Terrible. Incompetent cleaning service. My RE gave me a shopping list of items after they attended my property, simple things like wiping down surfaces was not done. When I tried to organise a reclean... Mehr ansehen
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Das sagen Bewerter
Was meant to meet at premises at 7am they advised they would be there 1.5 hours late. Hours of lost income for an incompetent company. Then called later to say they cannot attend at all. Had to extend... Mehr ansehen
Unternehmen hat geantwortet
Absolutely unacceptable – worst experience ever! My friend paid in advance for an end-of-lease clean with BCIC Bond Cleaning in Melbourne, and they never showed up. No calls, no updates, nothing. Sh... Mehr ansehen
Bond clean had some minor things missed but they rectified it for free and made the real estate agency happy, I was real pleased I didn't have to be the middle man and arrange the second cleaning afte... Mehr ansehen
Unternehmen hat geantwortet
2,2
Mangelhaft
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Scam company - Called me a D*ck
Hiring this company was the biggest mistake I made when moving, they are 100% a scam.
We paid a $100 deposit and then another $300 for the cleaning for a total of $400. For this price I wasn't expecting the best to be honest, but I was expecting them to actually clean. Spoiler - they did not.
When the cleaner arrived he was friendly and nice, however once I left the property I got called half a dozen times by their company claiming the property was in such a bad state that they needed more money or else they would pull out.
When we came to inspect the property we found that almost nothing was cleaned. Considering they also invoiced us the extra $200 as "Upsell: Oven, toilet, walls", you would have thought they'd have cleaned the oven, toilet and walls right? Wrong.
We asked them to re-attend, we told them over the phone for a full re-clean, emailed through a list of specified areas we wanted a focus on. The cleaner came and went without cleaning anything. We know this because we managed to get CCTV footage from our building manager showing the cleaner leaving 20 minutes after he arrived.
We were forced to employ another company through our real estate (which came out of our bond), we attempted to get a refund from BCIC for their lack of cleaning services, que 2 weeks of back and forth automated emails, denial on their end. They were adamant they cleaned the apartment, so I attached photos in the email showing how they, in fact, did not clean it.
They ignored all of those and offered me a $50 refund and when I said that wasn't good enough, they replied calling me a D*ck. I am not joking. They said it was a spelling mistake, but in every email before that they had used my full name, this time they had shortened it and accidentally misspelled it... to D*ck.
I've already reported them to the ACCC for fraudulent business practices. If they wont hold their cleaners accountable, hopefully someone else will.
26. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Dear Alex, Thank you for taking the time to share your feedback. We sincerely regret the experience you have described and would like to clarify our position regarding your concerns.
First and foremost, we would like to apologize for the misspelling of your name in our previous email. This was entirely unintentional, and we deeply regret any offense it may have caused. Please accept our heartfelt apology for this error.
After reviewing your reclean request and conducting an investigation, we would like to provide an update and clarification on the situation:
Bond Clean Conducted – 26th January 2025: Our cleaners completed the bond clean at your property. Certain areas, including grout in the shower and rust marks on the shower handle, were identified as "No Guarantee" areas due to their condition. You were informed about this, and we received confirmation of your understanding.
Reclean Request – 3rd February 2025: We received your request for a reclean and the following areas were listed as missed: Stovetop was not properly cleaned. Dirty water marks on the skirting board next to the dishwasher. Skirting boards around the property were dusty/uncleaned. Grout in both bathrooms and the shower was not cleaned. Walls and switches had dust, grime, and water drip marks. Floors had residue and shoe marks.
Reclean Conducted – 5th February 2025: We scheduled and completed a reclean with your consent to scrub the stovetop and address the listed areas.
Additional Concerns Raised – 12th February 2025: You later informed us that the cleaning was still unsatisfactory. We requested an itemized invoice from you for further review.
Review of Itemized Invoice: Upon reviewing the invoice, we found that the list of missed areas in the invoice included multiple additional areas that were not communicated to us at the time of the reclean request. As our resolution was based on your initial list of concerns, we offered compensation equivalent to one hour of cleaning, which we believe would have fairly addressed the reported areas.
Final Resolution: Since the areas in the itemized invoice were only brought to our attention after the reclean and were not included in your initial request, we cannot consider them for a further refund. We stand by our previously offered resolution, which we believe is fair and reasonable.
We understand that this situation has been frustrating for you, and we regret that we could not meet your expectations.
Best regards, Team BCIC
BCIC is a scam
BCIC is appalling! What they quote you isn't actually what you end up paying because they subcontract out to individual contractors who then requote your property when they arrive and add on a bunch of extras that you're strongarmed into paying more money for. For a small/compact sized 3BR 2B apartment they charged us over a grand and still had to return TWICE to redo things they hadn't done properly the first couple of times. The leader of the cleaning team (of 2 ppl) was rude and talked AT you. The customer service team doesn't listen to what you say, rather just continually quoting what's on their script, avoiding your questions.
The carpet cleaner did a standard steam clean but when our PM said there were stains that needed addressing, the cleaner refused to return, just telling the customer service team to tell me he didn't think it would come out so not worth trying and wouldn't return to the property. Despite my attempts at trying to get him back to at least try with proper stain removal, he refused and I was told basically 'too bad, so sad'. We ended up going back and removing the stain ourselves, getting the majority of it out. I can't count the number of emails and calls I had to make just to get the whole thing finalised and get what we paid for done properly. Never ever again!!
19. Februar 2025
Bewertung ohne vorherige Einladung
Bad service, bad clean, not worth it
They don't show up on time, if they show up at all. It's also impossible to reach them, so exercising their so called "guarantee" is next to impossible.
14. Februar 2025
Bewertung ohne vorherige Einladung
Scam - Avoid!
Please avoid this scam at all costs!
Honestly, this was by far the worst customer service experience I’ve had in my life. Please, sit down, grab your caffeinated beverage of choice and let me explain.
The communication was absolutely terrible, and I believe this was intentional and malicious rather than a simple matter of incompetence. I was misled over the phone to believe that the bond cleaning service I was ordering included carpets and upholstery, only to find out after my bond inspection that I had failed miserably because these weren’t done. Getting hold of BCIC after this was a nightmare (pro tip: follow the prompts as if you want a new quote to give them more money rather than getting them to re-do their job properly and then they’ll pick up instantly; otherwise, you’ll be on hold for hours). Getting them to complete the re-clean was a huge, time-consuming battle that they were extremely happy to tell me I’d lost because of the fine print, and I had to pay another $400 to get them to do the bits they didn’t do originally.
As if this wasn’t enough for them, they then blatantly lied to me to try to squeeze out some more money by informing me upon picking up the keys that the real estate agent had told them they needed to re-clean the fridge and microwave. This had been done on the first clean and was actually one of the few parts of the bond inspection that I had passed. I rang my real estate agent, who said that nothing of the sort had been stated. Upon finally getting through to BCIC after numerous attempts, I confronted them about this lie, and was told that this was just a ‘miscommunication’ (it clearly wasn’t – it was malicious dishonesty and nothing else) and that I wouldn’t have to pay them an extra $150 after all..
Then, to top it all off, after phone calls confirming explicitly that I wouldn’t have to pay for key pick up and drop off due to this deal being promised in the first place out of good faith given the events that had transpired (intentionally or mistakenly, I’m not sure), I was told that actually, after all, sorry but I would have to pay for these. It took threats to involve the police to get the BCIC conmen to revoke this attempt.
This is a company designed to scam as much money out of you as possible. The initial quote looks tempting, but reading the other reviews, as well as through my experience, this is often less than half the amount they’ll eventually try to charge you. I have absolutely nothing positive to say about this company or my experience.
14. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Dear Beau, Thank you for sharing your feedback. We are truly sorry to hear about your experience and regret any frustration caused during your bond cleaning service. Our goal is always to provide transparent communication and high-quality service, and we apologize if we fell short of your expectations.
Upon reviewing the exit report you provided, the only areas marked as missed were the rug, cushion, and couch. We want to clarify that our quote was specifically for bond cleaning, which does not include rug, carpet, cushion, or couch cleaning unless explicitly added as separate services. These additional cleaning services were not included in your initial quote, which is why they were not part of the completed work.
Given this, a reclean is not applicable in this case, as the reported missed areas were not included in the booked service. We regret any misunderstanding and truly appreciate your patience regarding this matter.
If you have any further questions or concerns, please don’t hesitate to reach out. We value your feedback and are always looking for ways to improve our service.
Best regards, Team BCIC
Avoid BCIC Cleaning at All Costs – A Complete Nightmaree
I strongly advise against using BCIC Cleaning. My experience with them was nothing short of a disaster, and their complete lack of accountability made it even worse.
I hired them for an end-of-lease clean, which included carpet cleaning. When I arrived at the property, I discovered that the carpets had not been cleaned at all. BCIC never informed me of this—I only found out after calling them. I was then told their carpet cleaner’s machine had broken, but after the carpets were finally cleaned, I was informed that the original cleaner had actually bailed on the job because it was an apartment. At no point did BCIC communicate this to me. Had I not checked myself, they would have left the job incomplete without saying a word.
To make matters worse, after the clean was supposedly completed, I was sent an image of a cracked range hood glass and told it was “pre-existing” damage. This was a blatant attempt to shift blame. I have cleaned the range hood in the past and know for a fact that no cracks existed. When I inspected the property, I found visible impact points on the glass and even glass fragments on the floor, clear signs that it had been dropped and broken during the clean. BCIC claimed their cleaner never touched the glass, yet their own images show it had already been cleaned—completely contradicting their story.
Rather than owning up to their mistakes, BCIC made excuse after excuse and provided an inconsistent timeline that didn’t add up. Their lack of communication, dishonesty, and refusal to take responsibility were beyond unacceptable.
Do not use BCIC Cleaning. They are unreliable, unprofessional, and deceptive. Save yourself the stress and go with a company that actually stands by their service.
13. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Dear Aleks, Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience and understand how frustrating this situation must have been for you. Please accept our deepest apologies for the miscommunication and any inconvenience caused during the cleaning process.
We acknowledge that there was an issue with the carpet cleaning, and we regret that this was not communicated to you in a timely manner. Our team strives to keep customers informed, and we recognize that this should have been handled better. The initial cleaner assigned to the job was unable to proceed due to unforeseen circumstances, and while we arranged for an alternative solution, we understand that the lack of proactive updates added to your frustration. We truly appreciate your patience during this process.
Regarding the range hood glass, we want to assure you that we take property damage concerns very seriously. Our cleaner has taken responsibility for replacing the glass, and arrangements have already been made to source a new one. The cleaner will provide you with an update by end of today regarding the installation. We sincerely apologize for the stress this caused and appreciate your cooperation as we work to resolve this matter.
We understand that your overall experience did not meet expectations, and we take your feedback seriously to improve our service and communication. Our team remains committed to addressing your concerns, and we truly appreciate your patience. Please feel free to reach out if there’s anything further we can do to assist you.
Best regards, Team BCIC
Avoid like the plague.
Charged 750 dollars for a bond clean. Was supposed to start at 7.30 didn't turn up until 9. Took photos and then demanded another 330 dollars because the place was dirty. Didn't clean it properly, screens and windows still dirty. Didn't have the write equipment, no ladders to clean fans. Very unprofessional, very slow, young indian lads who poor cleaning skills. Had to do most of it myself. Do not hire.
10. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Dear Stuart, Thank you for sharing your experience. We sincerely regret that our service did not meet your expectations and that you faced inconvenience due to the scheduling change and concerns regarding the cleaning quality. Ensuring customer satisfaction is extremely important to us, and we take your feedback seriously.
Regarding the additional charge, our pricing is based on the size and condition of the property. If a property requires additional cleaning time beyond the initial quote due to excessive dirt, grease, or buildup, we inform our customers in advance and seek their approval before proceeding. We understand that this may have caused frustration, and we apologize for any miscommunication regarding this matter.
We also regret to hear that you were not satisfied with the quality of the clean. Please be assured that we take such concerns seriously, and as part of our 7-day job guarantee, we are happy to arrange a reclean to address any missed areas. In order to proceed, we kindly request that you provide us with the exit report from your property manager or real estate agent. This will allow our team to review the specific areas that require attention and schedule a reclean within 24-48 hours.
We appreciate your patience and cooperation in helping us resolve this matter. Please feel free to reach out if you have any further concerns or if there is anything else we can do to assist you.
Best regards, Team BCIC
The worst experience
The worst experience I’ve had with any company, ever. Please avoid this company at all costs. They are greedy and do not care about the customer and the quality of service they supply.
Majority of things were not even attempted to be cleaned.
When requested to return for a re-clean, the following day was agreed upon however they never showed up and I was never contacted by anyone from the BCIC team. I ended up booking another bond cleaning company to complete the clean.
When contacted for a refund they would only offer a partial refund, but provided no explanation as to why the refund could not be provided in full. They never took accountability for not showing up to complete the re-clean. I ended up taking the partial refund due to ending the stress and back and forth emails with this company for the past 2 weeks.
Moving is stressful and expensive enough as it is, there guys will only add stress and have costed me more money.
20. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Dear Will, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced and regret that our service did not meet your expectations. Ensuring customer satisfaction is our priority, and we truly regret any frustration caused during this process.
As soon as we were informed that the property had failed inspection and a reclean was required, we promptly arranged for the reclean with our cleaner. Unfortunately, due to unforeseen circumstances, the cleaner was unable to attend as scheduled. We understand that this was highly inconvenient, and we deeply regret the lack of communication regarding this matter. This was never our intention, and we sincerely apologize for the impact it had on your moving process.
Following this, our team thoroughly reviewed the list of missed areas and worked to provide a fair resolution. While we understand that a full refund was requested, we assessed the situation carefully and offered a partial refund based on the work completed and the missed areas reported. This resolution was ultimately accepted to bring the matter to a close, and we appreciate your patience during the process.
We acknowledge that moving is already a stressful and costly experience, and we regret that this situation added to your concerns. Please know that we take your feedback seriously and will use it to improve our service and communication. If there’s anything further we can do, please don’t hesitate to reach out.
Best regards, Team BCIC
Report this scammers
I would urge anyone who has a bad experience with this scamming company, to report their experience to Australian Consumer Affairs. If not they will continue with their tactics to commit daylight robbery of peoples time and money!
27. Dezember 2024
Bewertung ohne vorherige Einladung
Don't hire them! I really really wish I had read the other reviews…
I really really wish I had read the other reviews before hiring BCIC. It has been fraught and anxious and expensive, including that it took days for the cleaner to return the keys to the property people after I was travelling interstate for the move, and the place was meant to be cleaned. My experience matches the others described here exactly - over $1000 in payments for inadequate (terrible) "services". It's an absolute lesson in forgiveness, including forgiving myself for not doing my homework and checking this company.
22. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Dear Kimberly,We hope this message finds you well.We are sorry to hear that the clean performance was not the service experience that you imagined, this is not our intention, and we take this very seriously.We have received a re-clean request from you and on the basis of the details we'd like to advise the following:1. The job date for the initial bond clean was 22nd Jan, 2025.2. The bond back guarantee ended on 29th Jan, 2025.Unfortunately a free re-clean can only be organized during the 7-day guarantee period. Our team have sent out correspondences to your registered number however didn't hear back from yourself during the timeline.We are more than happy to organize this re-clean at a minimum call out fee of $100.Please advice on how you would like to proceed.Kind Regards,Team BCIC
WARNING This company should be out of…
WARNING This company should be out of business. They took over $1000 dollars to clean my house and did basically no cleaning and were then unavailable to do the reclean. Do not book this company to clean your house under any circumstances. Is was appalling this quality of clean and I had to reclean the house myself after spending so much money getting them to clean.
23. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Dear Emma, Thank you for sharing your feedback. We sincerely regret that your experience with our service did not meet your expectations. Customer satisfaction is extremely important to us, and we truly value the opportunity to address any concerns.
As part of our 7-day job guarantee, we are always committed to ensuring that any missed areas are rectified through a reclean. We received your reclean request on January 29th, and per our standard process, we require 24 to 48 hours to schedule and organize the reclean. As soon as your request came through, we coordinated with our cleaning team and arranged the reclean for the morning of January 31st—the earliest available slot.
However, after confirming with both you and the property manager, we were informed that the new tenants were moving in, and unfortunately, we were unable to access the property for the reclean. We completely understand how frustrating this must have been for you, and we regret that we couldn’t assist further under the given circumstances.
As outlined in our terms and conditions, which were accepted at the time of booking, we are unable to offer a refund or compensation if a reclean opportunity is not provided. Our primary goal was always to resolve this for you, and we’re truly sorry that we were unable to do so due to the property’s availability constraints.
We appreciate your time and feedback, as it helps us continually improve our services. If there’s anything else we can do to assist, please don’t hesitate to reach out.
Best regards, Team BCIC
Absolutely garbage!!!!
Absolutely garbage!!!!
For over $1000 for a clean. This company does not even clean grouting in the showers only wipes over the tiles.
Also they do not wipe or clean blinds, only dusting the blinds.
It’s a bond clean. Even a basic home cleaning service offers this?
We had the same service in Brisbane with another bond cleaning company for the rental we moved out of. It was cheaper $10 per hour. It’s exactly the same house 4 bedroom and 2 bathrooms. They also cleaned the blinds and scrubbed grouting for that price.
The carpet cleaning is terrible too. It smelled damp, wet and has no fragrance. A complete waste of time and money!!! We still aren’t sure if they actually did anything.
Also no one gets back to you when don’t get you leave feedback. I gave them the chance and no response, so I would not take the bond back guarantee seriously.
Make sure you understand exactly what is on the quote. So you don’t get a rude shock like we did.
Also on the date of payment my card was charged twice. $2000 taken off my card instead of $1000. It took 3 days to be refunded.
Not happy and would not recommend at all!!! Would give them 0 stars if I could.
23. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Dear Danielle,
Thank you for your feedback, and we sincerely apologise for the experience you had with our service. We understand your frustration and regret that we did not meet your expectations, especially given the importance of a bond clean during a move.
We’re truly sorry for the double charge on your card. This was an unintentional error, and we’re glad to confirm that the overcharged amount was fully refunded within three business days. We understand how concerning this must have been and apologise for the inconvenience caused.
Regarding your comments on the service, the service purchased includes light dusting of blinds and a surface clean of tiled areas unless deeper services (such as grout scrubbing or detailed blind cleaning) are specifically included and quoted in advance, we regret any misunderstanding.
We’re also sorry to hear about the issues with carpet cleaning. Our team takes pride in delivering quality work, and it’s disappointing to know we fell short in your case. While we do offer a 7-day guarantee, Nonetheless, we understand your dissatisfaction and are reviewing how we can better communicate this process moving forward.
Finally, we apologise if your feedback wasn’t addressed in a timely manner. That’s not the experience we aim to deliver, and we’re taking your comments seriously to improve our responsiveness and clarity.
Thank you again for taking the time to share your concerns; your feedback helps us refine our service and customer support processes.
Kind regards,
Team BCIC
AVOID AT ALL COSTS
DO NOT GO WITH THEM
WHATEVER YOU DO. Based out of India. Just here to take your money.
30. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Dear Zachary,
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations and appreciate you bringing these concerns to our attention.
Regarding the grout cleaning, we understand that this service was important to you. Unfortunately, we did not have a technician available to perform the grout cleaning at the time, and as a result, a full refund was issued for that portion of the service. We apologise for the inconvenience and appreciate your understanding.
As for the cleaning concerns raised, we offered a reclean under our 7-day guarantee. Upon reviewing the detailed list provided, many of the items fell outside the scope of the original quote and were classified as additional services. We’re always happy to include these tasks when requested in advance, and we apologise if there was any confusion about what was included.
We value your feedback and are continuously working to improve our service clarity and communication. Thank you again for taking the time to share your experience.
Kind regards,
Team BCIC
Bond Cleaning Nightmare
Bond Cleaning Nightmare
Beware BCIC bond cleaning company, charged us $980 for a 3 bedroom 2 bathroom apartment, upon walking through AFTER the clean it was TERRIBLE! They came completely unequipped for a bond clean with a small bucket of cleaning supplies, refused to scrub the showers due to a clause in the fine print, didn’t spot clean the walls, when we removed carpets from the quote it only took $100 off? The cleaning team was supposed to arrive at 8am Monday and didn’t arrive till 1pm after I chased the company multiple times, when they arrived they told us they weren’t equipped with the right cleaning gear and would need to come back the next day after I had already arranged power to be shut off. They came back the next day at 12:30 after agreeing on a 10:30 start - I had to chase them to find out what was going on! Then walking through after and seeing the state of the home we had to book a reclean which didn’t happen till Friday night - appalling service, terrible clean, way over priced. Beware and read the fine print before hiring!!!!!
20. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Dear Chantelle,
Thank you for your feedback. We’re very sorry to hear that your experience with our service did not meet your expectations and appreciate you bringing these concerns to our attention.
We regret the delay with the arrival time and any inconvenience this caused, particularly as you had already arranged for the power to be disconnected. While we always strive to meet scheduled times, unforeseen operational issues can occasionally cause delays, and we apologise that this impacted your plans.
Regarding the cleaning scope, our quotes are based verbal description of the property given by customers, and adjustments (such as removing carpet cleaning) are reflected accordingly. We understand your concerns about specific cleaning tasks, such as shower scrubbing and wall spot cleaning. These are addressed in our inclusions and exclusions, which are outlined in the quote documentation to ensure transparency before the job is confirmed.
Following your request, we scheduled a re-clean, which took place on the earliest available date. We understand you were still dissatisfied and chose to clean the property yourself. While we asked for supporting evidence of the remaining issues so we could consider further resolution, unfortunately, we did not receive a response.
We’re sorry that this experience left you feeling frustrated and disappointed. Your feedback has been shared with our operations and customer service teams to help us improve our scheduling, communication, and service clarity moving forward.
Kind regards,
Team BCIC
Worst compant ever really wish I had…
Worst compant ever really wish I had checked the reviews 😪 .
Do not use them!!!!!! At all cost, worst experience ever from day of bond clean with the cleaner they had assigned to clean and carpets trying to get extra cash for the inside of window which I thought was odd soi re checked the inclusions to following up for guaranteed re clean to them advising this was not avalible due to clean not being able to come out again and due to them me offering a small refund subject to not leaving a review haha OK not only did they not come back we then had to fix/clean items they had missed
Worst company even wish I could give 0 stars 🌟
9. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Bcic
Dear Nikki,
We’re truly sorry to hear that you were unhappy with your experience and appreciate you taking the time to share your concerns.
At BCIC, we are committed to delivering professional service and support, and we regret that we fell short in your case. Upon reviewing your file, we can confirm that your bond clean was completed on December 19. When you contacted us on December 20 requesting a re-clean, we attempted to arrange this promptly. However, due to the cleaner’s unexpected unavailability, we were unfortunately unable to carry out the re-clean on your preferred date of December 21.
We understand your frustration regarding the re-clean process and apologize for the inconvenience caused. Our team prepared a re-clean list aligned with the original service scope and offered a proposed resolution. While a specific refund amount was not confirmed initially, a goodwill gesture was offered based on the situation. We’re sorry this did not meet your expectations at the time.
Regarding the internal window cleaning query, we apologise for any confusion. Our inclusions and exclusions are clearly outlined in the quote documents, and our team is always available to clarify any details before or after the service.
As per your acceptance, the agreed refund was processed accordingly. We appreciate the opportunity to address your concerns and take your feedback seriously as part of our ongoing efforts to improve.
Kind regards,
Team BCIC
AVOID THESE PEOPLE!!!
AVOID THESE PEOPLE!!!
We paid before the clean $1300 and they have been 2 twice and still not done properly.
We paid for carpets to be cleaned which was not done.
Extremely hard to get them back to do the job properly.
DO NOT USE !!!!!!!!!
25. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Dear Ben,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations and appreciate the opportunity to respond.
We understand how frustrating it must have been to feel the service was not completed to the standard required, especially after making payment in advance. Please accept our sincere apologies for any inconvenience caused.
Following your concerns, we arranged a re-clean in line with our 7-day satisfaction guarantee. We appreciate you taking the time to send through images and videos outlining the areas you felt were missed. After carefully reviewing the evidence provided, we acknowledged that the clean did not meet our expected standards in certain areas, including the carpet cleaning, which you indicated had not been completed.
Based on this assessment, we offered a $250 refund, which was accepted by you and processed by us as a gesture of goodwill and to help make up for the inconvenience caused. This refund was issued promptly.
While we regret that the outcome was disappointing, we want to assure you that we take feedback like yours seriously. It has been shared with our internal teams so we can continue working on improving communication, consistency, and service delivery across all jobs.
We thank you again for bringing these issues to our attention and apologise that we weren’t able to deliver the level of service you rightly expected. If you have any further questions or concerns, you are always welcome to reach out to us directly.
Kind regards,
Team BCIC
Avoid at all cost!
Avoid at all cost!
I had paid $720 for a 3 bedroom but 2.5 bathroom house, a fair price for a big place for vacate clean. After the job was done, my landlord went to check the place and basically quoted it "not been professionally cleaned". It seems that only the floors and carpets are done and nothing else. My housemates and I could have done that myself. Their schedule for re-clean does not really help since my landlord has already hand the keys over to their new tenants and need to file a another report for a re-clean from the landlord. On their website, they do not show a link to find a report form to fill. Awful company to deal with, the 7 day bond back guarantee is a complete joke. If I can give them -5 stars, I will.
15. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Dear Woody,Thank you for taking the time to share your feedback. We are truly sorry that your experience with our service did not meet your expectations. Your concerns are important to us, and we regret any frustration this situation may have caused.At BCIC, our priority is ensuring our customers are fully satisfied with our services, which is why we offer a 7-day bond back guarantee as part of our contract. This guarantee is in place to provide you with peace of mind, ensuring that any missed areas within our service scope are promptly addressed through a free reclean.In your case, we understand that your landlord identified areas of concern, and we provided you with the opportunity for a reclean at no additional cost. However, we acknowledge that you chose not to proceed with this option. We regret that we were not given the chance to rectify any concerns directly, as this would have allowed us to ensure the cleaning met expectations.Despite this, we value your feedback and have worked towards a fair resolution. Our team thoroughly reviewed the missed areas and, as a goodwill gesture, offered a partial refund for the areas that did not meet our service inclusions. We appreciate that this resolution was accepted by you.We sincerely regret any inconvenience this experience has caused and assure you that we are continuously working to improve our services. If you have any further concerns, please feel free to reach out, and we will be happy to assist you.Best regards,Team BCIC
I regret so much choosing this company…
I regret so much choosing this company to do our exit' clean'. Our experience was like everyone else's on here. They showed up a day late. They charged almost double the quoted cleaning fee - saying things were 'dirty' or required 'scrubbing' - um, that's what cleaning is! Then they called relentlessly to ask for the additional payment - as late as 9pm and again before 7am on a Sunday morning. They did a poor job - we're not even convinced the carpets were actually cleaned. The staff were rude. They got what they wanted - money. All we got was a massive headache. DO NOT USE!!!! I'm annoyed giving zero stars is not an option.
12. Jänner 2025
Bewertung ohne vorherige Einladung
This was an incredibly frustrating…
This was an incredibly frustrating experience - it was a subpar job designed to get you to pay more for extra hours to clean to get your bond back or no guarantee. This company should be ashamed and embarrassed. Like everyone else on this thread I will have to go clean on top of what they’ve done and find a carpet cleaning service. They are so pushy, and know how to wind you into the deal to get money. Please avoid and pay the extra money you’ll eventually pay to these people to a real company. I can see why their workers don’t actually work reading the comments sounds like they don’t get paid properly either.
14. Jänner 2025
Bewertung ohne vorherige Einladung
Awful service
Awful service, terrible business and poor product. Our clean was horrible, expensive and the business deserves to be reported.
7. Jänner 2025
Bewertung ohne vorherige Einladung
SCAM!!! DO NOT HIRE!
I don't even know where to start with this company. Never before have I experienced such diabolical customer service; from the lack of cleaning that took place in our house to the people on the phone/ on emails.
They don't perform bond cleans to the standards required by agents. My partner and I had to do our own clean and spent almost 7 hours there and had to hire carpet cleaning equipment because they had not done a good enough job. The bathrooms were barely touched, kitchen cupboards still needed cleaning and the walls still needed spot cleaning. When only one cleaner came to re clean (with no carpet cleaning equipment despite us requesting this), he just stood around, did no cleaning and drove off.
I could go into a lot more detail but I'd run out of space. All I can do is implore you to not hire this company, they are a scam, refuse to uphold their contracts and seem to think they're above Australian consumer law. DO NOT HIRE!!!
16. Dezember 2024
Bewertung ohne vorherige Einladung
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