Assurance Wireless Bewertungen 438

have had assurance for years. the free smartphone they give you is loaded and bloated with spywear. i suffered through that for a year or two until i was given an old phone of my sons. We got it switched over. Then a month ago i started receiving texts that my phone will no longer be supported and to upgrade. They needed to give more notice. My phone was 3G only. they were shutting down the 3G and are making users get 4GLTE and above. Phones like that are expensive. being disabled and living on SSDI, i cant come up with an extra $150 in a months time. I did find a phone on Ebay for half the cost they sell them in their online store. But i still had to borrow some of the money to pay for it. because i NEED my phone to contact my doctors and family and its connected to my emergency call button. Other than that, i dont have issues with the service . and the networks gone down only twice since ive had service. i dont ever call when i have an issue. i just email/chat them with my online account. less hassle since i can understand them better that way.

The company disconnected my phone without contacting me. Said that they sent out mail and email saying that the service would be discontinued which is a lie. I never got one. Could hardly understand the rep that I talk to. The service was terrible anyway thanks for nothing assurance.

Pretty much a scam site. You purchase something from them and you have a 50/50 of getting what you ordered. It's pretty much impossible to return a product. (And there is zero chance that you can actually talk with a human being there.)
Basically, make sure you use a payment method that will allow you to do a charge-back. You'll likely need it.

Worst phone in my life. Phone would not come off safe mode. Everyone very rude. Noone helped me had this crap for a year. Finally switch to talk wireless, they gaVe me a great phone. Everyone seems nice. Wish I switched a tear ago

After 2 days waiting for activation, 3 days later assurance cut my phone totally off NO TEXT NO TALK no data. System says I need to pay for service because I was not qualified anymore. And of course I am. Definitely a JOKE stay away. go with SafeLink

I wouldn't give it one star but had to just to write this review 😭. HORRIBLE!!!!!!!!

i am so disabled cannot function 80 and cannot get a phone the worst service ever give a phone take it away YeS MAGA IS HELPING US HE WANTS The DISABLED UTHANIZED

Their system was hacked and my account was hacked along with several other people's accounts through their system.I waoke up and my phone was not working and was told my phone had been hacked.my phone is still off and they acted like it was my fault their system got hacked.The customer service has been horrible since they moved to the Philippines.

These people are terrible and a total waste of ur time and they are very stupid and will run u in circles a million times for a sim card that doesn't even work and they will tell you all kinds of lies and have u doing all kinds of unnecessary running to try to get ur phone right for there sim card when the sim card won't work for any phone u have to buy 1 of there bs phones off line very terrible company save urself from the headache lies

This was the worst experience dealing with a cell phone company in my entire life. The phone would cut off and customer service was somewhere overseas. I could just barely understand what the person was saying and oh, how they lied repeatedly about fixing the phone on their end et cetera. I am glad they are no longer in use!

I've tried Assurance wireless twice now. Both times were a nightmare. The first time they lied about everything. They told me, and I recorded the call, that for $10 a month they would give me totally unlimited internet. I took the deal only to have $80 taken from mt debit card and I only got an additional 5 GB of data a month. The second time they continuously downloaded apps from Google play to my phone. It had to be them because I keep the play store set to download apps via wi fi ONLY! They do this to customers to use up their monthly data in a hurry in hopes they'll whip out that debit card and pay for more data. These people are rotten to the core.

Very incompetent company. None of their techs know what they are doing. Been without my phone number since 02/15/26. Couldn't call out and call went directly to voicemail. I have called 12 times, every time they say that it will be fixed. Going for the 13th time tomorrow but FCC, BBB or now involved. This company should not be on the lifeline for government. Don't use this company. They need shut down.

Assurance did a switch and bait on me they advertise a free government I phone and then send u a typical cheap phone. I just opened my package and saw it was not the phone they advertised I'm sending it back the box is still sealed and unopened this is the second time I was tricked I'm not falling for your unethical business practice. Is this how you have to get new business by tricking people I would never recommend any one too your company I would rather use two cans and string before I used your company every again and I will freely share what a lousy company that you are. Shame on you and your company tricking and misrepresenting your phone's

Straight up lied to me. I have not been able to receive calls, nor make calls all day

First, they charged me $3.62 for $1 worth of extra data. When I asked them why, they said the rest was "tax". 262% tax??? I told them that was a big fat lie, then they started blowing up my phone with texts every few seconds. I actually had to block the "Customer Care" number to get the harassment to stop. Then my data stopped working. When I called to ask them why, they said I had used it up with calls to 911 and 988. Even if that weren't another big fat lie, calls have nothing to do with data. They're not even GOOD liars! So, I found a new company. I haven't gotten my new SIM card yet, but they've already deactivated their service. This company is TOTALLY SLEAZY. Run the other way!

I have wasted more time trying to deal with you. You keep me on the phone just to tell me you don’t have any free phones. So, I get transferred to someone trying to sell me a phone. Unacceptable. GO OUT OF BUSINESS!!

I live in NW Florida and have no problem with my Assurance Wireless service. I am currently using an iPhone 12 I bought online. I did get a free Android phone in the beginning and it worked fine for two years and then died.

Every time I have contacted customer service they have been pretty quick to respond and gave clear, concise instructions. I am happy with my service!

The agents are not fluent in English. Customers service sucks !!!!! They took $10 dollars from my card said I’m unlimited then all of a sudden my number has been switched with a different company and they can give me my $10 back because they don’t have my account but the year ain’t up. Refund meee !!!!! They keep you on hold until you hang up on purpose. Why would the gov hook us up with scammers for free information just spreading ! HATE THEM!

I been using assurance wireless for a year . All of a sudden they sent me a text saying my lifeline is no longer eligible . So I call them on the phone .They flat out lied and said my lifeline benefit was transferred over on the 10th. That is impossible they would’ve cut my service off my phone was on before I received that message.They told me I could reapply online . I asked them why online since I’m already on the phone and all they have to do is reactivate my sim card .They told me I could not reapply over the phone and I had to go on the site . Funny enough I tried to apply and it said my phone wasn’t compatible for a SIM card .how if the SIM card I have still works because I’m still receiving messages from them . So the only choice I had was to buy a phone from them and why would I do that if I have an unlocked iPhone it doesn’t make sense . This was clearly a money grab from them . I quickly called another lifeline service and got my service back on no cost .