Bigeasy Bewertungen 

The Big Easy used to be great, we used to venture the Chelsea location years ago and have very fond memories. This is why I recommended to have our Team Christmas dinner at the Coven Garden location. I have learned to regret this now as the food was incredibly substandard and the service was very poor. They prioritise drinkers at the bar rather than the big groups of tables that are spending hundreds for dinner. The meat was very dry and the Manager's only offer to put this right was to throw some barbecue sauce on it. The live music was a highlight and they made a good Negroni but will never eat there again. Blues Kitchen is a hundred times better, try that instead!

Big Easy - Westfield, Stratford. From start to finish a terrible experience. The man that greeted us was absolutely fuming at the world for whatever reason. Our drinks order took a long time to come and when they finally arrived the waitress accidentally spilt one of the drinks. Which was fine but she didn’t apologise, and just asked if we wanted her to swap the half spilt bottle. The obvious answer being yes. The member of staff didn’t even clean up the spill properly, just used our napkins and then disappeared, leaving us a sticky table. We then finally ordered 3 burgers and a side of mac & cheese. The burgers were all very dry and the mac & cheese never arrived. I even asked 3 separate members of staff for another drinks order and asked where our side was. 15 mins goes by and no sign of anything. At this point we were in a rush to leave for a show, so we just had to deal with the situation. I then had to ask for the bill three times before it came and they had the cheek to add a service charge. A very bad experience with lack-lustre staff, who clearly don’t want to be there.

It was a good experience with lucian from Bluewather good worker taste was amezing. I like 5 stars

Poor service. Constantly had to remind them we were!

Food OK, but won't return. They need more staff

Bluewater Absolutely astonished at the price of the meals and to add an extra kick in the nuts, we are sat next to 2 people, screaming and shouting. Had a waitress, rushing for the drinks, then somebody completely different walking past took our food order and then when the bill come automatically charged 12.5% service charge. What restaurant presumes to put 12.5% on top, surely that’s up to the customer to decide I genuinely would have been okay if the service was brilliant and the food was good, but I might as well have gone to the local pub, horrible experience

Food was stone cold paid for to burgers with extra cheese, they came out with no cheese whatsoever. £60 for two burger and chips was a total ripoff. No customer service at all. Was supposed to be a special night and they ruined it . Feel totally ripped off and disappointed . Same on you bluewater

Poor service poor food,charged over 200 pounds for three of us and we were rushed to eat and leave,steaks were as tough as boots best part was leaving

The National lobster deal definitely made my day at the Covent Garden branch today with my friend who has never been there before. Have been going there for their lobster for years as they are in my opinion the most delicious sweet tasting lobster without any adulteration, just clean mouth watering flavour. The only setback is that I prefer chunky chips rather than French fries.

The staff there were so welcoming as we just walk in. Was unable to book a table online. They were courteous and friendly and especially the manager, Anson whom we had a great conversation with. Will look forward to another deal. The current prices are way beyond what I used to pay in the past though I do expect some increase in the price but not that steep.

Service was slow .
One of the drinks had a fly at the bottom on the straw .
The food was cold the ribs was just fat! disgusting.
Waste of money . This was supposed to be a birthday treat, Don’t do it
If your hungry go mc Donald’s

There was one specific bar tender with a very disgusting attitude extremely rude. A ⚫️ man with braids in his hair. He also brought his children to the venue to eat for free. Was disgusting and wouldn’t serve us seems extremely aggressive when asked to do his job

I’m not one to write bad reviews on anyone and shame a company but this could warn others. honestly the first and last time I’ll be visiting this place. Firstly we got there we had to wait for tables which was understandable it looked busy. People were walking out and no one came to say anything if there was tables available or what was the update. The staff looked rude as hell, doesn’t look approachable. Anyway a lady who seemed to be a manager was only being nice. Anyways We ordered and we got our drinks, got a deal with the lobster and Prosecco and the drink was deadass flat, tasted like it been in the fridge for days and they just couldn’t be bothered to check if it’s drinkable or not. Moving on We got our starters and the portions were small for its prices. The starter were good ( prawns and tenders) Then after we were done with our starters we got our mains. The person who bought the food didn’t seem to acknowledge we had stuff from our starters to be taken away before handing the mains. there was no space at all and he handed it to my hand and left.and I had a question to ask about the food and he just vanished. We got it and it smelt ranked. No nice smell was tingling my nose. No heat no nice fragrance smell no sauce for the lobster . The person who took the order didn’t even asked if we had allergies and stuff which my friend did. No responsibility at all. They just dumped the food and forgot we ever exist,. Better feel lucky if they even look your direction. They forgot to bring my friends fries and mine was burnt cold and horrible. We started eating the lobster and it was not even hot , it was warm and seemed like they just reheated it and dashed it on the plate. It just wasn’t hitting right. Then only half way eating our mains through someone decided to collected the starter plates. Then I’m walking to the bar to ask what other cocktails can they do, and a jug of beer fell on a girl that was sitting at the bar and half the girl body and clothing was drenched in beer and all you see is the bar tenders walking by laughing and looking at the girl before they start drying her up and ask her she’s okay. They just laughed and just didn’t give one crap. at this point I was just too stunned to speak. Then after we finish we weren’t even full the portions were just awful for its prices. Way too much. After that no one checked on us , to even asked if we want desserts how was the food nothing . We had to look to pay. We could of just walked out and no one would even noticed. Tried to look for someone and they all seem like they didn’t even wanna be there and their faces were just unapproachable. We then get to paying and then I told the waiter to remove the fries. paid over a £100 something we didn’t enjoy. Imagine Nando’s beat them at this point. After an hour or so my stomach started to pain hopefully don’t get food poisoning from this place. We left no one said thank you ,good bye ,thank you for coming, nothing we left and it was the worse experience. Had to be looking for a quick McDonald’s to fill us up. wouldn’t really recommend this place to anyone if you have sensitive stomach like I do save your self.

Had the misfortune to book a table at the Chelsea branch yesterday. After 40minutes no one had taken my order so I left. Service was terrible if non existent. Avoid this place at all costs

Went to Big Easy at Bluewater yesterday. Despite claiming it sold crab no crab was on the menu. Had the surf and turf lobster and steak deal with a glass of lager. Very nice. Service didn't really come to much - our order was taken, our lagers delivered and our food put on table in front of us. Was therefore surprised to see included in the bill 12.5% service charge - amounting to £7.38. Generally tipping is 10% so the additional 2.5% seems a complete cheek and, tbh, charging service at all for a table of 2 when so little was done was rather a liberty. Will I go there again? On the basis of that no, I like to tip at my own discretion and at the amount I want to pay. Yes I know you can often just refuse to pay the tip but who wants to ruin their meal by then arguing over a tip?

Stratford branch.

Amazing service from start to finish! Definitely felt well looked after, the food was great and they did not skimp on the alcohol when it came to the luscious cocktail slushies!!!!

We booked this table in advance for the express lunch as we do most Fridays as its usually a great place to come in our one-hour lunch break.
We arrived at the restaurant at 12:38pm, we had prepared what we all wanted to eat as we knew we was on a tight schedule. As soon as we arrived and was seated, we requested to order, nobody came to us and after 3 more times of asking eventually a lady came to serve us. We explained clearly that as we are on our lunch hour, we would like all food to come as soon as its ready if possible. After a while we noticed our slush cocktails sitting on the bar, a further 5 minutes had passed before our waitress went to get them and by the time, we had received them they had melted down. The time reached 1:05pm when we requested an update on our food as the tables around us that had ordered at the same time were already halfway through eating their food. After a further 5 minutes had passed one of my friends received what was supposed to be her main meal. As the mac and cheese is a regular meal, she gets she knew what to expect however, today the main came with no salad or chips as usual and instead in a bowl with not even any seasoning on top. We complained to another waiter in the restaurant, he took this food away and apologised.
The time had now reached 1:15pm when nobody had received their food, we requested another update, and we were told 2 minutes. The food slowly started to arrive, yet our lunch break was nearly over, we had to request takeaway boxes. We then had to ask 3 separate waiters for the bill until we were given this. Our waitress was very rude despite us not even receiving 2 meals and was shaking her head, kissing her teeth, and tutting at us. This is disgraceful and unacceptable customer service. After paying the bill the two meals we were yet to receive were given to us in takeaway boxes and we left the restaurant. After arriving back to our office, we realised that the two meals that were given to us by the restaurant were totally incorrect. We ordered a burger and chips and a lobster roll. We opened the boxes, and they were two steak and chips. Not only did we receive disgusting customer service, unable to eat at the restaurant we didn’t even have lunch at all.
We have been to big easy multiple times and have never received this service. We were planning to organise a large work event here but are now reconsidering the location due to the service
The incident today has shown very poorly of your staff and the service.

Booked through Toptable, on arrival we’re told they no longer accept bookings through this app. The front of house women was incredibly rude and passive aggressive, she told us there were no tables available. Asked to speak to the manager, he found as a table. We ate, the food was ok. On leaving we noticed lots of more comfortable empty tables. Really disappointed.

Customer service here was the worst I have ever experienced.
We were booked in for 4pm. We thought we may struggle to be exactly on time. We called what we thought was the restaurant and got out through to Reservations. We asked two things:
1) would we be able to avail of the special fixed price deal that was available 12pm-4pm as we were booked in at 4pm. They said yes, no problem.
2) we were likely to be a few minutes late due to a previous appointment and then travelling across from The City. They said we have a 15 mins grace period. So checked that wouldn't affect the special deal. Again they said no problem.
Got to restaurant at 4:10pm. They took 10-15mins to seat us. We then asked for the fixed price deal, which they declined because it was after 4pm and outside of the 15 mins grace period!
Manager got involved. I advised my conversation with Reservation. They said that’s nothing to do with actual restaurant. He said he needed to check with the kitchen .. why?! Off he went and came back and said the kitchen couldn't accommodate. NOTE: The food on the special deal is exactly the same as the a la carte menu - exactly the same. What has this got to do with the kitchen. Manager was not interested in discussing. Instead he asked if we would prefer to leave and eat elsewhere!
Anyway, we ordered a la carte and we ordered drinks. Drinks came but we were missing a glass of coke. I went to the bar to speak to the waitress and ask for the glass of coke. The manager decided to get involved. He asked me not to come to the bar and be rude asking for the missing drink. Said he didn't like my attitude and told me I should be grateful to have a table in his restaurant. He then threatened that if I didn't go and sit down he would ask us to leave! Unbelievable customer service. He said he has 600 covers a day in here, it was stressful enough without customers having special requests.
I would never recommend this place to anyone. Just don't bother. Shame because the food was excellent.

Bluewater premises - Food was luke warm at best. Flavours were low-average. portion size on the smaller size. Prices on the higher side. Main course doesn't even come with chips - these are £5 extra! To add insult to injury they automatically add 12.5% service charge irrespective of party size and so we were left with the embarrassing situation of saying we only wanted to pay 10% service. First and most probably last time for us which is a shame because we are all about steaks, grills and shrimps!

The service and brunch was absolutely awful. I would never recommend going for brunch. The service was slow and all the staff were rude and took no accountability. We would not recommend Big Easy in Covent Garden to anyone.

I went to the Kings Road location for my friend's birthday. We got there a bit early so we sat at the bar and had a few beers. We were in a large group but they got us all seated and once we'd ordered the food came out quickly.
I felt that the staff were polite and the food was great.
I'd definitely recommend this place to people!