Delivery was pretty quick, took a week and jeans fit like a glove. Great quality and definitely recommend at least having one pair of motel rocks jeans in your wardrobe!
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
It is absolutely insane that you do not help with covering the cost for returns! I had to pay nearly $50 to send my jacket back to your UK address from Australia. I was recommended this brand and was... Mehr ansehen
Unternehmen hat geantwortet
Motel changed their jeans. I ordered the indigo jeans last year and loved them beside them being super long! So when I went to re order I did and the colour is completely different and the lengths hav... Mehr ansehen
Unternehmen hat geantwortet
I live in Australia and ordered a pair of jeans using your size guide. They were too short so I went to return them and it was going to be $48 AUD which was almost half of the price of the jeans. I’ve... Mehr ansehen
Unternehmen hat geantwortet
2,7
Mangelhaft
230 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The top is very cute
The top is very cute, but it's been over 2 weeks, and i still have not received my order :( and its still not due for another week. Not the brand's fault, though I assume it's the courier.
5. April 2026
Antwort von Motelrocks
Hi Chloe, I am very sorry to hear that you are experiencing a delay with your delivery - please make sure to reach out to the customer service team so that they can provide you with any further information available. I apologise for the inconvenience caused.
Motel x
Antwort von Motelrocks
Hi Jenna, I am very sorry to hear that you have experienced a delay with your delivery and we will be raising this with the courier - I apologise for the inconvenience that this has caused.
Motel x
Wasn’t very curve friendly
Wasn’t very curve friendly. Left a gap of fabric between my pelvis and the zip which was super unflattering. If you have curves I wouldn’t recommend
31. März 2026
Antwort von Motelrocks
Hi Ri, I am sorry to hear that you were not happy with your item and this feedback regarding the fit will be passed on to the relevant department. I apologise for any inconvenience caused.
Motel x
Order is lost
Order is lost, never came to my house and they are yet to reply to my email.
6. April 2026
Antwort von Motelrocks
Hello, I am sorry to hear that you have not received your parcel - I can see that you have reached out to the customer service team and we will make sure that one of the advisors takes a look into this for you today. I apologise for the inconvenience caused.
Motel x
it has been 2 weeks and i haven’t…
it has been 2 weeks and i haven’t received anything at all not even an email letting me know of the delays
6. April 2026
Antwort von Motelrocks
Hi Katie, I am sorry to hear that your parcel has not yet arrived - please make sure to reach out to the customer service team so that they can provide you with any information available. I apologise for the inconvenience caused.
Motel x
I ordered jeans on 6 April and they…
I ordered jeans on 6 April and they haven’t arrived and have received no notice of when they will arrive.
6. April 2026
Antwort von Motelrocks
HI Cathy, I am sorry to hear that your parcel has not yet arrived - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Antwort von Motelrocks
Hi Louise, I am sorry to hear that you parcel has not yet arrived - please make sure to reach out to the customer service team so that they can provide you with further information. I apologise for the inconvenience caused.
Motel x
I am very happy with my jeans
I am very happy with my jeans! I do wish that the parcel came on time but I understand that is not motels fault.
31. März 2026
Antwort von Motelrocks
Hi Jessie, thank you for your review. I am sorry to hear that there was a delay with your delivery and we will be raising this with the courier. I am so pleased that you have been happy with the jeans and hope to see you shopping with us again!
Motel x
Ordered on the 5th
Ordered on the 5th, (11 days ago) and my order is still delayed in London, just really slow shipping which is inconvenient
6. April 2026
Antwort von Motelrocks
Hi Charli, I am sorry to hear that you have not yet received your order - please make sure to contact the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Good customer service reached out…
Good customer service reached and quickly resolved an issue I had. Delivery was smooth and I received the item fairly quickly despite it being a delay heavy period and an internationally shipped package.
2. April 2026
Antwort von Motelrocks
Hi Emilia, thank you for leaving a review. I am so pleased to hear that the customer service team was able to help you out and this kind feedback will be passed on - I hope to see you shopping with us again!
Motel x
Failure to deliver product or communicate
Order was sent laced 9 days ago. I have received no notification of shipping, no estimated date of delivery & no reply to my email enquiry. My16 year old daughter saved her own money to make this purchase & is disappointed in your customer service. Poor experience & still no product delivery.
7. April 2026
Antwort von Motelrocks
Hi Kara, I am sorry to hear that you have not been happy with the service provided - I can confirm that the tracking details were sent to the email provided and we do advise to allow 24-72hrs for a response from our customer service team, I will make sure that a member of the team is in touch with you as soon as possible. I apologise for any inconvenience caused.
Motel x
order never came?
6. April 2026
Antwort von Motelrocks
Hi Rachel, I am sorry to hear that your parcel has not yet arrived - I will make sure that the customer service team is in touch with you as soon as possible. I apologise for the inconvenience caused.
Motel x
Perfect!
Came super quickly, really good quality and looks exactly like the picture really happy with my purchase!!!
15. April 2026
Antwort von Motelrocks
Hi Charlotte, thank you for leaving us a review. I am glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Very fast response to orders and prompt…
Very fast response to orders and prompt shipment internationally.
Very good returns process as I needed to upsize.
7. April 2026
Antwort von Motelrocks
Hi Beck, thank you for leaving a review. I am so pleased to hear that you have been happy with the shipping and returns service provided - I hope to see you shopping with us again soon!
Motel x
It seems there is something wrong with receiving the order
It seems there is something wrong with your delivery as we have not received our purchased item.
3. April 2026
Antwort von Motelrocks
Hi Simone, I am sorry to hear that you have not yet received your parcel - if you are experiencing a delay with your delivery please make sure to reach out to the customer service team so that they can take a look into this further for you!
Motel x
Antwort von Motelrocks
Hi Maia, I am sorry to hear that you have not received your parcel - it looks like there was unfortunately an issue with your address, please reach out to the customer service team for more details.
Motel x
My daughter loves the jeans so we…
My daughter loves the jeans so we ordered a second pair, she ordered the wrong size a second time (her fault) but we bought these in Australia but to return it is UK address , worked out to be not worth it as too expensive ..I would love to see a less expensive easier return.
7. April 2026
Antwort von Motelrocks
Hi Tina, thank you for your feedback regarding our Australian returns - this will be passed on to the relevant teams as we are always looking for ways to improve the service for our customers!
Motel x
My jeans came in good time and they fit…
My jeans came in good time and they fit really well
31. März 2026
Antwort von Motelrocks
Hi Amelia, thank you for leaving us a review. I am so pleased to hear that you are happy with your jeans and I hope to see you shopping with us again soon!
Motel x
Why is there a 30 dollar return fee…
Why is there a 30 dollar return fee when the product is already 120 dollars?
31. März 2026
Antwort von Motelrocks
Hello, I am sorry to hear that you are not happy with the returns service we currently provide - we are looking ways to improve this for our customers at the moment and your feedback will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Antwort von Motelrocks
Hi Caitlyn, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.