Lisa was a diamond! Courteous, helpful, empathetic and extremely friendly! She even called me back to give me the good news, regarding my initial query! She is a treasure and one of the best customer... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a great experience with Aptia Group, thanks to Claudia. She was friendly, professional, and very helpful, explaining everything clearly and making the process easy and stress-free. Her support a... Mehr ansehen
Unternehmen hat geantwortet
My pension became due months ago but I still have not received any payments. I have made numerous phone calls to customer service but I still cannot get a clear answer or access my money. The issue re... Mehr ansehen
Unternehmen hat geantwortet
I rang up to make a complaint but the way that Lisa spoke to me and dealt with my enquiry calmed me down and made me not want to complain. She spoke to me with such empathy and listened and understood... Mehr ansehen
Unternehmen hat geantwortet
3,8
Gut
1198 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Good Aptia time
Had to contact Aptia to find out some information. The response time to my call and being able to talk to an advisor was very quick. I was told the name of the advisor and although I was put on hold for a short time my questions were answered pretty quick.
2. Oktober 2026
Antwort von Aptia Group
We are glad you had a positive experience contacting our team. We appreciate your feedback regarding our quick response times and helpful advisors. Thank you for your review.
Kind Regards
Member Experience Team
Antwort von Aptia Group
We are glad you enjoyed your experience with our team. We appreciate your feedback regarding our staff's courteous and clear communication, and we thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
Customer Service at its best!
6. Oktober 2026
Antwort von Aptia Group
We are glad you enjoyed your experience with our team. Thank you so much for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Very good response.
It was very important that we spoke to a human not a machine. The person we spoke to was helpful and friendly.
6. Oktober 2026
Antwort von Aptia Group
We completely understand how meaningful it is to connect directly with a person, and we are so glad our team member was able to help you. Thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
Jane was really helpful and solved the…
Jane was really helpful and solved the issues quickly and without fuss
6. Oktober 2026
Antwort von Aptia Group
We are so glad to hear that our team member was able to assist you efficiently and resolve your concerns without any hassle. Thank you so much for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Antwort von Aptia Group
We are glad you had a positive experience and found our service helpful. Thank you for sharing your positive feedback with us.
Kind Regards
Member Experience Team
Manage your expectations
Communication throughout the retirement process was timely and complete , although 3 months to wait for the first pension payment I felt was too long
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Aptia Group
Thank you for your feedback. We're pleased to hear the retirement process was communicated clearly and in a timely manner. We note your comments regarding the wait for your first pension payment.
If we can be of any further assistance please do not hesitate to contact us.
Kind Regards
Member Experience Team
Contacts were helpful
Contacts were helpful, patient and simplified often confusing online instructions.
1. Oktober 2026
Antwort von Aptia Group
We are glad you received such a positive experience. Thank you for your feedback.
Kind Regards
Member Experience Team
Awful chatbot experience
Initially, when the phone is answered, a chatbot asks a series of questions. These were garbled and/or cut short. It was very frustrating trying to get past this stage, and I almost gave up. (Once I finally got through to a human agent, he was polite, competent, and helpful - hence two stars rather than one).
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Aptia Group
Thank you for your feedback. We're sorry to hear about the difficulties you experienced with our automated phone system and appreciate how frustrating this must have been. We're pleased that once connected, our agent was able to provide polite, helpful, and effective support.
Kind Regards
Member Experience Team
Aptia helped me with AVCs questions
Addressed my questions that i asked. polite and knowledgable. Goint to get back to me with some answers.
6. Oktober 2026
Antwort von Aptia Group
Thank you for the five stars! We're glad you had such a positive experience with our team.
Kind Regards
Member Experience Team
Antwort von Aptia Group
Thank you so much for your wonderful feedback. We are delighted to hear that you found our team to be so supportive and dedicated to delivering great service.
Kind Regards
Member Experience Team
Very helpful Aptia customer service…
Aptia customer service representative was very efficient, polite and helpful. Explained what they were going to do and how long it should take.
6. Oktober 2026
Antwort von Aptia Group
We are happy to hear that our team provided clear timelines and helpful assistance during your call.
Kind Regards
Member Experience Team
Antwort von Aptia Group
We are pleased to hear that your call was so productive and that you received the help you required right away. Thank you for sharing your positive experience with us.
Kind Regards
Member Experience Team
Antwort von Aptia Group
Thank you for taking the time to share your feedback. We are pleased to hear that our team provided you with such a positive experience.
Kind Regards
Member Experience Team
Awful Company to try and get a response…
Awful Company to try and get a response from, i use their own Contact form, submit , get an auto response then nothing! i always have to send follow up requests.
Very poor customer service!
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Aptia Group
Thank you for your feedback. We're sorry to hear that your experience did not meet expectations. We understand how frustrating it can be when you're seeking an update and appreciate you bringing this to our attention. Your comments have been noted.
Kind Regard
Member Experience Team
Helpful company
Contacted the company today the person I spoke to was very helpful. Understanding polite and supportive.
6. Oktober 2026
Antwort von Aptia Group
We are delighted to hear that your phone call with our team was such a positive experience. Thank you for taking the time to share your kind feedback with us.
Kind Regards
Member Experience Team
Very helpful thank you
6. Oktober 2026
Antwort von Aptia Group
We are glad to hear that our support was beneficial to you, and we appreciate your positive feedback.
Kind Regards
Member Experience Team
Extremely helpful and patient during…
Extremely helpful and patient during call. Resolved all issues. Excellent service.
5. Oktober 2026
Antwort von Aptia Group
We are so glad that our team provided the support that you needed during your call and that your queries were all resolved. Thank you for your feedback.
Kind Regards
Member Experience Team
Payment query
The employee was very knowledgeable and explained clearly about my query
6. Oktober 2026
Antwort von Aptia Group
We are delighted to hear that our team member provided guidance and was able to answer your questions. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Told me all I wanted to know
Told me all I wanted to know , only down side ( nothing to do with the lady on the call ) I asked for clarification that this had been received & the second time of sending previously sent in early July , call handler was very good
6. Oktober 2026
Antwort von Aptia Group
We are happy to hear that our team member provided all the details you needed during your call. Thank you for your review, and we appreciate your patience regarding the follow-up confirmation for your previously submitted information.
Kind Regards
Member Experience Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.