ArchitecturalDepot.com Bewertungen 

Good day, I purchased over $1000.00 of trim in January for a home remodel job. The trim samples matched my old house trim very well. When I open the box of window trim, a few months later, as my project was when I could work on it, the pieces were so warped that over 70% of the trim were unusable. After many emails and calls I was basically told I waited to long. I find this unacceptable since it was kept in shipped box in controlled environment. I reported the company to the BBB and Architectural Depot did not even respond to them. I came to find out they do not belong to the BBB and have responded to 9 out of the 31 complaints.

We are in the middle of a whole house exterior revamp, new siding and lighting and shutters. I was happy to find these composite shutters to replace original wood ones, and even happier to be able to get the turmeric color without having to have them repainted. Seven pairs of shutters later and I can say without any hesitation every single pair arrived with dents at the top, the sides, and/or an absolutely awful paintjob. We will have to have at least half of them painted, adding to an already high cost to be honest. We "bit the bullet" so to speak ordering these pricey shutters thinking it would be nice to have them arrive and *poof* up they could go. No such luck. As it is now, we will have to have at least have of them painted first as stated and decide to live with damage to most every single one. We got replacements on a few that were unusable, but after all that we still have damaged ones as even the replacements arrived damaged.

One two separate orders I made sure to reorder in plenty of time after noticing damage, but noted we had to be out of town for two weeks and gave them the dates. Please ship after xx date. I even called back to verify after an email I received gave a hint that the information had not been properly recorded. Two calls and guess what---neither order was held and boxes sat on our front porch for over a week.

I have two main areas of focus when dealing with any business, communication/customer service and attention to detail. While everyone I dealt with on the phone regarding damage was helpful and kind, I realize they can only do what they can do. They are not in charge of any of the gripes I have. The fact that I called in twice to makes sure there was a note regarding shipping dates, and it was completely ignored, no excuse for that. The attention to detail is abysmal. From taking note of the shipping or hold information, to packaging things so they don't get damaged, or actually applying paint properly--fail on all accounts.

I am self-employed and pack and ship every single day. I also interact with customers every single day. I cannot imagine I would stay in business very long if I handled anything even remotely like this company. Very disappointed is an understatement. Enjoy my money, it will be the last you receive.

always delivering hard to find items for my service department for repairs

Love your companies’s more elevated options for chair rail. It has taken our powder bathroom remodel to the next level. Love it!

Quick shipping, good price, excellent quality. All around good experience.

Trim was great. Prices are good. Great quality…fast shipping.

Ordered 400 sq ft of wall tile. Great price, significantly lower than elsewhere, and shipped fast. And also came with a credit towards future orders.

The order came on time and contents were packaged well. The ceiling medallions are beautiful. I recommend this business!

Our product was just as advertised. Delivery was on time and very well packaged. The korables for our outdoor kitchen were well made and worked perfectly.

Smart rep that had the answers, great products at great prices

Very fair priced , super fast shipping , great company

Great pricing, great quality and quick delivery!!!

Customer service was fab! They helped me choose the correct product and let me know some hiccups that might happen.

Good product and easy installation

The Service Reps are excellent at understanding the products and matching to my expectations.
Products are will organized and great selection.

I went online to order a 20ft faux beam and faux iron support brackets. At checkout the shipping cost came up as $1100!!! I stopped the order and called to ask if that was accurate. Due to the length it would have to be delivered on a semi. The guy who answered was amazing. He saw that I was ordering the faux brackets and suggested getting two 10ft beams and using a bracket to cover the seam. This option dropped the shipping cost to $200. The beam is installed now and is gorgeous. You cannot tell that it’s not real wood. It looks amazing. This was a fantastic experience with both the product and the customer service.

This website is so easy to navigate. I was able to find what I wanted right away. I made the purchase and they contacted me right away and apologized that what I ordered was out of stock but they offered another more expensive replacement at no extra charge. I call that excellent customer service! I will definitely be purchasing from them again.

I ordered 15 pair of mango wood shutters from Architectural depot and had them painted at the factory. In under one year, the paint started peeling on each shutter. When I brought this to the attention of the company, they said they do not warranty their products. I guess that is for obvious reasons. They simply don't hold up. I should have known this might happen when the first several shutters they sent me had very poor quality paint application. There were runs, holidays and looked like they were packed in paper before they were completely dry. Those shutters they did resend, but how could a factory-painted shutter peel after less than one year? I ordered the shutter hardware as well and they are already rusting. All in all, I would not recommend this company unless you are just flipping a house and will not be around after one year because that is evidently their lifespan.

Quick and exactly what we ordered-love it!!

Product had to be picked up from the carrier warehouse due to "multiple failed attempts" which was no fault of the supplier. Product was 100% as were the supplier's shipping department. FedEx dropped the ball.