In France bought a heat pump boiler which costs 1800 euros. The electronic card failed after 9 months. Ariston refused to even replace the part as they say the installer didn't fit the required anti-c... Mehr ansehen
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Das sagen Bewerter
Customer after care is not good. We were missing parts and tried asking a question. They replied asking for serial number. I sent photos of it. I also sent pictures of products. Heard nothing, I had t... Mehr ansehen
Unternehmen hat geantwortet
Dealt with my enquiry/problem efficiently. It was hard to get over that it was not the thermostat, but the clock within the boiler, probably because despite my boiler not being old, new ones no longe... Mehr ansehen
Unternehmen hat geantwortet
Prompt & pleasant receptionist when made the call. Appointment arranged promptly with an engineer to visit & attend at a convenient time. Pleasant & knowledgeable engineer provided sincere servic... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Hersteller
- Heizkesselhersteller
- Anbieter von Heizkesseln
- Anbieter von Elektrogeräten
- Heizungsanlagenanbieter
- Kessel- und Heizungstechnik
Über Ariston UK
Vom Unternehmen geschrieben
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Kontaktinformationen
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, Vereinigtes Königreich
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3,5
Akzeptabel
1560 Bewertungen
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
In France bought a heat pump boiler…
In France bought a heat pump boiler which costs 1800 euros. The electronic card failed after 9 months. Ariston refused to even replace the part as they say the installer didn't fit the required anti-corrosion dielectric on the hot water outlet. Maybe he didn't but that is nothing to do with the card failure. The company is dishonest and these products are low quality junk. Most of the advertised functionality never worked anyway such as the timer for switching on. So I take a big hit and junk this new kit.
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer,
We’re very sorry to hear about your experience.
We would really like the opportunity to review what has happened with your unit. As Trustpilot does not share customer details with us directly, could you please contact us with your boiler’s serial number, installation date, and any service history so we can look into this properly?
📩 Please reach us at: customer.relations.uk@ariston.com
If your boiler is located outside the UK or Ireland, we will make sure your case is passed to the appropriate Ariston team in your region so it can be handled by the right specialists.
Kind regards,
Ariston UK Customer Relations Team
Customer after care is not good
Customer after care is not good. We were missing parts and tried asking a question. They replied asking for serial number. I sent photos of it. I also sent pictures of products. Heard nothing, I had to order these separately. Not really clear when buying the product. Wouldn’t recommend.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear customer, thank you for your feedback. We kindly ask you to share additional details about your case for us to investigate: please write us at customer.relations.uk@ariston.com. Kindest regards, Ariston UK Customer Relations Team
Hi excellent service. Your engine engineer is very friendly. I am really satisfied with his job.
Hi, your engineer he doesn’t really good job. He’s very friendly. I am really appreciate for his service hidden accident. Thanks for your service.
2. April 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Awful in every way!!!
Any excuse not to continue our warranty, boiler is only 4 years old, would never purchase again, awful boiler and awful company to deal with!!! Avoid!
2. März 2026
Antwort von Ariston UK
Dear customer, thank you for your feedback. Upon investigating, we must unfortunately reconfirm that the boiler you mentioned has never been serviced properly; lack of annual servicing has caused the failure and, in that case, it is not covered by manufacturer's warranty. Our Customer Service has already provided the necessary actions to be carried on by your side. Please see our Warranty Terms & Conditions at https://www.ariston.com/en-uk/ck-static/Ariston_UK_Warranty_Terms_2025.pdf - Kindest regards, Ariston UK Customer Relations Team
Good Service
Dealt with my enquiry/problem efficiently. It was hard to get over that it was not the thermostat, but the clock within the boiler, probably because despite my boiler not being old, new ones no longer have that system, so the person I dealt with was probably not aware of such a boiler. Despite that the problem was resolved with the help of their approved Heating Engineering firm. The person I spoke to was very helpful and pleasant.
8. Jänner 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Very nice engineer when he phoned and…
Very nice engineer when he phoned and let me know he was on his way, he was fixing a boiler that is in one of my rental properties so I was not there and the tenant has not contacted me ! So no need is good news.. well done..
2. März 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
5 (all day appointments)visits to fix a…
5 (all day appointments)visits to fix a problem that took 90 mins to repair, plus 1 day they didn't show up at all. We had to get through to management on the phone as this was getting ridiculous. All the while a 91 year old had a leaking boiler to deal with.
Whats their slogan, Ariston goes on and on and on..... they're not kidding
I'd never use them again
23. Jänner 2026
Antwort von Ariston UK
Dear customer, thank you for your feedback. We kindly ask you to share additional details about your case for us to investigate: please write us at customer.relations.uk@ariston.com. Kindest regards, Ariston UK Customer Relations Team
Knowledgeable polite young man
Knowledgeable polite young man. Even was happy to answer a question on his day off.
1. Februar 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Excellent monitoring and information…
Excellent monitoring and information service backed up by annual service of heating system of similar quality from Status Heating.
30. März 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Great customer service
18. März 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Contacted Ariston regarding an issue with a e combi 24 boiler
Contacted Ariston regarding an issue with a newly installed boiler. They were very good in coming back to me promptly and arranging for a service partner to contact me for an inspection. Many thanks to Roberto and Gabriela for their prompt response and efficient reporting of this issue.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Pinar
Pinar, was so very helpful and kind, she was competent and sorted my problem promptly. this company are getting customer care right.
I would reccommend Ariston
26. März 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Prompt & pleasant receptionist when…
Prompt & pleasant receptionist when made the call.
Appointment arranged promptly with an engineer to visit & attend at a convenient time.
Pleasant & knowledgeable engineer provided sincere service and explained what was the probable cause of the problem. The engineer carried with him adequate spare parts to replace the defective part.
The only deficiency was no follow up calls to see if the problem is resolved completely satisfactorily or partially resolved or persists. In my case part of the issue is not resolved.
Thanks
13. Februar 2026
Antwort von Ariston UK
Dear Dr. Erode Ganapathi, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Our Customer Service remains available for you to report any persistence of the issue; you can reach them at customer.service.uk@ariston.com or call +44 (0) 333 240 8777.
Kindest regards,
Ariston UK Customer Relations Team
Speedy efficient service
Speedy efficient service. Engineer was extremely knowledgeable identified the problem and fixed in one go.
5. März 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
A good product at a fair price.Exceeds…
A good product at a fair price.Exceeds my expectations
26. März 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Poor and insensitive Company.
Various hassles and unpleasant Customer Services on regular occasions is enough to explain everything. Finding ways to wash your hands from responsibilities and causing stress is beyond inhuman behaviour. Please read the emails and that will explain everything to you. Hope you will learn something.
9. Februar 2026
Antwort von Ariston UK
Dear Mr Patel,
We are sorry to hear how distressed and frustrated you feel about this situation. I understand that the length and complexity of the process has been extremely difficult for you, and I appreciate that this has caused significant stress.
We want to reassure you that Ariston has not sought to avoid responsibility at any stage. As outlined in the email history, we have continued to engage with both yourself and the service partner, reviewed the documentation provided, and confirmed that the service order could proceed once the required information was received.
Our actions have been guided by warranty terms and technical requirements, which are necessary to ensure the system can be assessed and supported correctly. These steps are not intended to cause delay or inconvenience, but to ensure the issue is addressed properly and fairly.
Nonetheless, we thank you for your comment and will keep striving to improve our service and our customers' satisfaction.
Kindest regards,
The Ariston UK Customer Relations Team
Had new boiler fitted
Had new boiler fitted. Engineer came out several times until it was finally fixed
10. Dezember 2025
Antwort von Ariston UK
Dear customer, thank you for contacting us. We have checked your case history and understand the engineer had to come out in three different occasions to fix this issue; however, kindly note that, during their first attendance, they noted "Unable to carry out works, system drained down for winter, water services to caravan isolated & disconnected". As soon as this was restored on the caravan side, they attended again and found boiler working as intended and no errors, hence they could not rectify; we understand they fixed the error on their third visit with a part replacement, due to the error properly showing and being able to troubleshoot.
Unfortunately, and especially for intermittent errors, it is possible to have multiple attendances before being able to properly identify and solve the issue.
Nonetheless, we thank you for your comment and will keep striving to improve our service and our customers' satisfaction.
We remain available for further comments at customer.relations.uk@ariston.com.
Kindest regards,
Ariston UK Customer Relations Team
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
They honoured the guarantee
They honoured the g/tee and sent a engineer out to
Fix a fault
25. März 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
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