Asturias Bathrooms Bewertungen 

Easy and smooth transaction

1)Order placed 7th of March, total over £1000, checked over the phone that all items in the stock and will be delivered within 3-7 working days. Email reciaved whith an order number and status pending, no item names/prices, mentioned.
2)8th of March , email with purchased item names/prices requested over the phone and by email.
3)9th of March item 1arrived, 2-6 not, another phone call/email, no explanation why delivery was divided without any notice.
4)14th/15th of March, another phone calls/emails with request of item names/prices, it was confirmed over the phone that items will be delivered 16th or by 17th of March, the email was reciaved the same as 7th of March without names/prices.
5)17th of March, another phone calls and emails, finaly invoice received( indicated on invoice Shipping Multiple Order Est. 3 -7 Days) but delivery could be despatched only 20th of March and delivered 21 or 22.
6) My parthner called few minutes later and checked, if it is possible to order the same products and if they are available in the stock, answer was YES, and estimated delivery 3-7 working days. The question, why the same products ordered 7th of March still not delivered created huge confuse for phone operator...
To conclude:
1. Comunication over email is dreadfull, invoice reciaved by email 10 days after purchase transaction.
2. Comunication over the phone (points mentioned above 1,4,6) could not be trusted, and information provided in my oppinion false.
3. Delivery not 3-7 working days, but hopefully 2 weeks. (still waiting)

Would you like to repeat my expirience?

The bathroom cabinet we ordered was delivered very quickly and packaged well. It was no fault of Asturias Bathrooms but we had to return the item. The reason I've given 4 stars rather that 5 is because Asturias have a strict 7 days return policy. When you're in the middle of a house renovation this is not long enough. By the time we opened the package and realized we had to return it, the 7 days had long passed. The customer service team didn't reply to my email and we had to chase with calls. The customer service team (Julie in particular) were very helpful however when we spoke to them. They did allow us to return the cabinet, with a 20% penalty, however this was better than nothing. Julie was also very helpful trying to help us find the cabinet that we did need.

Great products at keen prices. Speedy delivery.

I ordered a larger item and paid online - all fine. I received an email the next day saying the item was discontinued so I requested a refund. I have yet to receive any response, confirmation or indeed the refund for the item despite repeated requests. I am still chasing. Interestingly, the item that is now discontinued and unavailable is still on the website for sale.....

Thank you, product as advertised, well made, well packaged, quick postage.

Ordered, delivered within a couple of days, exactly as described - brill

Very happy With service and range of products. Would but again

Good price, rapid dispatch, quick delivery. good communication, well packed.

Ordered Sunday afternoon and arrived Tuesday morning, standard delivery.

Item received quickly as expected

Fast & efficient. Perfect!

Quality product, good price and an excellent delivery service.

Could not fault the company so that is all that is needed to say

Fast delivery, Item as ordered and undamaged

Love the product. Perfect fort he cloakroom we bought it for.

Good price, timely delivery, helpful service - all as wanted, thanks.

The item I purchased was dispatched very quickly and was packaged very securely.

They sold me an item advertised on line, took my money but when l chased delivery 9 days later they said they could not supply it because it was discontinued by the supplier. They dealt with the query promptly and said they would refund my money.

Excellent price and delivered quickly