Anchor Cars Bewertungen 

Peter Felton came today to collect my car he purchased on behalf of Anchor Cars. He was wonderfully kind, put me as the customer first, and was a pleasure to sell my car to. 5*

I purchased a used car from Anchor Cars, and my experience has been incredibly disappointing. Right from the start. I paid for the “Premium care pack” which included delivery. They couldn’t deliver it so I opted to collect. The day before I was told it wasn’t ready and they have found a fault with the parking sensors, I was told it would be a few weeks before they could get the parts???? Stupidly I said I would still collect and return it when the parts arrive. That was the first of many lies told to me. I was told it had just been serviced, and they have ‘misplaced’ the service book. But they will have it ready and stamped when I take it back. Then on the drive home a warning light came on and said it was low on oil. I let them know and I was told to top it up with oil.

Shortly after, the car wouldn’t start at all, which led to a tow back to their dealership. After their investigation, I was informed that it needed a new engine. They assured me they would source and fit a reconditioned engine, and they would need to drive it for 500 miles for testing before returning it to me. However, when I finally got the car back, it had only been driven for 160 miles since they took it.

Throughout this process, I was met with numerous promises and outright lies, which I should have recognised as red flags. I genuinely believed Richard was trying to help me, but it became clear that he was not. Now, the car has been sitting on my driveway for months, and Anchor Cars has shown no inclination to offer assistance, despite the fact that the original fault remains unresolved. Just been fobbed off repeatedly.

Currently, I’m in the process of a complaint with the Motor Ombudsman, who have indicated that I have an extremely strong case. I wish I had walked away sooner; this experience has been incredibly frustrating and disappointing.

Amazing service, very friendly and very calm and understanding. Name of driver - Grant

Had a good experience with the dealership , they were honest and transparent throughout the sales process. Stephen in particular ,the sales rep who dealt with me answered any queries or questions I had about the car. Delivery of the car was also seamless, the driver Grant was polite and got the car at my house safe.

A great service from Jeff at Anchor Cars who came to collect my vehicle. Jeff was on time, explained the process clearly and the whole process was very quick and simple. I would certainly use again.

We bought a 7 yr old 16,000mile Vauxhall Mokka X and part exchanged an electric EV. Jay Hawker facilitated the sale and was excellent. He was professional, open to discussion, no pressure and returned all calls as needed. The service we received was customer focussed and gave confidence in Anchor Cars. We would not hesitate to buy in the future and give a high recommendation.

Fantastic service very happy with my purchase, given all information and helpful when delivering the car.

Very smooth process selling our car. Grant who came to collect was very friendly, courteous, knowledgable and professional. Dave in the office also very easy to deal with. Would recommend highly.

Grant delivered my car today and he was bang on time and very friendly took time to explain everything to me

All great - Nick P - thank you.

I've been looking for this car for a very long time and when I finally found it was really looking forward to go and make it mine. The team was very helpful, explained all the details I needed to know and made the entire process very easily for me. Had the pleasure to have the car dropped to my place by Jeff today , very helpful explaining all the last details remaining and helped with taxing my car. As a first buyer this helped a lot , very grateful for his help.

All as described. Good collection by Pete F and Nick P. Would use again.

Gary and Grant were wonderful and made me feel at ease. I was sad my car was going they were great at reassuring me.

Paid the £99 reservation fee on a car on 17th October to view the next day. Stephen was friendly on the day and gave good customer service.

I didn't end up purchasing the Volkswagen Golf that I went to view due to a strange white substance in the oil cap so I would recommend looking at this prior to starting the car if you are looking at one of their vehicles.

They apparently started the process for the refund of the £99 on the day. It's been over 2 weeks and I'm still waiting for this, I followed up with an email which they replied saying it's with accounts a week ago. I followed up again at the end of last week but then they have just not replied.

Outstanding service from Nick P & Matt M. Much appreciated 😊

Nick P, picked vehicle up really straightforward and professional

Simple selling process through Motorway. Great communication throughout. Picked up and checked over by Nick P who was friendly and kept me well informed of the process on pick up day.

After deciding I would go for an EV next I found the exact car I wanted at Anchor Cars which isn't that far away.
After booking a test drive and being shown around the car with Adrian which went very well I decided to buy.
I paid the deposit and he said he would deliver the car for me.
Nearer the delivery day I was handed over to Aston who was very helpful and accommodating regarding delivery and anything I wanted to know.
On the day of delivery I was called to ask what time was good for me and it was then delivered by Nick P dead on time who was very helpful and went over everything with me.
I can't fault Anchor Cars with anything and thank you to everyone involved in buying my new car.

Nick P was very helpful and guided me through the process. Great Service.

Nick P very professional service and guided us theoughout the car handover process.