Lisa was a diamond! Courteous, helpful, empathetic and extremely friendly! She even called me back to give me the good news, regarding my initial query! She is a treasure and one of the best customer... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a great experience with Aptia Group, thanks to Claudia. She was friendly, professional, and very helpful, explaining everything clearly and making the process easy and stress-free. Her support a... Mehr ansehen
Unternehmen hat geantwortet
My pension became due months ago but I still have not received any payments. I have made numerous phone calls to customer service but I still cannot get a clear answer or access my money. The issue re... Mehr ansehen
Unternehmen hat geantwortet
I rang up to make a complaint but the way that Lisa spoke to me and dealt with my enquiry calmed me down and made me not want to complain. She spoke to me with such empathy and listened and understood... Mehr ansehen
Unternehmen hat geantwortet
3,8
Gut
1198 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Ease of contacting
Managed to get through relevantly quickly and spoke to someone regarding my intended plans. I was able to get the necessary information and start the ball rolling.
6. Oktober 2026
Antwort von Aptia Group
We are glad you had a positive experience with our team. Thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
I spoke to Cassidy today who was very…
I spoke to Cassidy today who was very helpful. She answered all my questions and some I’d even forgotten about. Very happy with the call.
6. Oktober 2026
Antwort von Aptia Group
We are so glad to hear that your call went so well and that all of your questions were thoroughly answered. Thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
Extremely helpful and knowledgeable
Short wait time to speak to a respresentative. Lisa was extremely helpful and knowledgeable and answered all my queries. Thank you.
6. Oktober 2026
Antwort von Aptia Group
Thank you for your feedback. We are delighted to hear that your call was answered quickly and that our team member provided knowledgeable, helpful assistance with all of your questions.
Kind Regards
Member Experience Team
Antwort von Aptia Group
We are so glad to hear that our team provided clear and detailed communication. Thank you for sharing your positive experience with us.
Kind Regards
Member Experience Team
Friendly and helpful
2. Oktober 2026
Antwort von Aptia Group
We're glad you had such a positive experience with our team member. Thank you for taking the time to share your feedback.
Kind Regards
Member Experience Team
Call answered quickly and issue…
Call answered quickly and issue resolved immediately.
5. Oktober 2026
Antwort von Aptia Group
We are glad to hear our team provided you with swift assistance to resolve your issue. Thank you for taking the time to share your feedback.
Kind Regards
Member Experience Team
Helen was Extremely Kind and helpful
Helen was Extremely Kind and helpful, concise directions for where and how to find the information we were looking for.
5. Oktober 2026
Antwort von Aptia Group
We are so glad to hear that our team member provided you with clear guidance and assistance during your experience. Thank you for taking the time to share such kind feedback with us.
Kind Regards
Member Experience Team
I spoke to a lovely lady called Jane…
I spoke to a lovely lady called Jane Craig.She looked into my case and gave fantastic service.
1. Oktober 2026
Antwort von Aptia Group
We are so glad to hear that our team member was able to provide you with such good service. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Ellen was very helpful and gave me all…
Ellen was very helpful and gave me all the information I needed. Much appreciated
5. Oktober 2026
Antwort von Aptia Group
We are delighted to hear that our team member provided such good support and ensured you received all the details you were looking for. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
The lady I spoke to was very friendly…
The lady I spoke to was very friendly and patient. I was anxious about filling the online forms, but I was able to complete the task with her help. I was very grateful for her assistance.
5. Oktober 2026
Antwort von Aptia Group
We're glad you had such a positive experience with our team member. Thank you for taking the time to share your feedback.
Kind Regards
Member Experience Team
Very helpful agent...Luca...very clear…
Very helpful agent...Luca...very clear about situation and suggested helpful things.
5. Oktober 2026
Antwort von Aptia Group
Thank you for taking the time to share your feedback. We are delighted to hear that our team member provided clear guidance on your situation and offered such useful recommendations to assist you.
Kind Regards
Member Experience Team
The lady on the other end of the line…
The lady on the other end of the line was very helpfull.
2. Oktober 2026
Antwort von Aptia Group
We are delighted to hear that you received such helpful assistance on your call with our team member. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
The operator was very pleasant and…
The operator was very pleasant and explained everything clearly, and very helpful
5. Oktober 2026
Antwort von Aptia Group
We are delighted to hear that your experience was so positive and that our team member provided clear and helpful guidance throughout your interaction. Thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
Excellent and well trained call handlers
5. Oktober 2026
Antwort von Aptia Group
We are delighted to hear that our team provided you with such a positive experience. Thank you for taking the time to share your feedback.
Kind Regards
Member Experience Team
Antwort von Aptia Group
We are glad you received such a positive experience with our team. Thank you for your sharing your feedback.
Kind Regards
Member Experience Team
I have just moved house 3 days ago I…
I have just moved house 3 days ago I want to update my address I called yiday and they said no problem took my new address and I asked for a form to ve sent a letter of intent she said no pro lem then I get an email asking for a utility bill and I'd at no stage dud she ask that I don't have a bill as bed here 3 days abd jt would be I my partners name I have a passport and drivers licence but why was that not explained very un happy
5. Oktober 2026
Antwort von Aptia Group
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. We appreciate that the requirements for updating your address were not explained during your call, which may have led to confusion and inconvenience. If you do require further assistance please do contact our team again.
Kind Regards
Member Experience Team
Customer Feedback
I wanted to follow up with a second review. Jane contacted me as promised and successfully resolved the portal sign-in issues.
I cannot fault the service I've received. On both occasions, Jane was extremely helpful and always professional, making sure my issue was followed through to resolution.
Excellent customer service, Jane and again thank you for your help and doing exactly what you promised.
29. September 2026
Antwort von Aptia Group
Thank you for taking the time to leave a further review, we are pleased our team member provided you with such good service and was able to help to resolve the portal sign-in issues.
Kind Regards
Member Experience Team
Easy to use system
Automated system was easy to use, let me know where I was in the queue and the option for a call back was great. Advisor was friendly and knowledgeable and very helpful
5. Oktober 2026
Antwort von Aptia Group
We are pleased to hear that our team member was friendly, knowledgeable, and able to assist you so effectively. Thank you for taking the time to leave your feedback.
Kind Regards
Member Experience Team
The lady I spoke to was patient
The lady I spoke to was patient, kind and knowledgeable. She solved my issue quickly. Much appreciated.
5. Oktober 2026
Antwort von Aptia Group
We are so glad to hear that our team member was able to assist you with such care and efficiency. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
I have been waiting six months for the…
I have been waiting six months for the annual increase to be added to my pension. It doesn’t matter how many phone calls I make, the result is always the same. Four weeks ago it was explained to me that my case was going to be escalated and sorted but to no avail. Exactly the same problem arose last year but remedied in a few weeks. What is so difficult in adding a percentage increase to a product that seems to happen naturally elsewhere but six months down the line absolutely nothing has happened other than empty words
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Aptia Group
Thank you for bringing this to our attention, we are sorry to hear about your experience to date.
We have contacted you to request some further information in order that we may investigate the matter fully. We appreciate your patience and will review this once we have received your response.
Kind Regards
Member Experience Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.