I purchased a 60x40 piece to go in my dining room. It looks great…the colors are perfect and I love the varying textures throughout the piece, it adds depth that I was not expecting. The shipping pr... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I had never heard of this company but for some reason I trusted the transaction. There were so many art pieces that you could order an exact replica..so I did! I had communication with the artist an... Mehr ansehen
I am amazed at how beautiful my picture is. The colours, the frame, all the details, I love everything about it.I purchased a large size and was concerned about shipping , damage and honestly I have n... Mehr ansehen
These paintings are a direct rip off from the brilliant British artist Sam Toft, therefore taking revenue away from her. There are subtle changes in the inferior artwork which presumably gets around c... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our original paintings are 100% hand-painted by professional and remarkable painters using Professional oil/acrylic paints and High-quality linen canvas. We are focused on staying on creativity and The latest Interior design trends, So that we can offer creative solutions and customization to complement your design intent and budget needs.
Kontaktinformationen
5 Chung Ching Street,Sai Ying Pun & Sheung Wan, Hong Kong, 999077, HongKong, Hongkong
- +12132845274
- info@artisbetter.com
- artisbetter.com
4,1
Gut
65 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
What is going on with your company
What is going on with your company - this is not what I ordered - I get a painted canvas rolled up on a box - I paid $409+ and I have to get it on a wood frame to hang which will cost me another $200 - I am so disappointed - I had to wait 2 months for this thing and now a longer wait to get it on something I can hang
20. Februar 2025
Antwort von Artisbetter
Thank you for contacting and sharing your concerns.
I apologize for any confusion. When you place an order, you purchase a canvas, not a framed painting, so you need to find a place to frame it yourself after it arrives. I think you must have read it wrong.
The artwork itself is not framed because framing is an optional service, and many clients prefer to arrange it locally based on personal preferences and space.
This painting is stunning!
14. Februar 2025
Great Experience!
Everything was very smooth with ArtIsBetter. We are very happy with our product and feel like it was a very personalized experience! Very pleased! Will order again!
12. Februar 2025
Avoid This Company – Dishonest and Refuses Refunds
I ordered a custom painting from ArtIsBetter.com, and what I received was defective—it had a clear flaw that was present before shipping. The company’s own pre-shipment photos confirmed this defect, yet they repeatedly tried to shift blame and avoid taking responsibility.
After weeks of back-and-forth emails, they continued to delay my refund despite their own written confirmation that I was entitled to one. They first tried to push a replacement painting, then suggested I pay to keep the defective one, and even demanded that I damage the painting before they would issue a refund—a ridiculous and unethical request.
I provided all required proof, including photos showing the defect. Despite their claims of "handling it," I still have not received my refund. This company is engaging in deceptive business practices and is not to be trusted.
If you are considering purchasing from ArtIsBetter.com, save yourself the frustration and avoid them at all costs. They do not honor their policies and will do everything they can to withhold your money. I am now pursuing a chargeback with my bank due to their dishonesty.
Buyer beware! If you value your money and time, do not order from this company.
4. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Artisbetter
We are truly sorry to hear that you are not satisfied with your experience. At ArtIsBetter, we always strive to solve any problem in a fair and professional manner.
Your order is a customized handmade painting, and we work closely with you throughout the entire process, including providing pre shipment photos for your approval. When you provide feedback on a certain issue, we will immediately provide a solution, including free replacement. Regarding the defect you mentioned, due to the logistics situation, the frame was damaged, which we cannot control. We have already claimed compensation from the logistics and informed them that if it is not necessary, we will provide a full refund. I didn't ask you to pay to keep this painting, I just asked if you need other paintings. If you don't need them, we will refund you in full. There must have been some misunderstanding. I'm very sorry.
I have refunded you, and you have also received our refund. You just didn't notice the refund.
If you would like to further discuss this matter, please feel free to contact us directly and we will do our best to find a solution that is suitable for both parties.
We appreciate your feedback and will use it to improve our services.
Buyer Beware!
Beware. I got hit with a $100 import fee upon delivery. I was not aware these were being shipped from China as I saw a US address for this business. The frame arrived with one crack at the top which I am not going to attempt to deal with, I can live with it. I would not do business here again unfortunately.
22. Jänner 2025
Antwort von Artisbetter
Thank you for reaching out and sharing your feedback. I sincerely apologize for the unexpected import fee and any inconvenience caused by the crack in the frame. The import fee was a result of temporary policy changes in the U.S., and I understand how frustrating it can be.
Please note that I’ve already covered the import fee for you and refunded the difference to help offset the cost. I truly regret that this situation led to a less than ideal experience for you.
If there’s anything else I can do to help or if you have any further concerns, please don’t hesitate to reach out. I truly appreciate your understanding, and I’m sorry again for the inconvenience.
We still have Not received our order
We still have Not received our order . Very hard to contact you and find out what the hold up is !!!!
20. Jänner 2025
Antwort von Artisbetter
Hi Melanie
I'm sorry for any setbacks this may have caused. I did send multiple emails regarding updates to your order, but it seems that they may have ended up in your spam folder. I'm glad you saw our email later and allowed us to ship. You are also satisfied with receiving the goods, thank you for your support.
Your email inbox is full
Your email inbox is full. My email bounced back. I placed an order yesterday and emailed with a question. I received a response very quickly and we determined I needed to change my order. I woke up this morning to request the change to my order and my message was bounced back with a Chinese message when translated said that their inbox is full. So now my order is incorrect and I’m worried I won’t get back in touch in time.
20. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Artisbetter
Hi
Thank you for contacting us! I sincerely apologize for the issue with our email inbox - it was unexpected, and I understand your concerns. At that time, I had promptly cleared my emails and resolved your problem.
I appreciate your patience and wish you a happy life.
More beautiful in person
More beautiful in person. Exactly what I wanted. Good customer service. Will order again from this company.
2. Jänner 2025
"Exceptional Art with Outstanding Customer Care"
The painter produces outstanding artwork and ensures excellent communication to guarantee customer satisfaction.
29. Dezember 2024
Everything I hoped for
We love our painting .The paintings at this gallery is beautiful. The painter worked well with us , regarding change of address . Thank you so much .
22. Dezember 2024
This painting was everything we could…
This painting was everything we could have hoped for. Wonderful work and excellent care for delivery
16. Dezember 2024
Godo quality, but not good logistics
The painting's quality is good, and the colors are beautiful. However, I was disappointed with the logistics - it took too long to receive the goods. I hope this can be improved.
13. November 2024
Antwort von Artisbetter
Hi
Thank you for your kind words about the painting! I’m really glad you’re happy with the quality and colors. I truly appreciate your patience with the shipping delay, and I understand how frustrating that can be.
Moving forward, I will make sure to follow up more closely with the shipping carrier to help speed up the process. Your feedback is very valuable, and I’ll do my best to improve this.
Thanks again for your support!
Just received the most beautiful piece…
Just received the most beautiful piece of art! Thank you so much! Will definitely be ordering more from you!
26. November 2024
Very willing to work with you
First piece of art that was commissioned and it is beautiful thank you Diane
18. November 2024
Awesome Artist!
The number 1 desire of the artist was to produce a piece that I loved 100%! Kari went above and beyond to ensure I was satisfied! I WILL be a return customer!
15. Oktober 2024
Excellence is in the Details!
The artist who makes the art we selected from Artisbetter personally reached out to us with photos of our piece to ensure we are happy with the final product. This was above and beyond! We are looking forward to displaying the piece in our home!
2. Juli 2024
From the moment I ordered the art piece…
From the moment I ordered the art piece to the moment I received it, I felt that the artist went above and beyond to meet my wishes. In the end my expectations were surpassed! Thank you!
13. Mai 2024
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