas. The representative apologized and acknowledged that we own the propane tank. The representative said a serviceman would remove the locking device this Monday.

A couple hours thereafter I received a telephone call from another representative from Amerigas demanding $179 to remove the locking device they unlawfully placed on our propane tank. When I refused to pay Amerigas transferred me to a supervisor who now refuses to accept the bill of sale we provided. This company is appalling. Please spare yourself the aggravation and go to another company. I'll be seeing them in court.

I wish I could give AmeriGas.com zero stars for their abysmal service. Where do I even begin? Let's start with their predatory business practices. It's like they have a playbook on how to squeeze every last penny out of their customers. From undisclosed fees to sudden price hikes, dealing with AmeriGas.com is like navigating a minefield of financial traps.

But the nightmare doesn't end there. Oh no, let's talk about their customer service – or lack thereof. You'd think that in this day and age, a company as big as AmeriGas.com would have their act together when it comes to customer support. Think again. Trying to get a hold of someone who speaks fluent English and actually understands your issue is like trying to find a needle in a haystack.

And don't even get me started on their overseas customer service. It's as if they've outsourced their entire support team to another dimension where customer satisfaction doesn't exist. When you finally do manage to reach someone, good luck getting a resolution that's anything other than a false promise. They'll tell you they've solved the problem, but lo and behold, it's still there, lurking in the shadows, ready to strike again.

And let's not forget about their penchant for hidden fees. Just when you think you've paid everything off, surprise! Here comes another charge, conveniently tucked away in the fine print of your contract. It's like playing a never-ending game of financial whack-a-mole.

In conclusion, steer clear of AmeriGas.com unless you enjoy being taken for a ride. Their predatory business practices, terrible overseas customer service, false resolution claims, undisclosed fees, and the impossibility of speaking to a competent human being are enough to drive anyone to the brink of insanity. Save yourself the headache and find a propane provider that actually values its customers.

Terrible customer service. Waited 3 weeks for regional inspection that was never documented in the system. The call center could not set up service until they had the quote. Terrible Terrible Terrible

Hugh Gallagher is the CEO at this writing and he's running a ruddeess barge into a bridge. I've only used these guys once and it was hell to get any service. All CSRs are in Asia (Pakistan or India) and they struggle with English and the basic company policies. Much worse is the arbitrary billing! I'll likely be talking to an attorney to line up a class action suit as I have no doubt there must be others in this FRAUD.

I tried to exchange my tank at an AmeriGas vending unit at our local Walmart Neighborhood Market.

I swiped my credit card and the unit asked me to place my tank inside the opened slot. I did, and closed the door. There was a bunch of whirring noises from inside for a couple of minutes, a door then opened in the adjacent locker unit, and I was prompted to insert my empty tank again! Wait, did the unit just eat my tank? Great.

I went inside Walmart to speak with their customer service and, as I should have assumed, not their problem; "Contact the 888 number on the unit. Nothing we can do..."

I needed a tank for today, so I had to run elsewhere, buy a new tank for $54, have it filled for $17.50. I'm also out the initial cost of the first tank I bought into with AmeriGas, which was $54. Looks like I'm out $125.50 total to have a full propane tank in hand.

On my FIFTH attempt to contact them via the 888 number, I finally spoke with someone after a 28+ minute wait, who said to go back to the store "at a better time" and call from there to get the tank back. All told, I spent almost an hour trying to get through to someone. The first few times I tried calling dropped almost immediately. The next couple of times were very long waiting periods.

So now I have to go back to the store later in the evening, call the 888 number from there, and hope the call volume is low enough so I'm not standing around in front of a Walmart, waiting to hopefully get my tank back.

I realize now I bet on the wrong horse by using their "convenient" exchange service. It just isn't worth using if one can expect this level of hassle in the event their unit fails to function properly.