BigGreenSmile.com Bewertungen 

In the last 5 years I have placed 15 orders worth c.£100 each. I've always been happy. But something has gone wrong in the last couple of months. Massive delays and very poor comms and customer care - basically no information coming out to customers. 99% of recent reviews are dreadful experiences. It pains me to say so - but I suggest shopping elsewhere till they have sorted themselves out. They owe their loyal customers a huge apology and some goodwill gesture. ... but they don't even answer the phones !

The products are good value, but it takes around 1 month for them to dispatch and there is no way to edit an order unless you want to cancel and then wait for another month.

I recently placed an order with this company and unfortunately had a very disappointing experience. When I made the purchase, I was told that orders were taking a little longer to be dispatched and would be received within two weeks. After hearing nothing for some time, I emailed for an update and was eventually informed that the dispatch time had doubled, meaning it would be around four weeks instead.

I contacted them multiple times before getting clear information, and the communication throughout was quite slow and inconsistent. I was offered a 15% discount on a future order, but as the problem was with my current purchase, this didn’t feel like a meaningful resolution.

In the end, I decided to request a refund, which the company did issue. While I appreciate that, the overall experience left me frustrated due to the inaccurate timeframe and lack of proactive communication. Based on this, I would be cautious about ordering again unless their dispatch and communication processes improve.

Big green smile do not even deserve one star but it is not possible not to give one for reviews. Almost one month since I placed an order for over £150. I was advised delivery will be delayed but the cut off date was missed and I have no response from customer service to my email. Absolutely unacceptable!

Having read other reviews I wanted to add mine, but with BigGreenSmile.fr . I've used them many times with no problem, firstly in the UK and then in France after we moved in 2018. This time, I placed the order as normal (29/11) but so far no goods received (10/12) and no response to chasing e-mails (and no phone number). Have they gone bust or is it a logistics issue??? I don't know. Will start to look for an alternative before too long.

UPDATE: I finally received my goods on 5 January - so it took 6 weeks from start to finish to deliver. I sent chasing emails, which weren't responded to.

I won't be using this company again. I also really don't like the way their communications were worded - as if we should all understand that a warehouse move, black friday, xmas etc could cause such delays. I work in retail and if I made these kind of excuses to customers, I would be sacked.

Buyer beware.

UPDATE 18 DEC: On 12 Dec I received a reply from customer services, saying that my delivery from 23 Nov would be despatched by COB today. Nothing has happened. I have emailed again to ask where my goods are.

Don't use this company at this time. You have been warned.

Full of excuses. As others have said they are blaming a warehouse change for unacceptable delays of over 2 weeks without explanation. Other reasons for delay include a busy November followed by Black Friday [all of which could and should have been expected and planned for]. I'm not holding out much hope that my products will ever arrive, as they only send an automated message in response.

I have used this company before and been happy, but placed an order on 17th November worth £56 and no update, no response to my email. The website says to expect delays of 2 weeks due to change of warehouse and black Friday but unacceptable not to update on the order.

I placed an order for £52 on 17th November. The confirmation email stated there would be a 2 week delay due to the warehouse move and the Green November promotion. Since then, I have received no update on dispatch. Despite sending 2 emails to customer support, I have had no response which is really disappointing.

If I do not receive confirmation of my order this week, then I will be contacting my bank to cancel the payment.

Poor customer services.
Over 3 weeks and still not delivered.
Written emails and no response.
Called but they do not answer the phone.
Asked for refund ( nearly £60 ) so I can buy locally but no response from the company!
PLEASE respond or just credit my payment
Thank you.

Still waiting for an order, no updates except that we are busy and we’ve moved warehouse. It looks like everyone who placed an order either after the move or shortly before is in the same situation. If no updates I’ll be recalling the payment.

As you don’t bother replying I’ve now sourced your exec team email addresses. I’ll see if any responses.

I've ordered a few things on their web on 22nd Nov and there is Big Dark Silence since. No dispatch time, nobody answers the phone and my queries via e-mail regarding shipping are not answered.
One Big Disappointment!!!!!!!!!!!!!!!!!!!!!!!!!

I have been waiting for over 3 weeks for an order for £58. The customer services number tells you to email but they have not replied to any of my emails. I feel really angry that a company with a green philosophy can treat customers so badly. They should be ashamed!!

Still waiting for my order placed 3 weeks ago. No response to my 2 emails to customer service either.

I have been using Big Green Smile for years and the have always been excellent with good customer service until now; I have been waiting 3 weeks for my over £100 order and customer service do not reply.

after finding an item missing in my order e-mailing customer services on 4 separate occasions over the past month, they have still not responded. very disappointing and wont be using this company again.

I bought products since the 12th November 2025 and till now no update about shipment. Meanwhile they debited my card. Can you update me please.

A big thank you to you, Big Green Smile, for being able to ship my favourite products more than 3000 miles away whilst I was abroad and couldn't get them here. Everything arrived in perfect condition!

I see some customers are not happy with the delivery time lately, but this is because they have moved to a different warehouse, which has caused delays, as they have made public on their website.

Same as everyone else, whilst I was waiting for my parcels, I emailed the customer service email address to find out if something was wrong with my order. They have replied quickly, friendly, apologised for the delay and confirmed that they are working as fast as they can to fulfil all the orders, which they did.

Thank you again!

Very disappointed. I’m still waiting for an update on my order made a month ago. I have no estimate on when it will be delivered despite three emails querying this. Apparently they are:
“currently taking a little longer than usual to process and dispatch orders while we settle into our new warehouse. Green November has also been especially busy,”

Hugely disappointed. Ive used Big Green Smile several times in the past and been impressed. However I am still waiting on an order placed on 2nd November. Getting no response from customer service by email or phone. Payment taken and no idea if/when I will receive my order.

Still waiting for my order from 4th November.
Appreciate you are busy.
No update yet despite two emails. 🥺 please reply to me.