Bigeasy Bewertungen 

Served the remnants of someone else’s plate! I ordered the half lobster with ribs, and Mac and cheese. When the plate arrived the half lobster had no meat in the body, and I asked the waitress why I had been served a lobster shell, she told me that’s how it comes as it’s done by weight, and I can still get some meat out of the claw. I asked her if that’s how the lobster should come and she confirmed you don’t get any meat in the body of the lobster 🤣. No utensils were served with the meal for the crab claw and It obviously looked like I had been given the remnants of someone else’s plate. To be taken for a fool by the staff telling me it’s standard practice to get a shell with no meat is utterly abhorrent! The mac and cheese was merely pasta with cheese sprinkled on top with a lot of butter, and the ribs were dry. I would not recommend this restaurant to any man nor their dogs!

Domingo, I had a great experience. With him as our waiter I had a great night. Big up Domingo👊🏿👊🏿

Loved the american style food and the service was excellent in canary wharf bigeasy

Waited 45mins for our unlimitles dishes and then when it came we was given 1 prawn we then had to wait another 25 mins for another prawn. Wouldn't recommend to anyone

I’ve eaten at Big Easy at least 3 times before and have always had an enjoyable experience but Saturday was very different.

Firstly we were told that the cocktails menus were all being used so we couldn’t have one- but we could choose a cocktail and they’d just make it… I didn’t want to just choose a generic cocktail, I wanted to see the list and choose from there! The server said that they do loads more cocktails that’s on the menu and showed me on her ordering gadget- but it was just random names, no idea what they’re like or what’s in them. So I asked again for a cocktail menu and she went and found me one.

I tried to order a mixed cocktail slushy but she said she didn’t think they could do that- I’ve had them before there, which I told her but it started to get very complicated and she wasn’t sure how they’d do it so I just kept it simple and stuck for one flavour.

When the ‘cocktail’ came, the server (a different person) called it the same of the mocktail version, it was really tiny- much smaller than when ive had them there before but it tasted really nice. However, it was very clear to me and my friend who tried it, that there was absolutely no alcohol in it. I queried it and they went to ask at the bar but came back saying it was the right drink and did have alcohol in it… what can you do?! They said their slushy machine was broken so they had ‘improvised’. I’m assuming it was just crushed ice with lemonade in the end.

The food was good, though we never got the tap water we asked 3 times for. However, we asked for the dessert menu (it hadn’t been offered) and it came. We hadn’t chosen when our server came round so asked her to come back in a minute. She didn’t reappear so a little while later when she was cleaning the table behind us I asked her if we could order, then she told us the kitchen was closed! I queried it and reminded her that we had wanted desserts and were waiting to order. She said that she had tried to take our order but we hadn’t been ready, to which I reiterated that we had asked her to come back in a minute! I couldn’t believe it! No proper apology, no reduction on the bill, full service charge added… total incompetence. It’s put me right off Big Easy/ which is a shame. I’ll be writing to management, it was an expensive experience that was very very disappointing.

Went to big easy Canary Wharf and had the bottomless cocktails the service was terrible we had 3 drinks waited an hour for a second however the food was lovely and they also tried charging me for 2 cocktails I had already paid for at the bar I wouldn’t rush back!

Horrendous experience from start to finish. Crab claws smelt and tasted of ammonia and were mushy, lobster claw meat was black/green, drinks were forgotten about and the manager was useless and quite rude. I just hope none of us get food poisoning from what we did eat. Not sure how this place is still open to be honest but avoid at all costs if you value your health!

We had a delicious Anniversary lunch at The Big Easy in Covent Garden yesterday. The industrial setting was atmospheric and modern. We enjoyed the impeccable service provided by Kiki who was knowledgeable and delightful. She is a great ambassador for the restaurant with her warm personality.The food was sensational too. We had half a lobster each with bubbles and sweet potato chips and ended the meal with "Smores", a baked marshmallow dish floating in chocolate and with added ice cream. After finishing the meal with double espressos we left the restaurant, happy and replete. No hesitation in returning.

Four of us went for lunch. Three meal were served quite quickly, but the fourth one came 12 minutes later. As mine was served the lobster claw fell on the floor. The waiter actually asked if I wanted it. On my no he threw in bin, but never offered to replace. Still charged full price. Then we ordered coffees after 30 minutes we had to leave without our coffees whcih had been paid for. We got a refund for the coffees but not an apology. How can it take over 30 minutes to make 4 coffees. Would not revisit any of this chain again.

BigEasy in Chelsea overcharged me by £21 as they added another table's drinks to my bill.

I have emailed them, called (no one answered) and involved Resolver to try and get the refund of £21 but to date, I have not had a response.

They are thieves and I will not be eating there again or recommending them to anyone.

Went to Bluewater bigeasy and will never return to bigeasy. Food was the worst food ever

First ever visit to a Big Easy and will never return. Booked the Bluewater restaurant for a bithday meal and was very disappointed. The calamari starter was extremely rubbery in texture, almost impossible to eat. The ribs were dry and only luke warm. The half lobster was also dry, overcooked and had no dressing or garlic butter which is standard with lobster in other restaurants. The slushy pina colada cocktail I ordered arrived with no slush at all. When I complained about this I was told the slush machine had only just been filled so had not generated any ice yet. Clearly these are not freshly made by the bar tender. Service was poor, took ages to try and get the staff's attention. Cost £125 for 2 people and was not worth even half of that money. I would not recommend Big Easy to anyone. The food quality needs serious improvement or they need to reduce their prices. I could've got a much higher standard of food and environment for that large amount of money. Extremely disappointing.

The bar staff were awful. No customer service present. They all seemed unhappy to be at work. Same for staff serving the food. They all seemed like they had been forced to come to work.
The waitress was amazing and friendly. Total opposite to the rest of the staff.

Great food, incredible boozy brunch only problem is the service is not great. The staff are friendly and do their best but you can tell they clearly have way too many table to handle for one person so just expect to ask a few times to get what you want

I love Big easy.. keep coming back here and there all over London. We booked our reservation in advance 9PM at Convent Garden, therefore, the reception was not professional that they was not even check that we were waiting to be called in until I had to inform that we here in and waiting for our table (waited for 40 mins still no one to call us in- place was not busy, as I can see group of customers leaving and table are available inside, I can prove with the the staff that was not up to standard). A funny side is I can see empty tables and our table was ready as I walked around checked why no one call for us?
At 9:45pm I had enough off waiting and we are the only group left at the lobby so came in confront with the staff and she realise the mistake and so on...
Don't get me wrong, the food are good and the staff inside service are good, but the booking staff is poor at that place ( need to improve and welcome guess with a smile). I know is a long day but a smile won't hurt and will help finance the place..

We arrived just before our reservation time,there was a que and 1 person was taking each party to their tables,it took ages but this was only a taste of what was to be the theme of our visit to the restaurant.
We were a party of 12 and I and my daughter arrived before the others,we ordered a drink,it took about 30mins to get the drink and by this time the others in our party had arrived and ordered their drinks,my daughter had ordered a milkshake and was only told 30mins later than they didn't have that flavour and was asked to select 2 other options so that if they didn't have her second choice then hopefully they would have her third one,eventually she got her drink.
The commotion continued and waiting for drinks was a total mess,when I ordered a jug of lager later on in the hope that i wouldn't Need to then wait so long for my next pint,they bought over the smaller incorrect sized jug.
I cannot understand why they didn't just have more staff to make the dinning experience pleasant for the customers.
Very disappointing indeed and ontop of that they said we only had a 2hour time slot.
Joke!!

I will however say that my rump steak melted in my mouth,it was scrumptious but not so good that it could influence me to return again.

Mine and my partners favourite restaurant. Everytime we in London we have to go, great service, comfortable atmosphere and food to die for.

Delicious food, Good music, Fast service. Good staff, great and quick seating arrangments, amazing selection of drinks. Amazing experience keep it up guys...

Big Easy Stratford the food is rubbish the service is rubbish so slow and they have the cheek to charge service charge
Undertone racists working there
Never go back again

Brilliant food and great night. Reagan in the Canary Wharf restaurant made it a brilliant night. Will be back