Arkmat Bewertungen 

Ordered 2 packs of 6 stable mats and they delivered 2 days later so far they are great they are vary similar as laminate flooring they need room to move but they tell you all this in there ads

I highly recommend these ARK stable mats, so easy to lay and trim if necessary.
I'm 60 and need to be able to move for cleaning.
Great supplier, communication and delivery fast. Thankyou

Ordered via b&q 40mm artificial grass when it came it was folded up not rolled when we opened it up it was shocking quality it was like a green blanket nothing like on pictures had lots of back forth messages from August and still waiting for refund and it’s now October to top it all they charging us £50 to return it I would definitely not recommend this grass beware you will be charged 50 pound for nothing. I do think b&q should take a look at who they are selling for and if u order on b&q account you should be able to take it back to your nearest shop . to be honest I only give 1 as it’s the lowest

I bought arkmats approximately 5 years ago, for my 2 stables. They have stretched beyond belief and have holes appearing. This started within a few months of fitting. I assumed at the time, these would be long lasting, but clearly not. I'm left with the option of buying totally new stable mats, which is not possible, as I cannot afford to do so. I would not recommend these.

Ordered some artificial grass on the 29th of June for my mum‘s garden I was told it would be delivered on the 2nd of July second of July arrived no grass was then told it would be the 5th of July fifth of July arrived still no grass today is the 6th of July and I have had a full refund This company is a joke please avoid avoid avoid

Ordered, arrived super quick - BUT OMG - ARK Stable bubble mats are no longer made as they used to be or this company are using a poor, inferior provider. I can’t even begin to tell you the obtsructive, rude & difficult experience I had with this company.
I fitted as per their instructions. It does say in their site they expand. Which suggest contraction too. But in no way did they say they stretch several times over!
The hours, the work removing the finishing batons to re-cut & do it all again. The thickness of the mats they advise for size of pony or horse is way out.
But the worst was the service & communication I received as a result of my constructive feedback in experience was so very not welcome or well received at all.
I eventually got them to accept return of the unopened ones, plus the rejected, not fit for purpose ones too. They then failed to have them collected asap (their demand I do so!) in repeated failure to communicate, making fulfilling their request impossible.
Never, ever again will I use this company. The customer service is offensively shocking. £1600+ purchase for a whole lot of grief. How do these behaviours support good business ongoing? I would blow a fuse if I had a business ran like this by bad attitudes of staff. Detrimental to what could be a perfectly good business. They’re destroying it.
Found a new supplier. Guess what - many customers from ARK like me! Composition quality is key & go to a company who keep horses themselves. They know what they’re doing!

Not sure what I can say about this company, between them,Evri and BandQ, they lost my grass package, I kept looking on Evri tracking and it said they have received package, but that's as far as it got, i made several emails to all involved, but not one had a clue what was going on, Ark rubber said it was there last one and there was no more in stock, and just said we give you refund, but it seems other people have had the same issue, which makes you wonder what is really going on, so do not use this company at all cost.

Really should’ve read the reviews first! Delivery was estimated 16-17th May, tracking hasn’t updated since 14th May when “they are waiting to receive my parcel”. Nothing come delivery date so I emailed and was advised there was a delay with the courier but couldn’t give me more info as the courier hadn’t given them a new estimated delivery date. Contacted the courier today who advised they hadn’t even received the actual order and were still waiting for it! Emailed requesting for it to be resent express, no reply, emailed after reading these reviews asking for a refund so I could purchase elsewhere, still no response.

It is so rare for me to ever do a trust pilot review but the lack of communication and customer service is shocking!

Ordered some artificial grass via B&Q which came from this company.
Firstly delivery communication was poor then the product arrived in a bundle (4m x 5m was ordered) and as a result had creases in.
When laid out there was/is many folds which the company stared would flatten out. It’s been many weeks now and the appearance is poor at best.
The company now states that as it’s been laid there will be no recompense, reduced costs, replacement etc. It now appears that many customers have had the same issue.
Avoid both the company and its products.

Back in June 2022 I bought a new lightweight flooring called EVA by Arkmat. So after nearly two years how has it done? It moves with heat and can’t take pressure from a light horse. 24mm mat is now half the thickness and wasn’t what I had expected. I have another light weight mat I bought over 30 years ago and still as good as the day bought. The EVA mat is still squashing down and does not stay flat. It’s so thin and flexible now, I will have to replace with a new mat. Two stars are for the Company and not the product. The product is unfit for use, in my opinion.

I ordered 2 mats & then read the reviews. I very nearly cancelled the order due to the poor feedback. I'm glad I didn't because they arrived within 4 days. Excellent service and for the price very good quality. I wouldn't hesitate to order again and very happy with the process

Was only able to supply part of the order, Now I am left with half a ramp mat and told I need to return at my cost.
Worst customer service i have seen for a long while

Ordered 4x34mm Eva mats last Wednesday 17th January and they arrived today 26th and are in my shed here in Co. Down N.Ireland haven’t had a chance to open them or fit them yet but have to say everything looks ok and I am happy with the service.

I ordered 2 rubber stable mats from this company and paid £140. I waited over a week but finally got word my mats were on their way. I waited in over 2 hours mats did not arrive. I contacted the courier company and Ark but did not get a reply. The following day the courier sent a further message saying to expect the mats that day. Again my mats did not arrive despite waiting in. The following day I rang Ark who reassured me my mats would arrive that day and confirmed this by email. Still my mats did not arrive. I rang Ark again today who did not reply to my email about a full refund. They have promised to refund me by close of day today but were extremely nonchalant about the non delivery of my mats that I have had to order elsewhere now at additional cost. I had to ask for a process by which to escalate my complaint as they seem to think saying sorry will suffice. I really wish I had looked at trust pilot before ordering the mats as it is very clear this company have a significant courier issue and the only people suffering are the customers. Shocking company with very poor customer service. Look elsewhere for your product. I have had to pay extra but have gone with a company with good reviews.

Good company who I would use again. Mats I've bought previously have lasted well and are well made. This time I ordered 4 mats but only 3 arrived. Arkmat were really helpful and chased it up with the courier - it was obvious 1 mat had been lost and they got a replacement sent out to me straight away. Recommended.

My life just got harder! Have to lift mats every morning to swill urine pooling beneath mats. I don't use any less bedding. Never experienced this before with old rubber mats or with no mats. Great to sweep and move and probably better for horses joints but hard work. For these issues I regret buying

UPDATED REVIEW 14/11/23: In my first review I described this company as liars and scammers. They definitely told me several things that are untrue, I just don't know if it's deliberate or they are very badly disorganised. I will describe what happened and let the reader be the judge.

Ordered an item on 31st October. Notified on 1st November that the item had been dispatched and was given a tracking number. 4th November item still hasn't been scanned in by the courier. Contacted Ark for an update. 6th November response from Ark confirming that the order hasn't been dispatched. I asked if I could collect since in the intervening time I had realised they were less than 10 miles away from me. Ark told me I could collect but not for two days. Then they told me the order had been lost by the courier. This is when the alarm bells started ringing. They had taken my money, lied about the order being dispatched, lied about the courier losing it, then told me they didn't have the item to collect. I asked to cancel the order and thanks to intervention by Amazon a refund was issued the following day. 9th November the order was delivered by Evri. Tracking shows it was handed to the courier on 6th November - after I cancelled the order and after they told me the courier had lost it. Contacted Ark to notify them and offer to pay for the mat. 10th November another courier, DX, came to my home and said they'd been sent to collect a parcel. I had not been told they were coming and knew nothing about it so I assumed it was a mistake. 13th November I got a call from DX asking why I had refused the collection. It was then that we established it was Ark who sent the courier. 14th November call from Ark to take payment for the order. Informed me that Ark had no record of the courier being sent to collect.

Reading the other reviews it is clear I am not the only one to experience this complete confusion and misinformation. It seems like the company suffer from quite a high proportion of mix-ups and when it goes wrong you really cannot trust what they are telling you.

Terrible experience. Bought matting on eBay, was told product was delayed and asked whether I was happy to wait. I was indeed happy to wait. When I chased again, they said it was still delayed and again I said I can wait. When I chased AGAIN, they said that it was now out of the eBay protection window and they were not going to provide me with the product or a refund. Absolutely livid. I bought from them because I wanted to support a UK company and I waited in good faith for the product. Do not use.

I've placed two orders with arkmat and both times recieved wrong product. First order was through ebay for single mat which should have been 12mm but recieved 10mm; for that order they offered a reasonable partial refund which I accepted.

My latest order however was through their website and was for fitting out a full gym room at a total cost of £322. I recieved 14mm tiles instead of 17mm, two of which were damaged. Arkmat claim the 17mm are now out of stock so they cannot do a swap, but the tiles are still for sale on their website so that's obviously a lie. They offered a £10 partial refund for me to keep the 14mm tiles which is taking the mick. I do not think the 14mm will be suitable so only way I'd keep them is with a heavy discount as I'll likely need to reorder and told arkmat this but they said no, they'll need to collect and issue full refund. They want to collect the lot in one go which is understandable but to do this it will have to be at the weekend, which they won't do. Other option is for them to collect from my workplace which will require multiple pickups as I can't bring the entire lot into work! Whatever I suggest, they say no. They've messed up my order, caused major inconvenience and they want me to go out of my way for them to sort it out. And at the end of it all I won't even have the flooring I ordered!

Ordered mats late Tuesday evening, phoned Wednesday, polite person on the other end said 5 - 6 working days, as it said on the website. They have arrived on Friday lunchtime. 2 working days! Brilliant! 😁