Biffa Bewertungen 7 623

karen was great

Zoe Cooney was very helpful. It was nice that she actually called me to discuss and then resolved the issue. Good customer service from Zoe.

Hollie was very helpful, polite and prompt to provide me with info I needed.

Biffa come and collect bins from the commercial property on a quiet residential street between 6am and 7:30am. Always seems to be on my late start day off when I’ve worked a late evening the night before that they come. I then have to work on about 4 hours sleep every time because I’m someone who struggles to get back to sleep. I cry every week because of this, I’m aging because of this, I can’t concentrate at work because I’m so tired because I’ve been woken up hours before I was expecting. I couldn’t hate this company more.

Zoe does such a great job for us. Cannot recommend her highly enough.

Do not use this company. Had loads issues with them not picking waste up and then saying it had been picked up , when clearly it has not… absolute shocking customer service. When you ring them you are put on hold for over 20 mins and still can’t get through

Great experience. I srang and spoken to Alicia nadin on the morning of the 14 of April so see when my contract was up for renewal. Alicia gave me a fantastic new contract. Well and truly happy with how she delt with it . Definitely a good asset to the company

We have just created an account for refuse collection with Biffa and I would like to thank Stephane Clerc, Regional Specialist I&C South East for his patience and help in setting this up. Nothing was too much trouble for him. I now look forward to receiving an excellent service from Biffa.

Very helpful and lovely to talk to

Dear Sir/Madam,
I am writing to express my concern regarding my account (Account Number: P 464 02).
When I initially signed the contract with biffa , I was quoted a monthly charge of approximately $50, with no mention of any additional or hidden fees. However, I am currently being charged around $100 per month.
Furthermore, I have recently noticed additional charges being applied, including fees related to fuel price increases, rental charges, and waste transfer note charges. These costs were not clearly communicated at the start of the agreement.
I also understand that I am unable to terminate the contract or seek alternative service providers, which is causing further concern.
As a business owner, I find this situation disappointing, as the initial terms presented do not reflect the actual charges being applied. The presence of multiple hidden charges has made this agreement difficult to manage.
I kindly request a clear explanation of all current charges and a review of my account. I would also appreciate clarification on my options regarding the contract.
Also they said in the agreement said
If we want we increase the charges at any time.
Thank you for your attention to this matter. I look forward to your prompt response.
Avoid biffa

It was the excellent and efficient initial call to the customer service team. The call handler was helpful, knowledgeable and professional. In addition the subsequent support provided by Alicia, Loyalty Team Executive was extremely helpful and informative.

13/04/2026. Rubbish is their game but their customer services is spectacularly RUBBISH. I have wasted at least an hour of my time trying to get through to them on the telephone and their website makes no provision for a member of the public to make an enquiry / complaint.

Unfortunately my council uses biffa for waste collection. They miss collecting bins then refuse to come back claiming that the bin is contaminated with food. There's nothing in the bin but cardboard. No way to escalate the problem.

If I could give zero stars, I would.

After three months of repeated complaints, there has still been no resolution. The level of service is completely unacceptable. Collections have been missed, and last week our scheduled pick-up dates were changed without any warning—only for the collection to be missed again.

To make matters worse, you have increased the price of each bin by £10 without any communication. This lack of transparency and professionalism is shocking.

We are a small independent business with 1 x 1100L general waste bin and 1 glass bin. When collections are missed, the impact on our operation is severe, particularly from a health and hygiene perspective.

At this point, we have lost all confidence in your ability to provide a reliable service. We will be cancelling our agreement and seeking an alternative provider.

I would strongly advise other small businesses to avoid this company.

Shocking company! Get you on board with
No over weight chargers then hit you half way though your contract with over weight charges and say they won’t do anything about it. Complete joke do not use under any circumstance!!!! I have multi emails from reps saying they will never charge over weight charges but when I questioned this they said the contract has fine print that allows them to change there mind.

David U was great from start to finish and quick communication. I started my online query in the morning and by 5pm all the agreements were signed, sealed and delivered. 100% deserves a 5 star rating.

Leaving this review on behalf of my business partner as a new bin has been promised since February. Keep getting fobbed off. Phoned several times having to repeat the issue over and over again without resolution. New bin was promised to be delivered 2 days ago, assured it would be delivered but wasn’t. Phoned this morning and was told delivery was being put back for another week. This is completely unacceptable, paying for a service that is not being given. A food business being expected to run without a bin is absolutely outrageous.

Very helpful

Telesales Executive, Helen, was very knowledgeable, friendly and helpful.