AUUNIQUE LTD 

Ordered a custom hidden tv cabinet and after prompt initial communications around size amendments both Liam and Amy became unresponsive for weeks at a time. I cancelled my order after lack of response and realising my experience exactly reflected many of the negative reviews here. After requesting a a full refund 3 months after the initial order I still didn’t receive my money back and had to claim it back through my bank. Based on my experience and the reviews of many others I think this is a scam business so would recommend staying well clear.

What can I say my second time buying from Liam and the team and wow they never fail to impress me the workmanship is second to none.
Any emails are answered promptly you are kept informed. Thank you so much and I will be ordering again shortly I wouldn’t use anyone else. Thank you very much

I have been waiting for 7 weeks for my radiator covers and was told delivery was scheduled for 8th December. Didn’t happen and now nobody at the company is responding to my emails. No phone number available. I have read on a couple of sights that other folk have had similar issues. Is this a scam.. ANY help gratefully received

I only wish I had read the reviews before I purchased a radiator cover made to size. This company shouldn't be trading.
The radiator cover took months to arrive and every time I contacted Amy she always blamed the delivery company.
When it finally turned up it was so badly made We couldn't use it..!!
I sent photos of the poor quality work and asked for a refund. Amy agreed it was substandard and said that they would arrange collection and a full refund. Since then nothing and no replies to my emails.
Steer clear and don't waste your time with this company.
I am in the process of starting a claim with the credit card company to get our money back...!!
Like others on here are saying it's a scam.

The company is unfortunately completely unreliable. My first order went smoothly, but since Amy left the company, emails have largely gone unanswered. I understand that small businesses can be busy and face challenges, but completely ignoring a customer — especially a returning one — is unacceptable.

The last update I received was at the beginning of December, confirming delivery on the 4th. I then received a follow-up email saying the order was still in the van and that I would be updated. I have received no response since.

I have never previously left a review on this site, but I feel it is important to share my experience. Thankfully, I had not paid for my most recent order, but the lack of communication has been extremely frustrating. In 2026, there is really no excuse for having no customer service at all.

On a positive note, the covers from my first (issue-free) order are lovely and look great. I was simply trying to purchase a matching cover panel. In the end, I had to source an alternative elsewhere.

My builder was scheduled to return to complete snagging work, so I was relying on the promised delivery date of 4th December, which sadly did not happen. I had also hoped to order covers for the bedrooms, but the complete lack of replies and poor customer service has put me off.

It’s a real shame, as the designs themselves are beautiful.

Luxury designs, premium build quality, and outstanding customer service. AUUNIQUE kept me informed throughout the process and delivered exactly what was promised. I couldn’t be happier with the result.

Beautiful designs with a luxury feel. The free design support was extremely helpful, especially with measurements. The team made the entire process easy and enjoyable. Very impressed with the overall quality.

Fantastic experience overall. The online customisation process was simple, and the team double-checked all measurements before production. Delivery was smooth, well-packaged, and stress-free. The final piece looks elegant and fits perfectly in my space.

Very happy with my purchase ☺️
I have ordered 5 radiator covers from this company and they have exceeded my expectations. They are very well made, reasonably priced, well packaged and arrived quickly.
No problems at all.

SCAM - the furniture was never delivered. Same journey as many other 1 star reviews: the company keeps delaying delivery date and eventually just becomes unresponsive. Now going through the painful process of disputing the transaction with the bank, claims court etc. Also, I have become suspicious of the positive reviews, as when I checked a few days ago the company had slipped to the yellow rating, and when I pointed out the large amount of 1 star reviews to them (before they became unresponsive), suddenly the score improved again....

Beautiful furniture and genuinely top-quality work. AUUNIQUE paid attention to every detail — from wood choice to finishing touches. Their design team is extremely helpful and their customer service is excellent. Couldn’t be happier with my purchase.

I had a bespoke unit made and it exceeded very expectation. The communication was clear, the updates were consistent, and the craftmanship is on another level. It feels like something you'd only find in high-end designer showrooms.

Notice the large number of 1 star reviews for this company; now notice that many of them are recent and most mention the same things - incorrectly delivered furniture, lack of communication, offers of refunds and returns that never manifest, etc.

All of these are true. We ordered a custom TV unit and a radiator cover from Auunique and gave them clear measurements, all of which were agreed, but then ignored. The TV unit when it arrived was several centimeters too small and the radiator cover was so grossly missized that it feels like whoever made it was not given our measurements at all.

When we contacted the company, we were offered a refund if we arranged to send both items back to their warehouse. We did so, and the refund was supposedly processed a month ago according to the correspondence we've gotten from Amy, Auunique's customer service rep, but we do not see anything on our credit card, which processes other refunds in a matter of hours. Despite multiple emails, all Amy says is that the refund has been sent. Well...where is it??? We are out about 600 pounds for the two faulty units, and an additional 250 pounds which we had to spent to send the units back. While we may be able to file a credit card claim to recover the 600 pounds, the 250 pounds is likely lost unless we take further action.

Auunique looks good on social media and clearly knows how to market themselves. But don't be fooled. It's all show, and this company's expertise does not appear to be in making furniture - it appears to be in cheating prospective customers.

Delivery and communication was excellent. I’ve had 4 radiator covers so far and the quality is superb. Will definitely use them again

Amazing service
Designed and made to match the size of my radiator

Even provided info on how to fit correctly. Highly recommend

Beautiful designs too

Ordered a made to measure radiator cabinet and wasn’t disappointed. Very good quality and relatively short wait. Would use again and recommend.

I reached out to AU Unique after receiving an initial positive reply from Liam confirming that my custom design was possible. Since then, I have tried calling multiple times, left voicemails, and sent several emails over the course of more than a week.

Unfortunately, I haven’t received a single follow-up response.

I was ready to place an order and only needed a brief phone call to clarify a few technical details about the motorised system. Despite repeated attempts, I haven’t been contacted back, which has been extremely disappointing and unprofessional.

Based on my experience — and after now reading similar reviews from other customers who faced the same issue — I’m unable to recommend this business. Reliable communication is the minimum expectation when you’re considering a custom-made, high-value item.

I wanted a nice radiator cover with mirrors . I did my search online.i come a cross Auunique LTD. I contacted them on .29/9/25. and i received a reply in no time .I was happy with what they offered. Which was someone would come and do the measurements. Now that I received my radiator covers .on the 17/10/25 .I am so please .I got lots compliments .I would definitely recommend anyone who is interested.

I absolutely adore the radiator cover /tv unit we have purchased. Worth every single penny and I will 100% order again.

Reading the previous reviews I’d like to add a balance to them.
Yes, my order did take a little longer than the 2-4 weeks quoted at the time of placing my order. However, I did chase for an update and always got a swift response. When I highlighted I needed my furniture by a specific date, they did their utmost to ensure it was delivered by then. My order was delivered within 6 weeks.
I’m over the moon with how the furniture looks, high quality, robust and worth every penny.
I did have a slight issue with one of my mirrors but Liam and team once again were swift to respond and rectify.

Overall, a very happy customer and will without a doubt be ordering from AU-Unique again

AVOID THIS COMPANY!

Placed an order on 9/10
Said delivery would be 30/10 to never receive anything
Another delivery date set 12/11 - delivery between 9am - 10am
It’s not past 3pm with no delivery and only emails to say that the radiator cover is definitely in the van and messages have been sent to the delivery driver but they’ve been having problems with then recently

I have offered to come collect but they haven’t sent me an address to collect from & said I can only collect if the cover gets back to them!, found out from review that they are registered under 3 company names unique designed by Liam, au-unique and rulia ltd!

Still no response or solution!