I needed a replacement part for an appliance. All I had to do was send a photo of the damaged part and it was dealt with immediately. I received professional and friendly service from Amy and the part... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The item I had bought - a scarifier - was damaged accidentally in transit. I contacted the company seeking spare parts to replace. I was immediately told that the item was under warranty and could b... Mehr ansehen
An incorrect part was despatched despite a photograph of the damaged part having been provided to the kitchen company. Who assured me it had been forwarded with their email. We waited a further week... Mehr ansehen
Unternehmen hat geantwortet
I just wanted to say thank you for resolving my issue so promptly. Honestly, it's like a new mower—it's never started so easily before! Excellent customer service and a quick fix; from arranging the p... Mehr ansehen
Unternehmensdetails
Über Apelson Appliances UK Ltd
Vom Unternehmen geschrieben
Your kitchen deserves the best care. At Apelson, we take pride in providing appliance repairs that are efficient and dependable.
- Trained engineers with hands-on experience
- Repairs carried out using original manufacturer parts
- Easy booking and helpful guidance
- Solutions tailored to your needs
Our team is always ready to bring peace of mind back to your home.
Kontaktinformationen
Vereinigtes Königreich
- apelson.co.uk
4,2
Gut
283 Bewertungen
Hat 76 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Easy to order over phone
Easy to order over phone
Knowledgeable staff, and had the part I wanted
9. Dezember 2025
Antwort von Apelson Appliances UK Ltd
Thankyou for your feedback, our staff try their best to help where they can!
Antwort von Apelson Appliances UK Ltd
We are pleased to hear you found the ordering process and easy and everything arrived on time!
Ordering was a breeze and the delivery…
Ordering was a breeze and the delivery was swift. I'm a satisfied customer!
27. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Apelson Appliances UK Ltd
This is great to hear! Thankyou for your feedback!
Replacement motor for cooker hood.
Very responsive customer service. So pleased I was able to buy a replacement motor for my lovely cooker hood, just in time for Christmas!
1. Dezember 2025
Antwort von Apelson Appliances UK Ltd
We are happy to hear the service provided was responsive and able to help you get what you needed!
Exactly as described and fast delivery .
5. Dezember 2025
Antwort von Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy to hear this!
A good experience
A good experience. Ordered from a different parts supplier first, and they sent a poorly made version - these guys were much better!
5. November 2025
Antwort von Apelson Appliances UK Ltd
Thankyou for your feedback, this is great to hear that we was able to help after a poor experience previously with a different retailer!
Manuals need updating
Manual that came with the item, gives a spare parts order hotline telephone number. When you ring this number you are told we do not do spare parts and they direct you to a website.
Why do you not just put the spare parts website address in your manuals?
18. Dezember 2025
Antwort von Apelson Appliances UK Ltd
We are sorry to hear this! Unfortunately some manuals do need updating and we are always happy to hear peoples feedback so we can pass this on the manufacturers!
exactly what we wanted.
The parts ordered were exactly what we wanted, but we had to chase it up as it was taking too long to come after that it arrived promptly. Hence only 3 stars.
8. Dezember 2025
Antwort von Apelson Appliances UK Ltd
We are sorry to hear there was a delay with your order, we do always aim to deliver any orders within 2-3 days. Unfortunately, delays can sometimes happen with the couriers which is beyond our control. If you would like to email service2@apelson.co.uk with your invoice we can look at refunding any delivery charges paid.
Simple replacement for my oven.
I ws delighted it was the right item after previously receiving the wrong one from another company.
Quick service was a bonus my only negative is there was no image when ordering so I was relying on your advice that it was the correct item. Thankfully it was.
8. Dezember 2025
Antwort von Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy to hear you received the correct item! We are always looking for ways to improve our site so this is helpful!
7084005: Taylor was actually very good for…
Taylor was actually very good for actually drilling down to eventually find the correct part number for the correct model number (it was very nuanced) and sent me countless emails keeping me up to date.
Refunded very quickly once items had been returned.
Could do better (company in general):
1)
Pass cases off to other people when people go on holiday.
2) Refund postage when not customer's fault.
3) Provide option to use a reliable delivery service rather than the shower that is DPD (they are unable to deliver when/where they say and they never give truthful answers)
4) Visually check outgoing orders to make sure they bear some relation to what is ordered. (One of my items was nothing like what I ordered and I had to pay to return it)
2. Dezember 2025
Antwort von Apelson Appliances UK Ltd
Thankyou for your feedback and we are happy to hear a member of our staff has so helpful and keeping you up to date with your order! We are always looking for ways to improve and your comments will be fed back and looked into to see if we can make any changes going forward!
Antwort von Apelson Appliances UK Ltd
Thankyou for your feedback, this is great to hear!
Very quick delivery of my oven element
Very quick delivery of my oven element. Did the job.
16. Dezember 2025
Antwort von Apelson Appliances UK Ltd
We are happy to hear of the quick service provided!
It was delivered very quickly and doing…
It was delivered very quickly and doing what I was expecting it to do 👍
20. Oktober 2025
Antwort von Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy to hear this!
Excellent service
Received the part I ordered in the time frame specified, tracked delivery. Item was packed securely. What more can you ask for.
10. November 2025
Antwort von Apelson Appliances UK Ltd
Thankyou for your feedback, it is great to hear you were happy with the service and delivery!
i had to wait two month for filters to…
i had to wait two month for filters to be in stock, then over a week to be delivered. All this time i had a new cooker hood fitted but could not use it
17. Dezember 2025
Antwort von Apelson Appliances UK Ltd
We are sorry to hear of the delays in getting the parts required, we are always trying to improve the time scales in which we receive parts and this feedback will be passed on to the suppliers and manufacturers.
Outlet adapter for cooking hood.
I'm very happy with my purchase. The part fitted perfectly and arrived in 2 days with DPD.
9. Dezember 2025
Antwort von Apelson Appliances UK Ltd
We are happy to hear you were pleased with your purchase and delivery service!
Posted and delivered on time.
17. Dezember 2025
Antwort von Apelson Appliances UK Ltd
Thankyou for your feedback, it is great to hear!
Fantastic service
Easy to identify correct part. Customer services responded quickly. Delivered quickly and efficiently. Great prices.
24. Oktober 2025
Antwort von Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy we could help get the correct part delivered on time!
So easy to order and quick delivery..
So easy to order and quick delivery..
Happy customer
15. November 2025
Antwort von Apelson Appliances UK Ltd
Thankyou for your feedback, this is great to hear!
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