bebcare.com Bewertungen 

何度もレビューを書いてきましたが、２年以上前に注文した Bebcare Air の交換用フィルターが、やっと届きました。
幸いなことに、届いた製品自体に問題はありませんでした。

Bebcare Air 本体 が届くまでに約１年、フィルターは２年以上かかり、その間、ショッピングサイト経由の注文のキャンセル交渉や、Bebcare Air 本体 の不具合内容の報告などを含めると、１００回以上メールでやりとりをしたと思います。

bebcare.comから商品を購入する際には、膨大な労力と忍耐を覚悟する必要があります。

Bebcare Air 本体 の挙動はおかしいままですが、注文した商品は全て届いたので、だましだまし愛用していこうと思います。

Impressive Product Quality and Swift Delivery! We recently purchased a new monitor, and it arrived at our doorstep in just two days. Setting it up was a breeze, with no need for complicated pairing processes. We're genuinely delighted with our purchase!

Awesome low emf product for my baby. I love the safety and peace of mind of this monitor. Rebecca was soooo helpful in helping us with the shipment

Good customer service and fast shipping! We got our new monitor for the baby within two days of placing the order. The system was easy to setup and doesn’t require pairing. Very happy with our purchase!

Please do not purchase from this company!

They are an absolute scam. They’ve stolen $400 from our young family and have stopped replying to our emails.

We purchased a baby monitor and requested a refund which they agreed to. We paid out of pocket to ship the item back which they received. However they have not refunded us the money. They’ve stopped replying and blocked us anyway they can.

When reading the other reviews it’s really sad to see so many people have a similar experience.

We received the wrong monitor model as a baby shower gift. Never opened it, still in its original packaging.

The day it arrived we reached out to see if we could exchange for the model we were interested in. This was well within Bebcare’s stated return window of 14 days.

I’ve sent 8 emails in the past 2 weeks and have reached out via their website contact form. I still have yet to receive a reply with any form of instructions on how to exchange.

If a business is unable to resolve the easiest customer issues, it means they do not stand behind the products they sell. Extremely disappointing.

Absolutely shocking. I have been waiting 5 months for a refund and they’ve now stopped replying. Borderline scam DO NOT buy from them.

Overall, great customer service. Very responsive team with fast turn-around to our emails. Got our monitor setup correctly to keep an eye on the newborn son.

Rebecca was lovely. She assisted with a replacement unit when our camera failed on a recent trip to Europe. We needed a working baby monitor badly, so her fast help is greatly appreciated :)

Absolute piece of garbage - unuseable. Constantly disconnects and will not reconnect. Network failure. Not connected to server. So many error messages constantly. It is also complicated to use (and im a tech savvy person so thats a lot coming from me). Contacted via website which says 'we reply instantly' and got zero response days later. Had to go and spend hundreds more dollars on a new monitor after spending around $500AU on this. Pretty upsetting! Don't waste your money!

This is a Chinese company located in Hong Kong that I searched and has no US-based location at all. There isn't even a support telephone number to contact them, when things go wrong, like they did for me... I ordered one of the wifi monitoring system for my wife as we have our second child coming in early May. I never once received a shipping confirmation, tracking number, anything, except they took my money and basically disappeared. As stated, they have no direct contact ability so you must 'chat' with some Chinese representative who is clearly speaking through an automated translator. They said my package was 'lost' in USPS shipping yet after 1.5 months didn't even provide said number so I could look for myself. It took them THREE WEEKS to refund the product/camera itself, and another TWO WEEKS to refund the $9.99 shipping. An absolutely awful company that 1. doesn't allow reviews on their page, which says it all, and 2. cons people simple enough to buy products based on 'social media influencers' paid to say this garbage. Arguably one of the worst companies I've ever dealt with, and that includes Bank of America and Buffalo Wild Wings. Avoid at all costs!

*** Warning - ⚠️ Worst customer service ever ***
We bought a monitor not fit for use and had to fight for a refund. Finally they agreed to a refund after we returned the item, which we did. It was tracked using Aus Post and when it was signed for at their end, we got our refund. Now, months later they have again taken the money from our account, saying that they never got the unit back and that we stopped replying to their emails, which is absolutely untrue! We can’t get them to reply to ours!!
DO YOURSELVES A MASSIVE FAVOUR AND AVOID THIS USELESS COMPANY!!!!

Hi, I bought a bebcare baby monitor for $170 in December 2021. By next Fall (less then a year from the time of purchase) the unit stopped charging when plugged in and became useless. Bebcare Customer Support was contacted (I was still within my 12 month warranty) just to find out that its not covered by the warranty. There was obviously something wrong with the internal wiring or poor quality of the base unit. They flatly refused to help and now I am buying another unit (not from them of course). Bad company doing bed business.

I really liked this monitor for the first several months I had it. Closed network, low EMF and a long battery life. My monitor stopped working after 8 months (still with-in the warranty time frame) and while I was frustrated things like this happen so I contacted customer service and things went extremely downhill form there. The response time was several days in-between with multiple follow-ups from me and a video sent as requested. To ultimately be told "the wireless module on the camera itself was damaged internally" then proceeded to tell me that that is not covered by the warranty because the manufacturer does not cover it. SO to sum up, the monitor and camera were with-in the warranty timeframe but Bebcare does not honor internal malfunctions caused by defect of their own equipment, that is not a warranty. Instead of offering to fix mine, send me a new one or heck send me a refurbished one for my ALMOST $300 monitor, I was offered a 30% off coupon. What a joke. They since have not responded to me after several more attempts to let them know that was not acceptable so they will be continuing to hear from me where it counts - a community of people who are looking for a low EMF monitor.

The Bebcare team was able to resolve a sound activation issue I had on the Hear audio monitor. It wasn't working properly and picked up some non existent noise. So they helped replace it for us. Very happy with our experience.

Great baby monitor!

BEWARE, BEWARE, BEWARE!!!!!! Bebcare's website claims their main offices are in beautiful Cambridge, Massachusetts; however, Bebcare runs credit cards through a Hong Kong ISL banking system, so my American credit card charged me an additional $5.11 foreign transaction fee to purchase their product. On February 21, 2023, Bebcare service representative Juliana told me that she discussed this issue with her superiors, and Bebcare would reimburse me a one-time charge of $5.11 for the foreign transaction fee. As of 3/6/2023, Bebcare still has not reimbursed me $5.11. I am NOT impressed with this company!!!!!
Here is the email Juliana sent me:

"Tue, Feb 21, 10:30 PM (13 days ago)
to me

Dear Diane,

Thank you for your email and the additional information about the foreign transaction fee. I have shared the information with the finance team for investigation. The team has confirmed that this is a charge levied by Bank of America, not by us. As mentioned before, we did not charge you this amount. Our other customers are not being levied this foreign transaction fee, which means the fee is dependent on the terms and conditions of the credit card. Nevertheless, we value you as a loyal customer of Bebcare. We will make a one-off exception and provide a special US$5.11 discount on this purchase. This discount is being processed and will show up as a credit back in your account.

I hope this information helps. Please do not hesitate to contact me if you have any questions.

Best regards,
Juliana - Bebcare Team"

Bebcare is not taking ownership of this issue. If they claim they are an American company, then they should NOT be running my credit card through a Hong Kong processor. DO NOT, DO NOT, DO NOT PURCHASE A PRODUCT FROM Bebcare!

My husband dropped the parent unit and broke it. The screen cracked and it doesn’t charge anymore. Olivia responded to our support request and arranged new replacement sent out to our vacation home quickly. Appreciate her help a lot. We needed the monitor to keep an eye on our 3 month old.

We have been on the hunt for the best baby monitor we could find. After reading a ton of online reviews, we discovered Bebcare and are so glad we found it. They produce the lowest radiation baby monitor on the market with the best feature set. We absolutely love ours after a year of use. Great product for every family.

Rebecca from the Bebcare tech support team is awesome. She helped us diagnosed a charging issue on the parent screen and offered a replacement unit for us, since it’s still under the warranty coverage. She provided a quick response by email and was proactive in solving the issue we faced. We love our Bebcare low emissions baby monitor so much.

We have been using the Bebcare Air baby air purifier for a year and have been happy with it. It does a good job of cleaning the air and protecting my baby from pollutants. Last week the thing stopped charging. Rebecca from Bebcare support swiftly replaced the unit for us even thought it just went outside of its one year warranty window.