Great Overall experience with Bean Machine. Repair Service and follow up work. Demie was really helpful and swift with getting the unit back to us. The Connoisseur's are going to be out in force for... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
delivery was a week late because dpd sent it to the petrol staion.beanmachines washed thier hands of the problem
Customer service is incredible. Hats off to Tara from the CS team who really looked after us. Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing... Mehr ansehen
Just want to thank the customer service team for their help! We had a slight delivery issue with our new coffee machine + were assisted by Farheen, who was so helpful + professional! She was able to r... Mehr ansehen
Unternehmensdetails
Über Beanmachines
Vom Unternehmen geschrieben
Established commercial coffee machine and servicing specialists. We proudly supply bean to cup and traditional espresso machine packages to UK businesses.
Kontaktinformationen
Vereinigtes Königreich
- beanmachines.co.uk
4,4
Hervorragend
220 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 37 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent serviceThe fact you can talk to someone about…
The fact you can talk to someone about any problems with the coffee machine is excellent.
The engineers turn up when they say will.
Nice company to deal with
9. Februar 2026
Antwort von Beanmachines
Thanks again for taking the time to share your experience! It’s always our goal to make things easy and reliable for our customers, and feedback like yours really makes our day.
Milk cleaner product missed off…
Milk cleaner product missed off delivery and still not received
9. Februar 2026
Antwort von Beanmachines
Thank you for your feedback, and we’re very sorry your milk cleaner was missing from your delivery due to being out of stock. We’ve escalated this with our warehouse team to ensure it doesn’t happen again. Please let us know if we can help any further with this delivery.
Sean was super helpful
Sean was super helpful, fitted the machine quickly and was very informative and helpful when setting up the machine.
4. Februar 2026
Bewertung ohne vorherige Einladung
Good initiative
Good initiative. Ordering now is easier and deliveries are also streamlined with proper messages by DPD.
8. Jänner 2026
Their customer service does actually…
Their customer service does actually work.
Farheen was great. She took her time to really listen to me, and was then quick to resolve my issue.
15. Jänner 2026
Bewertung ohne vorherige Einladung
This is the second time my order has…
This is the second time my order has been delayed. Some constructive feedback: why can't you inform the customer when their order is delayed? It's only when I chase that I receive a response.
9. Dezember 2025
Antwort von Beanmachines
Dear Rebecca,
Thanks for the feedback, and sorry for the inconvenience caused by the delay. You’re absolutely right - we should be notifying customers proactively. We’re currently in the process of automating alerts so any stock issues are flagged and communicated immediately. We appreciate your patience and your constructive comments.
Always the same..Consistent fabulous…
Always the same..Consistent fabulous quality of Bean and prompt delivery.
2. Dezember 2025
Demie has provided a great service
Demie has provided a great service, was very attentive and quick to reply, it was very refreshing to get an issue sorted so quick! Thank you Demie:)
11. Dezember 2025
Bewertung ohne vorherige Einladung
Demi was quick to respond to our…
Demi was quick to respond to our service request - booked in engineer for the next day and provided details we needed. Thank you!
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Beanmachines
Thank you for the review Emily! We're really glad Demi was able to assist quickly and get everything arranged for you.
Amazing customer service!!
So grateful for Demie Smylie and all the help they have given me planning a decommission. When plans changed last minute they were so accommodating in helping.
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Beanmachines
Thank you kindly! We're delighted to hear Demie was able to help and make the process smooth even with last minute changes.
Delicious coffee selection delivered much faster than expected.
I ordered a selection box of beans to try out on friends and neighbours. Delivery was super-quick and each of three bean options was somebody's favourite. Great products, great service.
16. Oktober 2025
Antwort von Beanmachines
Thank you for this review. It's really great to read you've enjoyed the coffee and sharing it with your neighbours - you're a great neighbour!
Antwort von Beanmachines
Thank you Marie! We're happy that you’re happy with the product and delivery! :)
Excellent coffee at a reasonable price…
Excellent coffee at a reasonable price with speedy delivery.
6. Oktober 2025
Antwort von Beanmachines
Thank you Rob. A lot of work goes into keeping the prices as low as we can so always appreciate the positive feedback!
Great coffee and great service
Great coffee and great service
25. September 2025
Bewertung ohne vorherige Einladung
Antwort von Beanmachines
Short and to the point! Thank you Philip :) much appreciated.
Demie is exceptionally helpful
Demie is exceptionally helpful, dealing with all enquiries and queries promptly.
She always attempts to resolve any issues we have, our organisation often requires engineer visits for a set time frame/short notice and this is always accommodated where possible.
23. September 2025
Bewertung ohne vorherige Einladung
Antwort von Beanmachines
Thank you Sophie your kind words! We’re really glad to hear that Demie has been helpful and accommodating — I’ll be sure to pass your lovely feedback on to her!
some beans packet are open i don't feel…
some beans packet are open i don't feel i got a right beans because few its open packets
26. August 2025
Great service as always!
28. August 2025
Antwort von Beanmachines
We appreciate your kind word Wayne. Always a pleasure to be of service.
HUILA
The quality and thetaste of HUILA is excellent however it's never next day delivery and the item is pricey
4. August 2025
Antwort von Beanmachines
It's great to hear you loved the Colombian Huila and thank you for your review. We appreciate it isn't the cheapest coffee we supply but it's one of our best - it's just won a great taste award in this years judging!
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