Averyandrose 

DO NOT BUY FROM THiIS COMPANY. Imply UK
based from their domain/ website!!! Goods come from CHINA…. Inferior to what you the website depicts. To return you have to SEND TO CHINA - you pay for postage and no guarantee for refund. Crooks!!!!

Shame you cannot give a zero, I wish that I had read the reviews here first, please don’t get caught by these scammers.
Firstly the product sent through is not the one pictured on Facebook, it’s a million miles a away
Secondly this company although looking like it is based in the UK it is a front for a Chinese based company/warehouse.
Thirdly if you want to return an item, which is highly likely you cannot return it to the UK, you have to send it to China at your own cost.
Fourthly their returns document warns you that it may get lost or possibly require extra taxes on its journey to China
Fifthly, the package you receive has a UK returns address on it but apparently you cannot use that.
Sixthly they will state that they will give you a 10% refund and you can gift the item to someone , I wouldn’t give it to a charity shop it’s that bad.
Seventhly, we are now up to an offer of 30% we are continuing……..
Please share this and in particular put comments on their Facebook page to stop anyone else getting scammed.

Customer service excellent, quick response to my query, refund issued immédiatly

SCAMMERS - Item delivered not as advertised.

I made an impulse purchase of a NyxCharm - Mystical Black Cat Head Sculpture on Instagram. I did no due diligence to check reviews and wish I had. Payment was slick and I received an acknowledgement email promptly - all seemed legit from a site with good vibes, allegedly based in Manchester UK.

Item that arrived is nothing like the item shown on the website. It appears made of stone, with natural colouration and a really aesthetic head shape. When my wife opened the gift, she asked me if I had made it!? A cheap plastic mouse-looking head in black, with some white lines painted on it to resemble markings, quality was appauling.

I reached out to Avery & Rose, assuming they had been let down by their supply chain. The email response was well polished with no reference to my photos or the fact that it was not the same item. They told me I must return the item at my cost as per the T&Cs to an address in China, they emphasised that shipping was at my risk and it might be better to keep it. When I rejected this I kept getting offers of a refund if I provided details, 10%, 20% then 30% refund if I returned the item and it arrived which I suggest would not.

Based on my experience this whole thing is a SCAM, based in China not Manchester UK. Please avoid. I am £30 plus packing out of pocket but ither items on the site are a lot more expensive despite all the discounts, which on reflection should have been a red flag. Gutted.

Very poor quality, took 10 days to arrive from China.

Bought a cardigan it didn't fit. Tried to return it but was told it had to be returned to China no warehouse in England even though the name on the site was Manchester. I was offered a refund of 15% originally. This site definitely states refund in 30 days so misleading. Terrible firm to deal with don't buy off them or you will end up out of pocket. I ended up 22.00 out of pocket with a cardigan that's no use to me

This company is absolutely disgusting. A pure scam. !!!
The cardigan that I’d ordered that was advertised was a pretty blue knitted cardigan. The one they sent me was huge made polyester and disgusting quality. Very ugly pattern. They are refusing to give me a refund despite not sending me the in correct product.please Do not use this company.! it’s a real scam.

Do not use this company. They completely rip you off. I ordered a cat’s head with bright eyes. The photo of it looked beautiful and could have been made of marble! But when it came it was cheap plastic. Not even worth £5. All what they sell is the same.

Was dubious would not arrive after reviews but was reassured. Not quite as pictured but is ok.

Do not use this company. They completely rip you off. I ordered a cat’s head with bright eyes. The photo of it looked beautiful but when it came it was cheap plastic. Not even worth £5. All what they sell is the same. I repeat DO NOT BUY FROM THEM.

The shoes arrived very soon and were just as advertised. I love them. Thank you.

The same as everyone else. Terrible quality, poor sizing, Costly returns that o doubt could be trusted to be received. Wish I’d read reviews before ordering.

What a pile of shite! Don't buy anything off them. I put my Cat Head Ornament in the bin. Put it down to experience!

To all those who have been scammed by this false website. If you paid by cc you can get a charge back to them by contacting bank . Keep all details and receipts, and any communication you have had about returns . Photograph items

Don’t even want to give 1 star, absolutely shocking. The cardigan I ordered looks nothing like the photo at all and I will not be wearing it, if I can’t get it returned free of charge it will go in the bin. I ordered a lovely embroidered cardigan, the cardigan I received was a cheap printed cardigan.
Shame on whoever is running this scam of a company.
I have now received an email,about a return stating I cannot return to them but have to send to China at my own cost or they will give me a 15% refund, an absolute disgrace of a company

What a load of rubbish. My delivery went straight in the bin. I'd be to embarrassed to take to charity shop. Bought several pairs of shoes over£100 nothing like the photos advertised on Insta..... shambles

Really disappointed. The goods are NOTHING like what is shown on the website. Total con and I will NEVER be ordering from this company again. Impossible policy regarding sending back

Very pleased with my purchase, very stylish, well made and love the colours to choose from. Would definitely order again. Much better styles than found on the high street.

Kept well informed of order fracking and the trainers were a genuine offer and very good value for money

Absolutely disgusting, 1 star is more than its worth. 3 weeks to arrive. 2 cardigans so hideous I won't insult a charity shop by taking them. The reply from my emails was quick but offers insulting. They offered refund at my expense to China and ensured that they would take no responsibility for it arriving. The 10% refund and keep the things...same as previous reviewer..told them too keep it. DO NOT use this company. I feel really silly by being taken in by them, but lesson learnt.