BFP Bewertungen 

All arrived promptly. Well packed Good price

Excellent moments
Very good.

My experiences with BFP have been nothing short of amazing. They consistently strive to match competitor prices, ensuring I always receive great value. Susan, in particular, is a joy to collaborate with—her cheerful demeanor and sense of humor make each interaction delightful. She is incredibly accommodating, addressing pricing questions, providing gentle reminders when needed, and ensuring everything is seamless.BFP stands out for its outstanding customer care. Their commitment to assisting clients and ensuring smooth operations is evident. Their professionalism, dedication, and personal touches make them a highly recommended choice for business dealings.

Always very helpful.
Susan is our current contact & is always on the ball with special offers etc

Always a great efficiency well playing orders.
Very in depth and always makes sure the help as much as they can.
Great supplier.

I have consistently had a fantastic experience with BFP. They always do their best to price match other suppliers, which helps me get the best possible value every time. Susan, in particular, is an absolute pleasure to work with—her friendly and upbeat personality makes every interaction enjoyable, and she is always up for a laugh. She goes above and beyond, helping with pricing queries, offering helpful reminders if I’ve forgotten anything, and making the whole process smooth and easy.

The level of customer service at BFP is exceptional. It’s clear that they genuinely care about supporting their customers and making sure everything runs without a hitch. I can highly recommend BFP for their professionalism, dedication, and the added personal touch that makes doing business with them a real pleasure.

BFP have a great range of products for our bakery and pricing is competitive. Always helpful if I need to call them for anything - delivery driver is cheerful too!

Very good company and the sales lady Susan is amazing

Customers service is very good ladies (suzan) on the phone make sure u gat the service u need .they help me with the price and if I'm short on minimum order she still make sure I get the free delivery, they always offer me if there is new product, like pistachio croissants...as of products they are good I don't get any complaints, but size could be bit more bigger. And there is new product out there I think it's called graffin, we should try that,I see in loads of coffee shops.thank you. Recep endogan

The sales team are informative, friendly and deliver excellent service.
As a customer I am always kept informed of offers etc.
The drivers take care with the delivery ,and nothing is too much trouble

BFP is an absolutely fantastic company with some great people behind it. It doesn’t matter who you speak to, the level of service and support is the same. Everyone from the sales team, marketing, drivers etc. Always a friendly chatty team and whatever you need they always do their best to get it to you, at a great price, with a smile. Susan, Emily & Arnold are the ones I usually deal with over the phone or email and I can’t fault their support. It’s always much appreciated during usually stressful times as a bakery owner! Give them a try, you won’t regret it!

Very good company. Quick delivery. competitive prices. Helpful customer service

A great company which really does try to go the extra mile in regards to customer service. I've dealt with this company for a few years now and although not always have certain items in stock the lovely staff have always kept me informed when it would be in and to sort me out. Andrea in particular a star ⭐.

Currently having an ongoing issue which has now spanded over 3 weeks. I have been lied to on several occasions, with various delivery dates, no longer adequate stock for my order, and then sending out of date stock. The service I have received over this one order is diabolical. It has cost me hundreds of pounds, and has negatively affected my business severely.

Thank you for your email and the opportunity to provide feedback.

I’d like to share how impressed I’ve been with Suzanne’s exceptional support throughout my experience. From the moment of setting up an account, Suzanne was incredibly helpful and made sure I had all the information I needed. She went above and beyond, providing clear and detailed guidance, which made the entire process smooth and easy.

What stood out to me most was Suzanne’s dedication to ensuring an urgent delivery arrived on time. She not only took the necessary steps to make sure everything was in place, but she also kept me updated along the way. Her proactive communication was much appreciated, especially given the urgency of the situation.

In addition to handling the delivery so efficiently, Suzanne took the time to inform me about BFP's account services, ensuring I was aware of all the features available to me. It’s clear that BFP is committed to providing excellent service, and Suzanne’s efforts are a perfect example of that commitment.

I’m more than happy to leave a review on TrustPilot to share my positive experience. Thanks again for reaching out, and I look forward to seeing how BFP continues to improve and enhance its services.

Best regards,
Chee

Completely disappointed
I made an order last week on Thursday.
Before I asked the lady that works there for that company BFP if I made the order now can I receive on Friday?, she said as soon as you do before 12:00 pm yes no problem.
I made the order and nothing comes to confirm.
Friday I call her and I asked for my products.
She said something very strange and in the end she said you will receive your products Monday I said Monday is our day off after Wednesday I said how is it possible I need this as soon as possible, well Tuesday is the earliest, ok ! Today is Wednesday and I received a message from the company that could be deliver my products on Thursday.
So how we can trust that Company or the people work there….

Very Bad company services

Once again you have failed to deliver my order and repeatedly lied to me over the phone. I order and sometimes my order arrives within 3 or 4 days, other times, like today I have to repeatedly contact you to be told numerous different days and excuses. This most recent order was placed 03/11, today is 14/11 and despite being told it was being delivered 12/11 then 13/11 it’s still not here, now I’ve been told you have no delivery vehicle available and no dry ice and the earliest you can do is 20/11 - 17 days after the order was placed!! This is the third time you have done this to me and this is the last time I am ordering from you. You are losing me customers because of your incompetence- if you can’t fulfil an order then don’t accept it in the first place - simple! Absolutely fuming - I now have to cancel both my events this weekend because I have no stock yet again!

**UPDATE**

The order number was BFPX16777

Always a great service and more importantly, speedy delivery. They commit to the delivery service you pay for.

Excellent service cant fault anything , the customer service lady was great, thankyou very much.
The Bakery leigh on sea Essex

All good, had issue with delivery , with one call all sorted