Lisa was a diamond! Courteous, helpful, empathetic and extremely friendly! She even called me back to give me the good news, regarding my initial query! She is a treasure and one of the best customer... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a great experience with Aptia Group, thanks to Claudia. She was friendly, professional, and very helpful, explaining everything clearly and making the process easy and stress-free. Her support a... Mehr ansehen
Unternehmen hat geantwortet
My pension became due months ago but I still have not received any payments. I have made numerous phone calls to customer service but I still cannot get a clear answer or access my money. The issue re... Mehr ansehen
Unternehmen hat geantwortet
Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & conf... Mehr ansehen
Unternehmen hat geantwortet
3,8
Gut
1186 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Dan was extremely helpful
Dan was extremely helpful. He had tried to get things resolved as soon as possible.
12. Oktober 2026
Antwort von Aptia Group
We are glad to hear that our team member provided prompt assistance to resolve your situation quickly. Thank you for sharing your positive experience with us.
Kind Regards
Member Experience Team
Fast and efficient than you
12. Oktober 2026
Antwort von Aptia Group
Thank you for sharing your feedback, we are pleased that our team were able to provide a fast and efficient service for you.
Kind Regards
Member Experience Team
Antwort von Aptia Group
Thank you for taking the time to leave such a wonderful review. We are thrilled to hear that you had such a pleasant experience and received great service from our team.
Kind Regards
Member Experience Team
My problem was resolved in a friendly…
My problem was resolved in a friendly and helpful way.
12. Oktober 2026
Antwort von Aptia Group
We are delighted to hear that our team was able to assist you and resolve your issue in such a pleasant manner. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Antwort von Aptia Group
Thank you for your review. We appreciate your feedback and are glad we could provide a positive experience.
Kind Regards
Member Experience Team
Enabled me to get what I needed to…
Enabled me to get what I needed to done. Polite and efficient. Thanks
12. Oktober 2026
Antwort von Aptia Group
We are glad that our team was able to provide you with the support you needed. Thank you for taking the time to share your feedback.
Kind Regards
Member Experience Team
My query was attended to promptly and…
My query was attended to promptly and courteously
12. Oktober 2026
Antwort von Aptia Group
Thank you for taking the time to share your feedback. We are delighted to hear that our team assisted you in such a helpful, polite and timely manner.
Kind Regards
Member Experience Team
Antwort von Aptia Group
We are delighted to hear that our team member was able to assist you to resolve your query so quickly. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Antwort von Aptia Group
Thank you for taking the time to leave your review, we are pleased our team provided you with such good service.
Kind Regards
Member Experience Team
The lady I spoke to who was called…
The lady I spoke to who was called Caroline was really helpful.
12. Oktober 2026
Antwort von Aptia Group
We are delighted to hear that you had such a supportive and positive interaction with our team member. Thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
Excellent thank you for the help
12. Oktober 2026
Antwort von Aptia Group
Thank you so much for taking the time to share your positive feedback about the assistance we provided for you.
Kind Regards
Member Experience Team
great and competent CSR.
12. Oktober 2026
Antwort von Aptia Group
Thank you for sharing your feedback, we are pleased to hear that you had such a positive experience with our team.
Kind Regards
Member Experience Team
Helen was really helpful
Helen was really helpful, confirming the things I needed confirming.
12. Oktober 2026
Antwort von Aptia Group
We are delighted to hear that our team member was able to provide such helpful support. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Antwort von Aptia Group
Thank you for your feedback. We appreciate knowing our team provided attentive service and communicated everything clearly so you felt supported.
Kind Regards
Member Experience Team
Email address issue fixed!
Jane was super helpful and friendly. Resolved the issue re my email address without a hitch!
Excellent customer service.
12. Oktober 2026
Antwort von Aptia Group
We are delighted to hear that our team member provided excellent service and quickly resolved your issue. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
My call was answered swiftly and the…
My call was answered swiftly and the member of the team was extremely clear, knowledgeable and helpful.
I was given clear answers to my questions and full understanding of the next steps.
12. Oktober 2026
Antwort von Aptia Group
We are delighted to hear that your phone call was handled so efficiently and that our team were able to provide the help that you needed. Thank you for sharing your feedback with us.
Kind Regards
Member Experience Team
Such help staff
12. Oktober 2026
Antwort von Aptia Group
Thank you for taking the time to leave your review, we are pleased that our team were able to assist you.
Kind Regards
Member Experience Team
I've been chasing Aptia for a year...
I've been chasing Aptia for a year to start my pension. Latest call today showed no progress and the bored call handler refused to escalate my case before cutting me off mid-sentence. This is miserable.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Aptia Group
Thank you for bringing this to our attention. We have requested further information from you so that we can fully investigate the matter. Once we have received this, we will contact you directly.
Kind regards,
Member Experience Team
Thank you Helen
Thank you Helen , you went above and beyond to help me today . You are an absolute gem of a lady , and brilliant at your job. 👍
12. Oktober 2026
Antwort von Aptia Group
We are so glad to hear that our team member went out of her way to provide you with such great service. Thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
Angie was very helpful
Angie was very helpful, polite and and handled the call very professionally..thankyou !
12. Oktober 2026
Antwort von Aptia Group
We are pleased that our team member provided such a polite, helpful and professional service. Thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.