Avon Bewertungen 

I contacted Avon via WhatsApp in Jan 2026 about returning some items. Was given detailed instructions which I followed. Evri parcel sent and tracked to Avon. After 4 weeks I chased Avon up and they appear to have lost my parcel. They acknowledge receipt if it but don’t appear to have processed it. After 9 months they keep asking me for the same info over and over and over again. It’s like I’m dealing with AI bots. Keep sending them proof that they sent me to show they have parcel. They won’t come up with a resolution and won’t return items to me. Absolutely farcical. I think they want me to give up but they have both the items snd the payment for them. Scandalous. There’s no ‘customer service’.

If I could give zero I would. After being a rep for years avon are the worst company you could possibly deal with. Avoid at all costs. I had £20 added to my account because apparently my payment was late but the date they had for me receiving a parcel was totally wrong. I hadnt even ordered until that date.
Trying to contact customer service with no phone lines and whats app that is ignored is a waste of space. When I do finally receive my order there will be no more orders. They expect you to pay before getting funds from customers then charge late payment if not. They treat reps appallingly.
If you are thinking of running avon then avoid at all costs. They really are as bad as all the reviews say. FATIMA is the worst condescending customer service person I have ever come across. This company needs excessive training to deal with delivering a service to the public. Absolutely appalling service.

I signed up as a rep in Jan 2026, placed first order and paid for it. For 6 weeks I went back and forth as they were telling me it wasn’t paid. I showed evidence of this and finally they accepted it was paid but they would refund me as it was a lot of hassle. Now, Sept 2026 I’ve got debt collectors on me for a £29 order which is now £56 after late fees. And even though I’ve sent them screenshots of the agent offering a refund for this order they are telling me I’m in the wrong and need to pay. I stopped after this ordeal in Feb and my upline dropped from leader to seller and then dropped it altogether after the experience I received. Run away from this awful company.

No support for new reps. 3 day wait for email replies then they don’t answer your query - so you have to send another one and wait another 3 days. I’m 2 weeks in and still have loads of questions. It’s hell!

Ive ordered of Avon reps in the past so I can get this product that I like. However this time I ordered on line and was very disappointed. The product i received did not look like the product pictured online, infact it was half empty. I did email but I was told it depends on how the pearlerised balls sit in the container. I ridiculous response, it it has nothing to do with how the product sits in the container, its how Avon big the photograph up, misleading the customer, they clearly make it look fuller than it actually is otherwise who would buy it.

Very Disappointing Customer Service – Please Check Your Orders Carefully

I am extremely disappointed with my experience with Avon. This has now happened to me twice in less than three months.

In June 2026, I had 8 items missing from my order. Then, on Saturday, I received another order with 13 items missing out of the 45 items I ordered and paid for. The missing items were worth approximately £40.

If I had not carefully counted my items, I would have suffered a complete financial loss. Customers should not have to worry about whether they have received everything they paid for.

I find it very concerning that this has happened twice in such a short period. It is difficult to understand how the same issue can keep happening. I contacted Avon about the problem, but unfortunately, I did not receive a satisfactory response or any reassurance that this issue would be properly addressed.

It is ridiculous and very disappointing that a company like Avon can provide such poor service to hardworking customers who spend their hard-earned money.

Based on my personal experience, I would strongly advise everyone to carefully check and count every item in their order immediately upon delivery.

After experiencing missing items twice in less than three months and receiving an unsatisfactory response, I personally would not recommend buying from Avon until they improve their order-checking and customer service.

Very disappointing experience.

Utterly let down.
We're now at 5 days after my paying for express next day delivery (ordered at 10:30am on Thursday for delivery Friday) and Still no tracking is being provided, and no delivery date, along with no courier information.
I have been lied to outright not once, but twice immediately following my initial query.
It has taken FIVE agents so far, FIVE days, and still acheived NOTHING.
I received a refund only for the 5.50 shipping charge.
Terrible service given the 45.00 spent on Avon bubble bath- it's no surprise that the company is struggling.

If there was a zero star option that is what I would choose. Absolutely awful customer service, no one takes responsibility, 5 weeks on my complaint is not resolved. I am constantly chasing for updates and getting nowhere. AVOID LIKE THE PLAGUE!!!

Why? Why sell? Why spend so much money advertising and sending over 20 emails a month only to have the most appalling dissatisfaction with back end delivery? I bought £13 worth of products and got the first 3 emails to say the items booked were on their way, then full silence and the portal is just blank. Avon? The most celebrated marketing story, so sadly messed up. I had to buy another gift from Amazon and still don't have my stuff.... Avon PLEASE RESPOND!!!

Really disappointing. I placed an order in April which wasn't delivered. I was suprised when my rep told me I would have to wait and reorder from the next catalogue which I did. That wasn't delivered either so I was told it had been reordered and would arrive this week. That wasn't delivered either. Apparently an Area Manager has now got involved but wants the cash before my rep can accept delivery. I accept that the problem is with the courier company but any other company would ensure the order was replaced straight away, clearly Avon have no concept of good customer service whatsoever. So bad it's laughable 😂

This company are quite happy to take money & not provide the order! Whole host of excuses given. In fact my order has disappeared into the ether with my money. Some of the worst customer service (loose term) I have experienced & simply no information about where my order is, just ridiculous excuses about IT glitches.
I honestly thought Avon was a reputable household company but never again will I order. I am just hoping that my order arrives before Christmas - I can live in hope!

Avon UK dumped a random, misdelivered box of unwanted products on my doorstep. I do not have an Avon account. I have never ordered from Avon. I am just an innocent bystander trying to return their property, but instead, I have been dragged into a dystopian corporate circus.Trying to tell Avon they made a mistake means facing their chatbot—a digital brick wall that is aggressively useless. I tell it I don't have an account, and it cheerfully tells me to log into my account. I tell it it’s not my order, and it demands my order number. Asking to speak to a human just triggers the exact same scripted garbage all over again. It is a masterpiece of operational failure.Your system literally cannot process the concept that people outside your customer base exist. I am not doing your logistics paperwork, and I am not inventing a fake Avon account just to clean up your mess. If a real, biological human being with actual brain cells doesn't contact me to rescue this orphan parcel, it is going straight into the wheelie bin. Absolute clowns.

Been a rep for years, appalling service and no loyalty to reps or customers.
My last order was over my limit so they would not release the order and wanted me to pay for the items before the would except the order. Despite this I paid what I thought the wanted but noticed that the order had still not been released. As they have closed their phone lines you are dependant on the whatsapp chat. I have to message again only to find out they still wanted more money. This is now nearly a month later. Within this order was the books for July orders, as its now the 23/07 and the order will not arrive before the end of the month, I asked if they could cancel the books only to be told no they couldn't. So now paying Avon over £5 for five books that cant be used, Wonderful service and good bye to the worse company I ever had to ill fortune to be involved with.

Parcel arrived but half the order missing yet they have taken my money. There is no means to contact them , no phone no or email and the message section on website does not work
They offer a whatsapp number but i do not use whatsapp for this. Avon are just scammers now - do not order from them

Disgusting. Ordered an item through my rep. Was totally unhappy with it. She said she couldn’t send it back as had paid the invoice. They (via WhatsApp) told me to send it back with Evri which I did. I had notice it had been returned to them and they did nothing. We went round in bloody circles. Many, many WhatsApp’s later they said my rep had to contact them which she has. I have no idea what is going on within the organisation but my rep appears to have been refunded but says she has to pay me out of her own pocket. Sorry Avon you’ve lost a very good customer. I buy every month and this is the first item I’ve ever sent back. It was a portable hair styler (£25) and it was rubbish. This is absolutely disgusting customer service from a company as big as Avon. 😡😡😡

The order turned up with items missing. I notified Avon but only received an automated response that my enquiry/complaint would be passed to the relevant department. I received no other communication and therefore as the weeks passed had no idea if Avon would reimburse my money or replace the goods. I had to write to both Avon and The Direct Selling Association to try and gain some satisfaction. Eventually the missing goods turned up but I never received an e-mail or text from Avon so remained completely in the dark throughout. Terrible service. Wouldn’t buy from Avon again. Such a shame after all these years.

I would have given Avon no stars if it was an option. Both them and EVRI are a cocktail of complete incompetence and disaster. After ordering a small bottle of skin so soft, EVRI messaged to say that as it was a bigger than expected item, they would need to organise a bigger vehicle and special courier!!! That was over a week ago and I have messaged Avon everyday since and have not received one reply. Both EVRI and Avon do not have accessible options to speak with a human being. I would not recommend anyone to Avon online or EVRI which they use for delivery- or not, as in the case of hundreds of reviews. Amazon sells Avon and are far more competent so use them

I thought Avon was a trusted company but wish I’d read these reviews before ordering! Wanted the ordere products for my holiday and chose standard delivery which said 2-5 days. This time has gone now and I will be flying after the weekend so won’t get it in time. Very disappointing.

An order placed with Avon on 16th May was shipped on 19th May via Evri. Evri advised me they had my package & would notify me of a delivery date; no date was received & when the order was tracked Evri advised that it was on it's way back to the sender with no explanation as to why. I would have expected an email from Avon advising me of the return but to-date nothing has been received & trying to contact Avon with my query is an absolute nightmare, in my opinion their Customer Service is non-existent.

If I could give zero stars I would!! I ordered 3 items but only received one. My emails were all ignored. All of the points of contact are automated; you cannot speak to, email or message an actual human. What a terrible company. I will never order again and have given up requesting my items or a refund. You will lose money, don’t bother ordering.