I ordered two pairs of jeans in the same size, however they both fit my body completely different, with one being too big and long (the ‘cream’ pair) and one that fit just right (the light blue). Addi... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Size guide does not make any sense. Ordered 24” size, which was way too small. One size up to a 26” waist ended up being about 5” bigger, so now I have to pay extra to get them altered, as returns are... Mehr ansehen
Unternehmen hat geantwortet
I really enjoyed buying from Motel Rocks. They made everything easy and stress-free. One thing I do wish they offered is the option to pay with Afterpay. The actual clothing was incredibly good qualit... Mehr ansehen
Unternehmen hat geantwortet
The Jeans we purchased do not look the same colour in person as it does on the website. We are in Australia and it will cost $60 to return fur refund (with no guarantee it would even arrive/get delive... Mehr ansehen
Unternehmen hat geantwortet
2,6
Mangelhaft
178 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Sizing is terrible
Size guide does not make any sense. Ordered 24” size, which was way too small. One size up to a 26” waist ended up being about 5” bigger, so now I have to pay extra to get them altered, as returns are incredibly expensive.
1. Juni 2026
Antwort von Motelrocks
Hello, I am sorry to hear that you have experienced an issue with the sizing of your jeans and this feedback will be passed on to the relevant team - please make sure to reach out to the customer service team so that they can help you out. I apologise for the inconvenience caused.
Motel x
Antwort von Motelrocks
Hi Zara, thank you for leaving a review. I am so pleased to hear that you love your jeans and hope to see you shopping with us again!
Motel x
Less then 1 star - 0 if I could
Less then 1 star, would give zero if i could. Was needing the outfit i ordered for an event and now had nothing to wear due to lack of communication I have run out of time to source another outfit as I assumed my one from you was on the way. I had to contact the postal service and you for support wasting my time on hold and writing emails all to just get a refund. I also paid express shipping to get it in time and then it just never came. I was also never given the option to reorder any items from my order told that some where out of stock however I may have been interested in store credit or purchasing another outfit however this was not even offered to me, Really poor and I will not be ordering again, this has never happened with other online shopping brands super disappointed.
26. Mai 2026
Antwort von Motelrocks
Hi Ella, I am very sorry to hear that your order was declared lost in transit - please be aware that our customer service team are not notified of delays with individual parcels and you will need to reach out if you are experiencing any issues. I can see that our team have issued you with a full refund as a replacement was not available. I apologise for the inconvenience caused.
Motel x
Not as advertised
2. Juni 2026
Antwort von Motelrocks
Hello, I am very sorry to hear that you have not been happy with your item - please make sure to reach out to the customer service team so that they can take a look into this for you. I apologise for any inconvenience caused.
Motel x
Antwort von Motelrocks
Hi Bridie, I am sorry to hear that you have not been happy with the returns service - we have recently updated our policy and we are now pleased to let you know that we are able to offer cheaper and faster returns for new orders. I apologise for the inconvenience previously caused.
Motel x
Jeans are an excellent fit
Jeans are an excellent fit, true to size and great quality. Very happy with the whole shopping experience
1. Juni 2026
Antwort von Motelrocks
Hi Courtenay, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping again soon!
Motel x
Antwort von Motelrocks
Hi Anne, I am very sorry to hear that you have not been happy with your recent purchase and your feedback will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Perfect shopping experience!
Shipping was fast, my jacket arrived in about a week. The quality is well worth the price; well made, good fabric! Fit was correct. I LOVE IT!!
29. Mai 2026
Antwort von Motelrocks
Hi Kimberley, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
I still haven’t received my order.
22. Mai 2026
Antwort von Motelrocks
Hi Alice, I am very sorry to hear that your order has not yet arrived - please make sure to reach out to the customer service team so that they can investigate this for you. I apologise for the inconvenience caused.
Motel x
Obsessed
Obsessed! I'm from Aus and have struggled to find cute tops anywhere for so long .. so grateful I found Motel Rocks!! Affordable, great quality, suuuper cute fits. Love your work guys x
28. Mai 2026
Antwort von Motelrocks
Hi Caitlin, thank you for leaving a review. I am so pleased to hear that you love Motel as much as we do and that you have been happy with your order. I hope to see you shopping with us again soon!
Motel x
good delivery true sizes
21. Mai 2026
Antwort von Motelrocks
Hi Atawhai, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Off colour and different sizing.
I ordered two pairs of jeans in the same size, however they both fit my body completely different, with one being too big and long (the ‘cream’ pair) and one that fit just right (the light blue). Additionally, the cream jeans that I ordered were a completely different colour than advertised, being a more brown in hue. I also compared this to my flatmates same pair of jeans in the exact colour and the colouring was majorly off and completely not what I was expecting!
28. Mai 2026
Antwort von Motelrocks
Hi Ally, I am very sorry to hear that you have experienced this issue with your jeans - please make sure to reach out to the customer service team with some more details so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Antwort von Motelrocks
Hi Tanya, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provided - I hope to see you shopping with us again soon!
Motel x
Hugely expensive returns fees
Hugely expensive returns fees, which makes it almost impossible to make it money back. Slow to no customer service unfortunately.
26. Mai 2026
Antwort von Motelrocks
Hi Annabel, please be aware that we advise to allow 24-72hrs for a response from our customer service team - I can see that an advisor has been in touch and they are awaiting a response to get this issue resolved for you.
We are currently working on improving our returns for our AU customers so that we can provide a more efficient service in the near future, I apologise for any inconvenience caused.
Motel x
Amazing customer service
Beautiful dresses. The customer service is absolutely amazing. Very fast international delivery and easy, no hassle customer service to sort out any issues.
19. Mai 2026
Antwort von Motelrocks
Hi Michelle, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the customer service provided - your kind feedback will be passed on. I hope to see you shopping with us again soon!
Motel x
The siding was inaccurate
The siding was inaccurate. I ordered 2 pairs of jeans in the same size and they fitted me completely differently. Both were too big.
26. Mai 2026
Antwort von Motelrocks
Hi Hayley, I am sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please make sure to reach out to the customer service team with some more details so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
One item was not the same colour as the…
One item was not the same colour as the photos. The other was rigid and poorly fitted. Returns process sucks.
26. Mai 2026
Antwort von Motelrocks
Hi Ashlee, I am sorry to hear that you have not been happy with your items and this feedback will be passed on to the relevant teams.
We are currently working on improving the returns for our AU customers so that we can provide a more efficient service in the near future - I apologise for the inconvenience caused.
Motel x
Antwort von Motelrocks
Hi Tarryn, thank you for leaving us a review. I am so glad to hear that you are happy with your jeans and hope to see you shopping with us again!
Motel x
Antwort von Motelrocks
Hi Gina, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Quick delivery and the product appears…
Quick delivery and the product appears to be of good quality. Unfortunately, way too big which was a bit disappointing as we checked measurements against the sizing guide twice before ordering. However, this is probably more inexperience on our behalf rather than the store information being inaccurate
15. Mai 2026
Antwort von Motelrocks
Hi Elly, thank you for leaving a review. I am sorry to hear that your item does not fit as expected - if you need any help with sizing please always reach out to the customer service team as they will be happy to provide you with any information you need!
Motel x
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