BioPlus Specialty Pharmacy Bewertungen 

I had a very frustrating and unacceptable experience with this specialty pharmacy while trying to fill my mom’s medication. I called Wednesday morning (around 9–10 AM) as soon as we got the approval, and was told it would ship overnight for Thursday morning delivery. I was instructed to call later in the day for a tracking number.
When I called back that afternoon, I was told there was no such prescription on file and no tracking number—apparently, I had "missed the shipping cut-off." How is that possible when I called early in the morning?
They said a new order would be created and shipped for Thursday delivery. That night, a pharmacist called with additional questions and again confirmed the medication would arrive Thursday morning, but she still couldn’t provide a tracking number. She told me to call in the morning.
Thursday morning, I called again—no shipment had gone out. I asked to speak to a manager and explained how critical this medication is. This is a specialty pharmacy—patients’ lives often depend on these medications, and this level of service is completely unacceptable.
Jennifer, the pharmacist, apologized and promised to escalate the order for Friday delivery. She confirmed they had it in stock, confirmed the shipping address, and said the delay was likely due to it not being packaged yet. Again, no tracking number—told to call back Friday morning, since the tracking number will be available after it has been packed and ready for shipment.
Friday morning, I called again—still no tracking number. This time, LaQuita told me she would send an escalated email to their fulfillment center (since they can only contact them by email) and get back to me with an update.
This back-and-forth, with zero accountability and multiple contradictions, has been exhausting and dangerous. This pharmacy needs serious process improvements—patients and caregivers deserve far better.

BioPlus is predatory! But they come across as Saviors. Here’s why:

I am prescribed Abiraterone, Brand = Zytiga. My doctor was thrilled that under some program I was given “free” Abiraterone. And I was! Fast forward to month #4: “Your grant has ended, but no matter, the copay is only $495/month, and not to worry because after you spend $2000 on Medicare the rest is free.

It doesn’t sound predatory, but it IS. Let’s say that I believed them and paid 4 months ($2000) then my total “year” cost for this med is a “mere” $2,000. Ah, but wait: At Mark Cuban’s Cost Plus Pharmacy my script would cost me $97/month. Well, $97 x 12 = $1164. (same quantity 60x500mg) But, if I had fallen for the BioPlus bait and switch, I would have paid them $2,000. So, BioPlus profits a whopping $836 MORE than if I just paid for it all, out-of-pocket, for the year.

This seems like a true, predatory classic, bait & switch.

Now, you might say: Well, they are selling you the Branded product, NOPE:

This is what is on my bottle. "N Yugen" and this from perplexity AI:

“"N Yugen" refers to Novugen Pharma, a manufacturer of generic abiraterone acetate tablets. Based on the information available, Novugen's abiraterone acetate is marketed as a generic equivalent to the brand-name drugs like Zytiga® and Yonsa®35. Therefore, if your bottle states "N Yugen," it is a generic version of abiraterone acetate and not a branded product.”

Use them if the numbers work out but beware!

Search and search hard! Today, using GoodRx the cost for 60x50 500mg = $734

Today costplusdrugs, 60 tabs x 500mg = $97

Last month, GoodRx had these for about $120!

Beware of the Bait and Switch, and BTW, “welcome to America” (America’s strange medical system).

Use them if the numbers work out but beware!

If you have a grant, use it, but YOU SWITCH, and look around, Mark Cuban's Cost Plus on the web.

3/18/25 Update: I'm now back on the totally free plan, how very odd, this all is. I complained to United Healthcare my Medicare Advantage, the did a 3-way call, and the CS at BioPlus fixed everything, for how long? We'll see

Bioplus RX has twice now tried to extort insurance info out of me and take over an Dupixent prescription.
A year to year and a half ago I was on the phone for three days during business hours repairing and returning my prescription to normal.
Day before yesterday they contact me claiming my prescription had been again sent to them by Kroger RX .
They asked for my insurance info so they could get me established without any interruption in service.
Kroger doesn't have my current prescription. It is who Bioplus used in the last attack on my prescription.
A call to Bioplus confirmed they are in fact pursuing my prescription under false circumstances Blaming Kroger.
Kroger does not have my presciption, and I would think that my insurance data would follow the scrip on a change of pharmacies.
"Oh no," they openly admit.
"Kroger is yielding this to us."
Between this and the Bioplus avoidable data breech, I'd avoid them at all cost.
Take a look at their other reviews here.
Bioplus, LEAVE MY PRESCRIPTIONS ALONE!

I have been on the phone for over 12 hours in the last month with BioPlus Pharmacy. I have an authorization for a prescription for an injectable for osteoporosis. BioPlus pharmacy representatives have called me multiple times over the past 30 days to tell me that my prescription is authorized and they need me to call them to tell them where to send the prescription. Each time I call back I am then told it's not authorized by the 'billing department'. First I was told that they didn't have the approval from Anthem (which they were sent), then they were asking my physician's office for my medical records (which is a clear violation of HIPA), then I was told the billing department had escalated the issue (which was never done), and now after returning yet another call from them (stating my prescription was ready to be sent), I am told that the 'billing department' is yet again denying payment. When asked to speak to the billing department directly, I am told they 'don't have a phone number' and can only be reached by internal email. I have been promised return calls from each representative I have spoken to and my physician's office has been promised the same. This has been going on since October 25, 2024. BioPlus Specialty pharmacy seems like a complete scam, the right hand doesn't know what the left hand is doing, and who has a billing department that does not have a phone number or can only be reached by email. I am reaching out to my attorney today because now my health is at risk.

BioPlus Specialty Pharmacy is the worst specialty pharmacy I have ever dealt with. Been trying to get a prescription filled since February 2024 and they just don't care. I'm at their mercy because I can't go anywhere else. I get the same old excuses from them. Need more authorization and more verification's. Got a text from them stating that they got my prescription and no further action from me. A week later I have to call them just find out what's going on and the same old excuse. Need prior authorizations. I called my doctor and my insurance company and they don't know what Bioplus's problem is. No one there seems to know anything at all. Thank God my medical condition is not life threatening or else I'd be in the hospital or dead. This company should not be allowed to be around. If I had a choice I would not go to them. I would not recommend them to my worst enemy. No one deserves this treatment. 1 star is way too much then they deserve. I know that no one at this company cares or reads these reviews but what else can anyone do ?

So far, 3 weeks and waiting to get my prescription. Each day is a new adventure and the story is long. Summed up, the left hand has no idea what the right hand is doing and neither have access to the brain.
Thanks for keeping my stress level down during this difficult time.

This company has the worst customer service I have ever experienced. I'm on a biweekly injection medication that must be taken on a strict schedule. I have to follow up with them every month in an effort to find if my prescription has been shipped. They never have my info. ready and I've spent countless hours on hold with them every month. I'm always told they'll check and call back. They never do. My advice to anyone with a prescription that needs to be filled by a specialty pharmacy is use anybody but Bioplus.

Since January 8th 2024 through today 2/14/2024 I have spent over five hours on the phone over the course of 6 different calls simply to get a refill on an existing prescription. Bioplus RX in my experience, is simply incapable of filling a prescription, billing it out properly and shipping it correctly to the patient. Though they have repeatedly promised to contact me and the manufacturer of the drug, they have never done so in this period of time. I call, spend 30 to 120 minutes on the phone, and Bioplus tells me they are working diligently at escalating my issue, it is in process and they will call me back. To date they haven't contacted me back at all. My suggestion toward improving their business is to try putting customers ahead of profits and/or executive compensation packages.

This pharma company sells its products under multiple brand names and 1 such i encountered was SterloMax Hand Sanitizer E80 which has a label that it uses WHO suggested formula for its sanitizer which can be true but they like to use cheap, faulty and defective seals for their alcohol based products which makes it completely unusable by the time it reach's your place by courier. Plz prefer branded sterillium products than these local cheap ones. I ordered their product from flipkart but i received products with faulty/broken seals and 2 of my bottles where leaking due to which 1 bottle of 4 which was delivered in dripping condition. By the time i opened my parcel 1 bottle was almost empty and sanitizer inside was evaporated and other one with compromised seal and some what alcohol soaked seal and a wet bottle neck. Due to such leaks alcohol content in product can drop and make it useless for disinfection purpose. Don't trust this company they don't know how to put seals and its importance. As always i remembered prevention is better than cure and i will never buy anything from flipkart and this seller as they both disagreed to proved me a refund.