Fab unit, I purchased an Ariston 2.5 kw AV unit which provides both cooling and heating air. It's a neat and tidy unit sitting high centrally here. Handset easy to use and outside unit and wiring... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Get told to make online orders and then no telephone support what so ever and no one on the phone can help you - keeps making you select option 3 then 2 and sit for ages until the line goes dead! Why... Mehr ansehen
Unternehmen hat geantwortet
This company was very helpful in replacing a faulty pump in my Air Source Heat Pump promptly following a site visit identifying the fault on 1/9/ 2026 by Ben Davies. He followed up with a call and em... Mehr ansehen
Unternehmen hat geantwortet
I think this air-conditioning unit is absolutely amazing and makes us feel extremely comfortable in our home . It was fitted in a the day, very simple to use with the remote control and we are able to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Hersteller
- auch in
- Anbieter von Elektrogeräten
- Anbieter von Heizkesseln
- Heizkesselhersteller
- Heizungsanlagenanbieter
- Kessel- und Heizungstechnik
Über Ariston UK
Vom Unternehmen geschrieben
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Kontaktinformationen
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, Vereinigtes Königreich
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3,9
Gut
1689 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great customer service
18. März 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Contacted Ariston regarding an issue with a e combi 24 boiler
Contacted Ariston regarding an issue with a newly installed boiler. They were very good in coming back to me promptly and arranging for a service partner to contact me for an inspection. Many thanks to Roberto and Gabriela for their prompt response and efficient reporting of this issue.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Pinar
Pinar, was so very helpful and kind, she was competent and sorted my problem promptly. this company are getting customer care right.
I would reccommend Ariston
26. März 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Prompt & pleasant receptionist when…
Prompt & pleasant receptionist when made the call.
Appointment arranged promptly with an engineer to visit & attend at a convenient time.
Pleasant & knowledgeable engineer provided sincere service and explained what was the probable cause of the problem. The engineer carried with him adequate spare parts to replace the defective part.
The only deficiency was no follow up calls to see if the problem is resolved completely satisfactorily or partially resolved or persists. In my case part of the issue is not resolved.
Thanks
13. Februar 2026
Antwort von Ariston UK
Dear Dr. Erode Ganapathi, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Our Customer Service remains available for you to report any persistence of the issue; you can reach them at customer.service.uk@ariston.com or call +44 (0) 333 240 8777.
Kindest regards,
Ariston UK Customer Relations Team
Speedy efficient service
Speedy efficient service. Engineer was extremely knowledgeable identified the problem and fixed in one go.
5. März 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
A good product at a fair price.Exceeds…
A good product at a fair price.Exceeds my expectations
26. März 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Had new boiler fitted
Had new boiler fitted. Engineer came out several times until it was finally fixed
10. Dezember 2025
Antwort von Ariston UK
Dear customer, thank you for contacting us. We have checked your case history and understand the engineer had to come out in three different occasions to fix this issue; however, kindly note that, during their first attendance, they noted "Unable to carry out works, system drained down for winter, water services to caravan isolated & disconnected". As soon as this was restored on the caravan side, they attended again and found boiler working as intended and no errors, hence they could not rectify; we understand they fixed the error on their third visit with a part replacement, due to the error properly showing and being able to troubleshoot.
Unfortunately, and especially for intermittent errors, it is possible to have multiple attendances before being able to properly identify and solve the issue.
Nonetheless, we thank you for your comment and will keep striving to improve our service and our customers' satisfaction.
We remain available for further comments at customer.relations.uk@ariston.com.
Kindest regards,
Ariston UK Customer Relations Team
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
They honoured the guarantee
They honoured the g/tee and sent a engineer out to
Fix a fault
25. März 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Harum was very helpful when I phoned…
Harum was very helpful when I phoned about my boiler pressure, got it fixed back in no time!
25. März 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
A catalogue of disasters
Since my electric water heater was installed in August 2025 it has failed 3 times. I reported the last failure about 5 weeks ago and also pointed out that I had by daughter, her husband and their baby staying with me while they moved house. As of now the heater is still not working. I received a call to say there had been a mix up with the spare part (a printed circuit board) and a date for installation was set (last Friday). On the Thursday I received a call to say that the engineer could not come but I would be scheduled in this week. It is now Wednesday and I have heard nothing.
25. März 2026
Antwort von Ariston UK
Dear customer, thank you for your comment. We are aware a request is ongoing, and we have passed this onto our Customer Service Team to chase; however, we would like to investigate what you are reporting; please consider us available at customer.relations.uk@ariston.com.
Kindest regards,
Ariston UK Customer Relations Team
Combo boiler fitted now broke down for…
Combo boiler fitted now broke down for the sixth time, last repaired January 26. New fault seems same problem as repair that was carried out within six months of when boiler first fitted.
Suggested it might be water supply?? So everyone else is no doubt having the same problem!!
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear customer, thank you for your comment. We would like to investigate what you are reporting; please consider us available at customer.relations.uk@ariston.com.
Kindest regards,
Ariston UK Customer Relations Team
Terrible company with all the support…
Terrible company with all the support of a spider with one leg,Recently a 3 year old genus one was put to sleep as we couldn’t get a replacement Heat exchanger anywhere,Terrible customer service,They don’t do fixed price repairs like better brands and don’t care once the product is sold,As a professional heating/Gas engineer I would never promote this product
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear customer, thank you for your comment. We would like to investigate what you are reporting; please consider us available at customer.relations.uk@ariston.com.
Kindest regards,
Ariston UK Customer Relations Team
A COMPLETE SCAM!!
A COMPLETE SCAM!!! A NEXT-GENERATION BOILER THAT IS ONLY 3 YEARS OLD HAS LITERALLY EXPLODED DUE TO RUST SPREAD ALL OVER THE UNIT!!! THE PREVIOUS ONE LASTED 25 YEARS, AND THIS ONE IS DEAD AFTER JUST 3. DISGRACEFUL!!!!
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer,
We’re very sorry to hear about your experience. We understand how worrying and upsetting this situation must have been.
We would really like the opportunity to review what has happened with your unit. As Trustpilot does not share customer details with us directly, could you please contact us with your boiler’s serial number, installation date, and any service history so we can look into this properly?
📩 Please reach us at: customer.relations.uk@ariston.com
If your boiler is located outside the UK or Ireland, we will make sure your case is passed to the appropriate Ariston team in your region so it can be handled by the right specialists.
Kind regards,
Ariston UK Customer Relations Team
Brilliant service
19. März 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Aucun support immédiat - Parcours du combattant pour avoir une éventuelle réponse malgré l'urgence
Dysfonctionnement persistant de communication entre le chauffe-eau et l’application de pilotage : résultat, des clients en location via Airbnb et Booking se retrouvent avec des douches froides.
Aucun support opérationnel de la part de Ariston : impossible d’échanger par téléphone avec un technicien lors de notre appel, refus de transfert vers le service technique ou un interlocuteur commercial / relation client.
Seul recours : un parcours complexe pour créer un ticket d’incident écrit, avec une réponse sans engagement de délai; ou une réclamation par email au service client, également sans aucun délai garanti.
Aucune prise en compte de l’urgence. Pendant ce temps, les clients Airbnb et Booking peuvent continuer à profiter de douches… vivifiantes.
-----------------------------
Et en passant, je ne suis en France, pas aux UK ni en Irlande, afin d'apprécier la qualité de leur réponse ci-dessous.
Zéro support confirmé une seconde fois
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer,
Thank you for reaching out to us at Ariston UK.
We truly appreciate your contact and value your interest in our products.
Unfortunately, we can only provide information and support to customers located in the UK and Ireland.
This is because our products and services vary by region due to local regulations and requirements.
We understand that this might be inconvenient, but it's essential for us to ensure compliance and provide the best possible service tailored to each region.
To find information specific to your area, we recommend visiting our global website at ariston.com.
There, you will be able to locate your local office, which will have all the relevant information and support you need.
Once again, thank you for your understanding and for getting in touch with us.
We hope you find the information you need and look forward to assisting you in the future.
Best regards,
Ariston UK Customer Relations Team
Esperienza pessima con assistenza…
Esperienza pessima con assistenza ariston di.milano nlv sevice di.luigi di pace
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer,
Thank you for reaching out to us at Ariston UK.
We truly appreciate your contact and value your interest in our products.
Unfortunately, we can only provide information and support to customers located in the UK and Ireland.
This is because our products and services vary by region due to local regulations and requirements.
We understand that this might be inconvenient, but it's essential for us to ensure compliance and provide the best possible service tailored to each region.
To find information specific to your area, we recommend visiting our global website at ariston.com.
There, you will be able to locate your local office, which will have all the relevant information and support you need.
Once again, thank you for your understanding and for getting in touch with us.
We hope you find the information you need and look forward to assisting you in the future.
Best regards,
Ariston UK Customer Relations Team
Excellent service
Everyone was very kind and helpful. The man who installed my boiler was great at explaining everything and worked effectively and thoroughly.
12. Jänner 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
There are many settings I would like to…
There are many settings I would like to access that are only available to engineers, I would also like to see optimum start added to the control to optimise energy efficiency with varying weather conditions.
5. Dezember 2025
Antwort von Ariston UK
Dear customer, thank you for your feedback; we appreciate your suggestions, and will pass them on internally for our team to consider for future implementations.
Thank you again for taking the time to review our service.
Kindest regards,
Ariston UK Customer Relations Team
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