Great bifolding doors that give us an amazing outlook on our garden. Very good quality, having chosen the more expensive German version. However the email communications from the company leave a... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
IN ADMINISTRATION - buyer beware, the directors son has set a a new company Install and Service Limited (Company No.16980816, 20 Wenlock Road, London N1 7GU) and is currently using the Bifolding Door... Mehr ansehen
I unfortunately feel compelled to write this review out of frustration and concern. Is this company still trading? I have called several times and no-one picks up the phone! I have emailed this past w... Mehr ansehen
The doors were good value. We waited longer than expected. The biggest letdown was that the initial measurement was not correct, meaning we had to settle for an unsightly spacer/ top vent or wait for... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Installateur von Fenstern mit Doppeltverglasung
- auch in
- Fensteranbieter
- Fensterinstallationsdienst
- Glasreparatur
- Türengeschäft
- Türenlieferant
Vom Unternehmen geschrieben
Install and Service Ltd purchased the bifoldingdoorfactory.co.uk website February 2026. We have many years’ experience in the industry the products we offer can help you keep within your budget and meet delivery targets to keep your project on time. Supplying Cortizo, Schuco, Smart Systems and Origin products we can provide fast deliveries with products to suit a client’s needs. Covering 90% of the UK we can supply, install and service all products. Check our website for full details. Installation guarantees are for ten years and insurance backed by the Consumer Protection Association. Company and installers are members of FENSA. Replacement products are issued with a FENSA certificate. Our installers are employees ensuring the companies standards are maintained. We run an in-house training program for installers on all products to maintain a high standard of work.
Kontaktinformationen
Nationwide installations, Vereinigtes Königreich
- 0345 163 2131
- sales@bifoldingdoorfactory.co.uk
- bifoldingdoorfactory.co.uk
2,2
Mangelhaft
172 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
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There was a small alignment problem…
There was a small alignment problem with our Bifolding doors- no probs. It was easy to arrange a fitter out- thank you Imran.
The fitter could not make the agreed date due to some complications with the job before, we were informed and re-arranged for the next day. Unfortunately, due to a miscommunication we did not know his daughter went into labour. Still, he came the next day and sorted the problem out- thank you!
So apart from a hiccup in communication, we can not fault the service.
9. September 2020
Bewertung ohne vorherige Einladung
Antwort von Bifolding Door Factory
Thank you for the review and we apologise for the missed appointment it was just unfortunate timing and as we all know everything gets dropped for family.
Fantastic ongoing customer service
Fantastic ongoing customer service - very happy. Quick to respond and resolve issue. One star knocked off for not wearing face mask or gloves when coming into the house.
8. September 2020
Bewertung ohne vorherige Einladung
Antwort von Bifolding Door Factory
Thank you for your review and informing us of this irresponsible action by our fitter. It is company policy that whenever an employee comes into contact with a member of the public they wear PPE. This has been addressed with the fitter in question and I apologise for his actions.
Phil
This is the second installation of…
This is the second installation of bi-folds from them. Great product, workmanship and an overall excellent service.
6. August 2020
Bewertung ohne vorherige Einladung
Antwort von Bifolding Door Factory
Hi Antony, Appreciate your second order and once again it was a pleasure. Photos of the door look great.
Regards, Phil
Excellent and quick service from start to finish
Excellent and quick service from start to finish. Even though we had a slight hiccup with the measurements of the frame at time of installation, the company were quick to rectify and resolve the issue. We found Dan (the fitter) very helpful and professional and he was meticulous to ensure the doors were fitted properly. We love the finished product and would recommend to friends and family.
22. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von Bifolding Door Factory
Hi Simon, Thank you for the review the photos of the doors look great. It's been a pleasure.
Regards, Phil
Very poor customer service
I have asked for quotes for Schueco lift and slide doors( 2 sets, 7 m span and 4 m span) and a large fixed roof window.
Every time I ring I speak with the same person who is very rude and unpleasant. I have now asked twice( over the phone) for technical information about their products for my builder and have had no reply. I have emailed as well as rang. I once got an email saying there was no outstanding information request... the person I speak with on the phone obviously just bins my request.. I can’t understand that in these difficult times for businesses they are offering such poor customer service. I have now placed an order for my expensive doors with another company.
16. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von Bifolding Door Factory
The lift and slide quote was provided on the day it was requested. The flat roof quote was again supplied the same day it was requested. You then asked for the roof-light to be installed at an unusual angle and we suggested at that pitch it would be better to use a vellux roof-light which you objected and said you want a fixed pane roof-light like the one shown on our website. The issue has been you have asked for a product that is not designed for your application we have tried to help but obviously not to your satisfaction. I apologise if my advice was not to your liking best of luck finding a supplier who can work with you.
Good Company
Good Company - with a great product , Highly recommended
18. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von Bifolding Door Factory
Hi, Thank you for your review. I have had a look at your installation photos and you have a very interesting building. If possible when finish could we get some photos of the finished garden room.
Excellent company !
Excellent company !
We are thrilled with our Bi Fold door ! The quality is excellent .
Installation all as arranged, efficient, pleasant fitters.
Wouldn’t hesitate to recommend them
9. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von Bifolding Door Factory
Hi Susan,
I saw the photos of your installation yesterday and thought how well the colour suited your home. They look very good in the RAL colour chosen. I will pass your message on to all concerned. Thank you for your business.
Highly Recommended
Highly Recommended, great installation team who take pride in what they do
7. April 2020
Bewertung ohne vorherige Einladung
Antwort von Bifolding Door Factory
We were pleased to be able to complete your installation during these difficult times. Your email sent to the company has been passed to our staff and we all appreciate your business.
Great service and a superb product
Great service and a superb product. This is the second time that I have used this company and can thoroughly recommend them
3. April 2020
Bewertung ohne vorherige Einladung
Antwort von Bifolding Door Factory
Hi David, We are pleased to have been able to help secure your home during these difficult times. Stay safe and I will pass your message onto our staff who will appreciate your comment. The photos of your three sets of white doors look very smart.
Excellent service from start to finish
Excellent service from start to finish. The men who came into fitting the biofolding doors and windows were very pleasant and helpful. Also cleaned up and gave good instructions on how to operate my new doors.
12. März 2020
Bewertung ohne vorherige Einladung
Antwort von Bifolding Door Factory
Hi Gail,
Thank you for your review we were pleased to complete your project.
Regards,
Very fast
Very fast, high quality service from manufacturing to installation
3. März 2020
Bewertung ohne vorherige Einladung
Antwort von Bifolding Door Factory
Hi Richard,
Thank you for your review much appreciated.
Regards, Phil
Faultless
Faultless, the fitter did an excellent job and I highly recommend.
The only issue was the delay of the doors arriving from Germany and the slight crack in the glass pane on arrival, however, the pane is being replaced immediately.
22. Jänner 2020
Bewertung ohne vorherige Einladung
Antwort von Bifolding Door Factory
Hi Matthew,
Thank you for your review we did receive an email from your father and builder saying how pleased they were with the installation. I do apologise for the delay in completion.
Regards, Phil
A very good service
19. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von Bifolding Door Factory
Hi John, Thank you for your business and review.
Regards, Phil
Excellent all round
We are really happy with our lovely Schuco bifolding window which was produced to a very high standard, in good time and fitted perfectly. Everyone I spoke to and met from the company were friendly, courteous, professional and informative. Thank you to all the team!
8. November 2019
Bewertung ohne vorherige Einladung
Antwort von Bifolding Door Factory
Hi Melanie,
Your review is very much appreciated thank you.
Regards, Phil
Excellent installation team
Excellent installation team. Very pleased with the new doors.
25. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von Bifolding Door Factory
Hi Iain,
Thank you for your business and your review. I see the photos taken by the fitters and can see how much better the threshold is now compared to the old doors. This will be so much safer for your family.
Regards, Phil
Very pleased with our new door and…
Very pleased with our new door and windows. Competeive price and kept well informed of installation plans. Thank you all. Would highly recommend.
14. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von Bifolding Door Factory
Hi Em,
Thank you for your review it was a pleasure doing business and I am pleased you are happy.
Regards, Phil
Keep well clear of this incompetent company or use at your peril!
Oh my God! Do not trust them.
Where do I start with this company?
Sales staff are lovely but from the installation last October, yes a year ago, we have been palmed off and insulted- a customer who doesn’t like being told what she doesn’t like to hear.
Referred to the GGF guidelines with the faulty glass- which was finally replaced earlier this year with more faulty glass!!!
Ignored for 4 months and their inspector finally came last month and confirmed I was correct all along. The director did apologise but that has made no difference at all- worthless!
The replacement glass was delivered to site- we were that close to being completed, only to have it collected the following day.
So you would think that there would be a sense of urgency to finally completing the job.
No I have been informed that the fitters are busy for several weeks and I will be “informed “ when I will have the job completed.
So I set of Schuco doors are ok but the other set will be celebrating their first birthday- still imperfect. That’s not what I paid thousands of pounds for!
3. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von Bifolding Door Factory
Hi,
You have a very large pane of glass with a very minor defect. It is being changed and you can communicate through the office via phone or email. You have what is a very good looking job with one minor imperfection in a single unit which is being attended to. Much appreciated. Regards, Phil
Bifolding doors fitted good…
Bifolding doors fitted good communication from start to finish.
Great job.
Highly recommended
2. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von Bifolding Door Factory
Hi Lee,
Thank you for your comments. The anthracite door looks very smart in your home.
Regards,
Great quality windows & doors highly…
Great quality windows & doors highly recommend
19. September 2019
Bewertung ohne vorherige Einladung
Antwort von Bifolding Door Factory
Hi Des,
We were delighted to be awarded your large order, and It pleases us to know we have delivered the service we promised. I look forward to seeing some photos of the completed building.
Thank you for your review.
Regards, Phil
Antwort von Bifolding Door Factory
Hi Rae,
Happy to be of service to repeat clients.
Regards, Phil
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