It is absolutely insane that you do not help with covering the cost for returns! I had to pay nearly $50 to send my jacket back to your UK address from Australia. I was recommended this brand and was... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Motel changed their jeans. I ordered the indigo jeans last year and loved them beside them being super long! So when I went to re order I did and the colour is completely different and the lengths hav... Mehr ansehen
Unternehmen hat geantwortet
My package was lost along the way and the team was super helpful throughout the whole process in trying to figure out what had happened and finding a solution. Very much appreciate the effort that was... Mehr ansehen
Unternehmen hat geantwortet
Online purchase and delivery were great. However 10 minutes after I made the purchase I email you guys to correct my apartment number which was wrong in the order and I had absolutely no response unti... Mehr ansehen
Unternehmen hat geantwortet
2,7
Mangelhaft
217 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Motelrocks
Hi Sophia, thank you for your review. I am so glad to hear that you have found the perfect fit and hope to see you shopping with us again soon!
Motel x
Antwort von Motelrocks
Hi Sinead, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and hope to see you shopping with us again!
Motel x
Delayed delivery and stained white dress
I received a stained white dress and the fit was really weird. Also, the delivery was delayed
2. Juni 2026
Antwort von Motelrocks
Hi Agustina, I am very sorry to hear that you have experienced an issue with your item and the delivery service provided - I can see that you have reached out to the customer service team so please make sure to follow up with the team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
all sizing across clothing is…
all sizing across clothing is completely different, they don’t respond to the support email and making a return is extremely difficult. Guys please don’t waste your money like me
8. Juni 2026
Antwort von Motelrocks
Hi Chloe, I am very sorry to hear that you have experienced a discrepancy with the sizing of your item. I can see that you have emailed our support team but please be aware that we advise to allow 24-72hrs for a response - a member of the team will be in touch with you as soon as possible.I apologise for the inconvenience caused.
Motel x
My parcel was late and not redirected
1. Juni 2026
Antwort von Motelrocks
Hi Makayla, I am sorry to hear that you have experienced a delay with your delivery - please make sure to reach out to the customer service team with any delivery issues so that they can help you out. I apologise for any inconvenience caused.
Motel x
Very disappointing
Very disappointing, jeans too big despite being same size I’ve had before, then cost me $50 for return postage s posting to overseas destination. Disgusting. I’ll be putting my experience on a Google review
1. Juni 2026
Antwort von Motelrocks
Hello, I am very sorry to hear that you experienced an inconsistency with the sizing of your jeans - please make sure to always reach out to the customer service team with any issues like this so that they can investigate further.
We have recently launched new shipping and return policies for our AU customers where you will be able to benefit from faster shipping and cheaper returns.
I apologise for the inconvenience caused.
Motel x
Lost package and excellent support
My package was lost along the way and the team was super helpful throughout the whole process in trying to figure out what had happened and finding a solution. Very much appreciate the effort that was put in to supporting me through the process. Thank you <3
29. Mai 2026
Antwort von Motelrocks
Hi Amber, thank you for leaving a review. I sorry that your parcel went missing and so glad to hear that you have been happy with the customer support provided - I hope to see you shopping with us again soon!
Motel x
The customer service was fantastic
The customer service was fantastic. Will definitely buy from Motelrocks again
1. Juni 2026
Antwort von Motelrocks
Hi Nadine, thank you for leaving a review. I am so pleased to hear that you have been happy with the customer service provided and I hope to see you shopping with us again!
Motel x
returns were not easy and cost $50
returns were not easy and cost $50. the website said they were simple when they weren’t
1. Juni 2026
Antwort von Motelrocks
Hello, I am sorry to hear that you have not been happy with the returns service available when you placed your order - we have now recently launched our new updated shipping and returns policy for our Australian customers so that there is quicker and cheaper returns available. I apologise for the inconvenience caused.
Motel x
Still haven’t received my order after 3…
Still haven’t received my order after 3 weeks. It says Motel Australia but shipped form the Uk.
5. Juni 2026
Antwort von Motelrocks
Hi Carly, I am very sorry to hear that your delivery has been delayed - I can see that you have reached out to the customer service team who have provided further information, please make sure to reach out to reach out again if your order has not arrived. I apologise for the inconvenience caused.
Motel x
way longer delivery time then specified
1. Juni 2026
Antwort von Motelrocks
Hi Grace, I am sorry to hear that you were not happy with the delivery service provided - it looks like your delivery was made 1 day later than expected so I apologise for any inconvenience caused and this will be raised with our courier.
Motel x
You kept emailing me to write you a…
You kept emailing me to write you a review which is annoying. Don’t send that many emails.
4. Juni 2026
Antwort von Motelrocks
Hi Charlotte, I appreciate your feedback regarding our emails - this will be reviewed to help improve your experience. I apologise for the inconvenience caused.
Motel x
Antwort von Motelrocks
Hi Anna, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided - I hope to see you shopping with us again!
Motel x
Arrival date same day as returns closed
Well my package arrived on the day the time limit ran out for returns. The jeans were a gift so if they didn’t fit (thank god they did). My friend wouldn’t have gotten a present and I would have spent a bunch of money that went no where
29. Mai 2026
Antwort von Motelrocks
Hi Ashley, at the time of your order - the returns policy started from the date of delivery, so please don't worry as you would have had a chance to return your item if it was unsuitable. If you ever need any help with returns or need to extend a return due to an unforeseen circumstance, please make sure to reach out to the customer service team to see if they can help out!
Motel x
I live in Australia and ordered a pair…
I live in Australia and ordered a pair of jeans using your size guide. They were too short so I went to return them and it was going to be $48 AUD which was almost half of the price of the jeans. I’ve since had an email stating that you now ship within Australia, contacted the Australian website to ask if I could return to them and they said that I could only return to the UK. I was hopeful for a better outcome but unfortunately didn’t get one.
4. Juni 2026
Antwort von Motelrocks
Hi Kasey, I am very sorry to hear that you were not happy with your jeans or the returns service available - we have recently launched new shipping and return options for our Australian customers, but unfortunately anything ordered prior to our update will need to be shipped back to the UK where it originated from. I apologise for the inconvenience caused.
Motel x
Great 1st time purchase
Great 1st time purchase, very happy with the jeans for my granddaughter’s birthday present.
Fit is great & quality is fabulous.
Terrific communication from ordering to delivery.
3. Juni 2026
Antwort von Motelrocks
Hi Leonie, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the communication provided - I hope to see you shopping with us again soon!
Motel x
No australian return address beware postage costs My kids order these jeans all the time…
My kids order these jeans all the time and now the return post is in the UK and cost 50 dollars to send!! With changing styles, their measurements change. Without a local Australian return address motel rocks is no longer an online store I would recommend for Australians.
4. Juni 2026
Antwort von Motelrocks
Hi Rachael, I am sorry for the inconvenience caused - we recently had to provide our UK address for manual returns however, we have now launched our brand new Australian website where you are able to get your order shipped and returned directly to Australia instead, I hope that you will consider shopping with us again and if you have any questions please reach out to our customer service team who will be happy to help out!
Motel x
I love the pants I got so much
I love the pants I got so much, they are very cute, good material, good fit, beautiful colour
4. Juni 2026
Antwort von Motelrocks
Hi Mackenzie, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Website Sizing and colour were both not…
Website Sizing and colour were both not representative of the actual clothing item
3. Juni 2026
Antwort von Motelrocks
Hi Toni, I am very sorry to hear that you have not been happy with your item - please make sure to reach out to the customer service team with some more details so that they can take a look into this for you. I apologise for any inconvenience caused.
Motel x
Sizing is terrible
Size guide does not make any sense. Ordered 24” size, which was way too small. One size up to a 26” waist ended up being about 5” bigger, so now I have to pay extra to get them altered, as returns are incredibly expensive.
1. Juni 2026
Antwort von Motelrocks
Hello, I am sorry to hear that you have experienced an issue with the sizing of your jeans and this feedback will be passed on to the relevant team - please make sure to reach out to the customer service team so that they can help you out. I apologise for the inconvenience caused.
Motel x
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