Anyvan Bewertungen 

Great service! Highly recommended!!

We booked a door-to-door international move through AnyVan from Barcelona to Ireland. The transport provider confirmed our inventory would fit, including after we sent photos of the larger items.

On collection day, the van was too small and a significant amount of our belongings was left behind. We were told someone would collect them, which eventually happened - but then our belongings effectively disappeared into a black hole for weeks. Calls and messages went unanswered, leaving us with no idea when we would actually receive our possessions.

After repeatedly chasing both the provider and AnyVan, we were eventually given a delivery date. Then, right before delivery, the provider claimed there was "more stuff than agreed" and demanded another €1,000 to get the remaining belongings delivered. We disputed this because the full inventory had been submitted through AnyVan and nothing had been added. We ultimately paid €600 extra because we had no practical choice if we wanted our belongings back.

The belongings did eventually arrive, but what was supposed to be a straightforward door-to-door move turned into a two-month ordeal involving a failed collection, weeks of silence, additional storage costs and an unexpected payment demanded before our belongings would be released.

This was already a hugely stressful and emotional international move with two young children. AnyVan and its provider made an incredibly difficult situation so much worse.

What is particularly disappointing is AnyVan's response. Despite us providing evidence and making a formal complaint, they relied on their terms and conditions to distance themselves from the provider and offered the "deposit" we paid only as credit towards another AnyVan booking.

Needless to say, we have absolutely no intention of ever using this company again.

If you're considering AnyVan for a move, I would strongly recommend understanding exactly what responsibility AnyVan accepts when something goes wrong -because based on our experience, you may find yourself very much on your own.

We certainly won't be using them again.

Just a quick update to my review as of 26th August 2026 - I have not heard anything at all from AnyVan's Service Quality team - nobody has reached out to me regarding this issue and I have no further communication with AnyVan as per the formal complaint I raised with them directly. They are con-artists and their response below is simply an effort to appear otherwise.

We booked AnyVan for a full door-to-door move from Spain to Ireland, agreed at €2,800 through their platform. On top of that, AnyVan charged us a separate €783 "deposit" that we assumed was part of the payment. It wasn't — it turned out to be a non-refundable fee for simply linking us with a driver, and nothing else.
On collection day, one man showed up instead of the two we'd been told, with a van too small for everything we'd listed — despite AnyVan being the ones who catalogued our full inventory and calculated the van size needed. About 6 cubic metres was left behind. The first load was delivered directly to Ireland, where the driver had my 75-year-old parents help him unload.
The remaining items sat in storage in Barcelona for a month, costing us €400, while we waited for "a friend" of the driver's to collect them. A second driver eventually did, then went silent for five weeks — no replies to calls, texts, or a formal written complaint — before suddenly demanding €1,000 to release our own belongings, despite having personally seen and confirmed the exact load weeks earlier. We got him down to €600 and paid it, because our things were sitting in his van and we had no choice. Complete extortion.
AnyVan's response to our complaint was a copy-paste of their terms and conditions, saying they're not liable for anything their providers do. They offered our deposit back only as credit for a future AnyVan booking — which we will obviously never make.
All in, we're €1,000 out of pocket beyond the agreed price, plus this ridiculous €783 deposit to AnyVan for a move that took two months instead of one day. If you're considering AnyVan for an international move: I highly recommend you do not use them. Based on our experience, they are scam artists and nothing more.

people may be writing good review about Any van, but something is certain not all review is genuine. my experience with Any van as a first time is terrible, I booked Any van for my home move to be scheduled today Saturday 08/08/26. I booked my slot via phone call with a representative of Any van, I was waiting for the van to arrive not until I called their company to seek advise what was wrong. they told me the van came to the neighborhood and they tried calling me from the office to notify me the van is outside. my slot was canceled because i missed their call meanwhile I included my house and door number in the booking. I was therefore charged another booking fee to reschedule my slot even when I was not at fault. guys be aware of this Company, their customer service is very poor.

Hi there,
I used Anyvan on the 13th of May to book a large freezer to be moved from 1 premise to another. The person called me and asked me the details of the job. I told them it was a large freezer. At no point did I give any details on how many people would be required to move this freezer, Anyvan however said it would be a 2 man job, but at no point did they ask me if this was sufficient or not.
Regardless the booking went through and the delivery driver came, moved the freezer with 3 men, and insisted at the end of the job I pay an extra 200euro on top of the 140euro that was quoted for the job.
Please beware, as I felt pressured and scared at the end of the transaction into paying an extra 200e cash to the driver, who was quite aggressive.
When I raised the issue with Anyvan, initially they told me they would refund their booking fee, but later i received an email to say, the booking fee was non-refundable.
I would 100% NOT recommend this service as a woman.

We used any van to find a house move company. They telephoned to find out what we were looking for in terms of house size ( I.e 3 or 4 bedroom house move) we gave a rough idea of furniture and they looked at the best offers and sent us the quotes/prices to move our home. They were professional from start to finish and the company they suggested was fantastic! They were professionals and moved our furniture with ease. Did all the heavy lifting and provided extra men at no extra cost to us. Our furniture was carried into each room in the new house they even provided extra packing sheets/bubble wrap etc to protect our belongings. Would highly recommend using the company through Any Van called
‘Van Express’ (talk to Alex owner) professional service from start to finish and he phoned to arrange a time suitable to us (8am) he turned up with his team and did all the heavy lifting. Was friendly, polite and so professional. Would highly recommend using this company for moving your home.

Great service, extremely helpful staff, particularly Charlie!
Highly recommend Anyvan!

don’t know where to begin explaining the catalogue of problems I had with this company.

I booked and paid for a timed slot to have furniture moved within the same town. Throughout the day I was repeatedly told I was “the next job”, while the tracking showed the van driving in the opposite direction. They eventually arrived at 4.30 pm for a slot that had been booked for 8.00 am–12.00 pm.

The drivers were polite and friendly, but they clearly weren’t experienced removal specialists. Before the move, I had explained to the office that the property was an old cottage with narrow hallways. Despite this, they were unable to remove a wardrobe from the bedroom and damaged the wardrobe, walls and door frames while trying. In the end, I had to leave the wardrobe behind in the property.

I also had to help move furniture myself because the two-man team couldn’t manage some of the items alone, and the move didn’t finish until 9.30 pm. Several other pieces of furniture were scratched, including some with deep damage that cannot be repaired. They also stained carpets and mattresses.

The total cost of repairing and replacing the damage is around £2,500. Unfortunately, I have been refused compensation because, although I selected the additional insurance option and entered the required level of cover during the booking process, it apparently wasn’t applied to my booking.

To make matters worse, my receipt listed the additional service as “Complimentary Cover”, which led me to believe that the extra insurance I had selected had been successfully added to my booking. I only discovered after the damage occurred that the additional cover had not been applied. The company has offered to refund the insurance fee, but that doesn’t even cover the cost of redecorating, let alone the damaged furniture.

While the booking process was straightforward, the service itself was extremely disappointing. Based on my experience, I would not recommend this company.

Fast, efficient, polite, professional.

Excellent service. Pawel was great, communicated with us every step of the way and was so helpful. I would recommend this service.

34 minutes waiting and then I was disconnected - how can any business call that customer service

STAY AWAY FROM ANYVAN!!!

This has been, without question, one of the worst customer service experiences I’ve ever had.

I initially booked a driver and paid the required deposit. Shortly afterwards, another driver contacted me with a collection and delivery time that suited me much better. I called AnyVan and spoke to a representative named Dillan to ask whether I could cancel my original booking and book the second driver instead.

Dillan assured me this was possible and told me he just needed to confirm that the second driver was still available. Instead, he cancelled my original booking before confirming anything with the other driver. As a result, my job was relisted, the price increased by over €100, and I had to pay a second deposit to secure the new booking. This entire situation was caused by AnyVan’s handling of my request.

When I contacted them about a refund for the original deposit, I was repeatedly told it was “being handled” and that it would be “easy to process.” However, I never received a single email or any written confirmation that a refund request even existed. After several follow-up calls, I was eventually transferred to customer support, who then informed me that AnyVan doesn’t issue refunds and only provides account credit.

Even that wasn’t true in my case—my account has never shown any credit from the deposits I’ve paid.

I explained that I had no intention of using AnyVan again and that this situation was entirely their fault. I also pointed out that I had effectively paid twice because I was required to pay another full deposit after they cancelled my original booking. After a lengthy back-and-forth, they eventually said they would make an exception and process a refund. They even took my IBAN details, giving every impression that the refund was being arranged. Hollywood performance from them acting as if they would give me my money back.

I’m still waiting!!

The most frustrating part isn’t just the money, it’s the contradictory information, the lack of accountability, and the constant promises that never materialised. Every conversation seemed to tell a different story, and I was left chasing updates with no proactive communication whatsoever.

Based on my experience, I would never recommend AnyVan even to my worst enemy. If something goes wrong, don’t expect clear communication or a straightforward resolution. I certainly won’t be using them again.

Excellent service and quick response

Booked in April via a phone call to secure a price for a move from Portugal to Ireland. Recently tried to confirm the collection date within the agreed date range and was told speak directly to the driver. Upon doing so the driver is trying to charge me extra. Upon calling (a full time job given the wait times, being hung up on or them just not accepting a call) anyvan told me my only recourse was a credit to my anyvan account and re-listing. No guarantee the job would be picked up again or the same crap wouldn't happen. Basically told read the T&C and the drivers and anyvan can do what they like. STAY AWAY!!!!!!

Terrible. I booked a moving from UK to Ireland. The driver cancelled on me. Anyvan did nothing to solve the issue. What is more, they kept the deposit arguing that is a fee for using the platform. Complete lie against their own terms. The customer service is horrendous. They argue assuming that you are not literate.

Update: The response below is bonkers. You keep on been terrible. I'm on the right according to your T&C's.

Update II: I was only offered a refund on the deposit after the negative review on Trustpilot. They also requested to take it down. It is staying :)

T&Cs 26.1: 26. Cancellation
Transport contracts are formed between Buyers and Suppliers so the negotiation and agreement of any cancellation and its consequences are matters for them. However, if the transport company cancels before any transport services has been provided the customer can then wish to recover their Deposit or Fee by making a request to us for repayment.

Awful experience. Wouldnt take my fridge freezer. Charged me extra because the bedroom furniture in my clearly detailed at time of booking 3 bedroom house, not bungalow, was upstairs. Unhelpful and unfriendly customer service. Extra charges for everything. Cowboy outfit.

I would advice everyone to find local movers or any other platforms. Most of the time, the drivers are blamed, but at the end of the day there is a glitch in procces. How is possible that for a sale person to give wrong informations to the driver and after to threaten them that if they leave there will be charges pressed against them. The driver completed the job he had but customer service were awkward.

We booked AnyVan for a London to Newcastle move, with a full inventory of 40+ items including a three-seater sofa bed and a paid dismantling service, for a total of over £700. Three days before the move we added a couple of extra items and paid an additional £7, which was processed without issue.
On moving day, the driver arrived with an inventory list that did not include the sofa bed, yet the dismantling fee we'd paid for was still listed as a "special requirement." We checked our own booking confirmation and the sofa bed was missing from our list too, despite us never removing it and having paid the same total fee throughout, including the top-up added days earlier.
We explained this discrepancy to the driver and then to a customer service representative on the phone, but the rep repeatedly talked over us and insisted we pay extra for the sofa bed and the dismantling service we had already paid for. We told them clearly, more than once, that we would pay for the sofa bed to be included. Despite this, the driver loaded every other item and left without the sofa bed.
Throughout this, we told customer service we had a 3-week-old baby with us and that the situation was extremely stressful. This was ignored and the focus stayed entirely on extracting more payment rather than resolving an error that was on AnyVan's side, and even after we agreed to pay, the item was still left behind.
This is the worst customer service experience we have ever dealt with. No consideration whatsoever for our situation, the entire focus was on squeezing out extra money, not on actually solving the problem for the customer.
We paid £700+ for a service that was not completed, lost the ability to bring an item we needed and had already paid for, and were treated with no consideration from start to finish.

The service was easy to arrange and communication was good. The driver who had my job was pleasant, helpful, efficient and well organized. I felt i was in good hands and everything worked out perfectly . Many thanks to my driver William.

This company is a joke and will thrive on any excuse to avoid getting the job done. They simply gave up on completing the service only because they had an issue with the storage lock. They entered the wrong code for my storage lock and did not answer my phone when I wanted to help resolve the issue with the storage manager. The customer service was also not helpful and dismissive. Very unprofessional, unresponsive and unreliable service. I ended up disputing the transaction for the job that I booked, as I was not happy to pay for the service that I did not receive. Avoid!