STAY CLEAR FROM THIS COMPANY. Despite the cancellation, I continue to receive invoices, and the situation has now escalated to credit control. It is extremely difficult to get in touch with their... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We have had an excellent experience with Suez so far. They are always on time and very helpful with any queries we may have. Brett has been a massive help throughout, by constantly keeping in touch an... Mehr ansehen
This is now my 7th or 8th review. The 4th since cancelling my contract with Suez in September. They still invoice me and now credit control is getting involved. They are impossible to contact and don'... Mehr ansehen
Unternehmen hat geantwortet
Missing bins/bag before Xmas..apparently left somewhere up the road rather than returned wher3 they were left. One call back after complaining to E.Devon Council…due a final callfrm Suez but never ha... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Part of the global SUEZ group, we employ more than 6,000 people in the UK. Since 1988, we have been delivering innovative and environmentally responsible solutions to manage waste and water for our customers – households, local authorities, and industry and commerce.
Kontaktinformationen
SUEZ House, Grenfell Road, SL6 1ES, Maidenhead, Vereinigtes Königreich
- 0800 093 1103
- marketing.uk@suez.com
- suez.co.uk
2,9
Akzeptabel
2849 Bewertungen
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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STAY CLEAR FROM THIS COMPANY AND ITS DIRECTOR
STAY CLEAR FROM THIS COMPANY. Despite the cancellation, I continue to receive invoices, and the situation has now escalated to credit control.
It is extremely difficult to get in touch with their team, and when I do, case numbers are not followed up properly. I have had several lengthy conversations with representatives who assured me the issue would be resolved, yet no progress has been made.
I will not pay for six months of services that were not provided, and it seems this matter may eventually be taken further. Based on my experience, I would strongly recommend considering alternative, more reliable provider
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von SUEZ recycling and recovery UK
Hi Mary,
We are sorry to hear you've been experiencing issues. I've requested more information from you so we can investigate this for you.
I am a little confused by your assertion that you have left multiple reviews as this is the only one coming up for you on this page.
Please do get in touch as we would like the opportunity to resolve this situation for you.
Warmest regards, Jack
Update:
Hello Mary,
Thank you for confirming your case number. I have escalated this internally and have requested the team confirm back to me the actions they are taking. I am on annual leave from tomorrow so will update when I return.
Warmest regards, Jack
Brian Alty at the Stretford recycle…
Brian Alty at the Stretford recycle unit was very helpful when I was unloading a variety of items.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von SUEZ recycling and recovery UK
Hello, thank you for your kind review and for taking the time to leave it. I have passed on your comments to the team and we will recognise Brian for his efforts.
Warmest regards, Jack
Very poor we or neighbors don’t know…
Very poor we or neighbors don’t know what day they turn up
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von SUEZ recycling and recovery UK
Hello Jason, we're sorry to hear you have been experiencing issues with collection reliability. To enable us to best investigate your complaint, please would you respond to our information request confirming your account number, if you are a business or your postcode if you are a resident.
Warmest regards, Jack
We have had an excellent experience…
We have had an excellent experience with Suez so far. They are always on time and very helpful with any queries we may have. Brett has been a massive help throughout, by constantly keeping in touch and ensuring that we are happy with the service at all times. He also organised for us to visit the Energy Recovery Centre so that we can see how our waste in processed.
13. März 2026
Bewertung ohne vorherige Einladung
Ibe at suez Bredbury = top bloke
Ibe at suez Bredbury = top bloke! One of the managers there and really helped me with the disposable recycling waste. Cares about the planet and a great face of the company.
Tim Shaw (tv motoring tv presenter)
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von SUEZ recycling and recovery UK
Hello Tim,
Thank you so much for your kind review. I will pass on your comments to the team who will celebrate Ibe.
Many thanks again,
Jack
This is now my 7th or 8th zero star review
This is now my 7th or 8th review. The 4th since cancelling my contract with Suez in September. They still invoice me and now credit control is getting involved. They are impossible to contact and don't follow up on case numbers. Despite long conversations with people who promise to deal with this I never get anywhere. I won't pay them for 6 months of service I haven't received so I guess they will eventually take me to court. Avoid and find a competent company.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von SUEZ recycling and recovery UK
Hello David, I am truly sorry you have had to contact us again to get this situation resolved. I also apologise for the delay in replying to your review, I wanted to ensure everything had been completed at this end before I updated you.
I understand you received a call today from one of our employees from the Cawleys customer service hub who confirmed that your credit has been raised and they have taken appropriate action to ensure you are not chased further for these incorrect invoices.
I can only apologise again for the tardy manner in which your issues have been dealt with. The Cawleys team is new to SUEZ systems hence the issues but that is no excuse.
I hope you have a good day.
Warmest regards, Jack
Traffic queues long outside our local…
Traffic queues long outside our local recycling plant with the gates shut had to phone head office to see why the centre was closed, I was told it was windy (no weather warnings from the met office) no staff outside telling us why it was closed it wasn't even windy.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von SUEZ recycling and recovery UK
Hello, we are sorry to hear you weren't aware the recycling centre was closed. I've requested more information from you, specifically which recycling centre you visited and when so we can investigate this fully.
Warmest regards, Jack
Not recommended
This company is a waste of time and money. They do not collect the waste regularly and when they collect they overcharge it claiming that it is heavier. Although I did all my payments they do not collect my waste claiming that I have not paid it. I have to wait ours and days to tell them to check their system. Finally they apologised and still sending me the same generic emails. My waste bags are in the middle of the street for 10 days.
Not recommended. Total scam
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von SUEZ recycling and recovery UK
Dear Habibe,
Apologies for not seeing this review before. I believe your issues were resolved after you raised an issue on our sister company, Cawleys Trustpilot page.
Please do let me know if that is not the case.
Warmest regards, Jack
Where were boxes/bag?
Missing bins/bag before Xmas..apparently left somewhere up the road rather than returned wher3 they were left. One call back after complaining to E.Devon Council…due a final callfrm Suez but never happened.
Generally ok but average rating at best.
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von SUEZ recycling and recovery UK
Hello Kevin, we're sorry to hear we didn't call you back. I've requested more information from you so we can check everything has been resolved.
If you wouldn't mind providing us with a reference number or your address, we'll be able to investigate.
Many thanks,
Jack
Absolutely shocking service
Absolutely shocking service - only been with then for a couple of months and they have failed every week to collect on the agreed day! No comms from them .. down to customer to chase. case open no comms then they close the case even though the bins are overflowing! DO NOT USE THIS COMPANY. They will give excuses like driver time, driver shortage... who cars that's your business problems not ours we are paying you to do a simple job! Case Created - 01004913
9. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von SUEZ recycling and recovery UK
Hello there, we are really sorry to hear you have received such poor service. So I can raise this with your local team, please would you respond to the information request email? I'd like to get this resolved for you so any details you can provide will be really helpful.
This is not the experience we wish any of our customers to have so thank you for letting us know so we can put it right.
Warmest regards, Jack
Still missing collections but reporting them as collected
Poor service in Milton Keynes (Broughton area). They are lazy and miss collections and then report them as collected. The communal bin here is full up and it's at least the 2nd week they didn't bother collecting. When they do bother to collect they're too lazy to close the doors on the bin store, leaving them wide open and banging the walls in the wind which is a noise nuisance for residents.
Edit: I was sent an email demanding my full name and phone number under threat of having my review removed
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von SUEZ recycling and recovery UK
Hello, we are sorry to hear you have been experiencing a poor service. I have requested more information so we can investigate the issues you reported. If you could include the address that would help immensely.
Warmest regards, Jack
Hello, the email sent is a standard template from Trustpilot and we have no control over the wording unfortunately. I can assure you we will not be requesting the removal of your review as we know you are a resident we service from the detail you provided. Thank you for providing your contact information. We will be in touch with you shortly so we can gather everything we need for a full investigation.
Warmest regards, Jack
First class service
First class service. I received a quote very quickly, I did make a mistake and this was rectified straight away and a new quote sent across the same day. I found Mike Skeates to be very helpful and responded to my emails and phone calls promptly, nothing was to much trouble, an excellent service provided by MIke.
Thank you.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von SUEZ recycling and recovery UK
Dear Evelyn, we are delighted to hear you have had a great experience with our team. Thank you so much for taking the time to let us know.
Warmest regards, Jack
Antwort von SUEZ recycling and recovery UK
Dear Allen,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Antwort von SUEZ recycling and recovery UK
Dear James,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Antwort von SUEZ recycling and recovery UK
Dear Customer,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Terrible service
Terrible service, never collected bins on time, and collected glass bin at 4:30am on more than several occasions despite this being something that is actually against the law!
10. November 2025
Antwort von SUEZ recycling and recovery UK
Dear Nicola, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe
Claycots School
1. My collection dates are constantly rescheduled causing a build up of waste and meaning I have to spend time remailing to chase collections.
2. I have asked several times for a name of our account manager so that I can discuss issues but this has not been forthcoming.
3. I received an email on Friday evening stating our bins were not emptied due to the car park being full, yet there was plenty of space for the lorry to access and empty the bins, as has happened on numerous occasions during the day.
28. November 2025
Antwort von SUEZ recycling and recovery UK
Dear Jo, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe
Antwort von SUEZ recycling and recovery UK
Dear Customer,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
our last collection was on Friday 28th…
our last collection was on Friday 28th november. waste was put out on Monday 1st December and that is where it still is. we have been missed Monday, Wednesday and Friday, despite repeated promises of collection through the week including Saturday 6th. arriving at work this morning i was astounded to still see it there. we have the weekends waste on top which won't go in the seagull proof bags as there is no room.
2. Dezember 2025
Antwort von SUEZ recycling and recovery UK
Dear Diane, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe
Unreliable food waste collection
1. Dezember 2025
Antwort von SUEZ recycling and recovery UK
Dear Peter, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe
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