I've been using Biossance products for over 5 years now. They are a staple in my routine, specifically the eye cream, omega moisturizer, and the copper peptide plumping serum. I use others too, but th... Mehr ansehen
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Das sagen Bewerter
I love the squalene+ omega repair cream and the pricing was great. Super easy to find products and place orders. I also appreciate that any extra “gift” you get is automatically added to your order.
I took a survey and earned $15 I entered the code “THANKYOU15” and it was rejected! That’s very poor customer service! I was out of the country traveling and may have missed the deadline…it should ha... Mehr ansehen
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I am obsessed with this brand. I’ve been using it for years. The new Gold Standard line is outstanding. The serum and moisturizer are very effective at lifting and firming. Fingers crossed they ad... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Pioneering sustainable beauty through biotechnology, at Biossance we created a 100% plant-based squalane skincare line that is incredibly effective and safe.
Kontaktinformationen
Vereinigtes Königreich
- biossance.com
4,3
Hervorragend
7130 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
When I logged in to your website
When I logged in to your website, I entered my email address and cell phone number, but I did not receive the discount code. Could you please help me check? Thank you.
30. August 2026
Antwort von BIOSSANCE
Hello Niki,
We are sorry to hear you did not receive your discount code. We are actively investigating this matter to ensure a prompt resolution.
A message has been sent to your account.
Kind regards,
Liam
Good selection but confusing way to receive free lip peptide.
It was easy to find what I was looking for, but I couldn’t figure out how to select my free lip peptide and kept clicking on the ad for it, which didn’t work. I added a peptide to my cart only to find out that, once in my cart, is where my free lip peptide selection showed up finally.
30. August 2026
Antwort von BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I wanted the free lip perfect or but it…
I wanted the free lip perfect or but it didn’t let me select one
29. August 2026
Antwort von BIOSSANCE
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Antwort von BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Love the products best serums ever
Love the products best serums ever! So smooth and hydrating
1. Dezember 2025
Antwort von BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I received my product without a tamper…
I received my product without a tamper seal, and despite my friend receiving this product monthly without any issues, the company insisted that this is normal. To make matters worse, they expect me to take time out of my day to return the product, even though they couldn’t provide a satisfactory explanation for the missing tamper seal.
15. August 2026
Antwort von BIOSSANCE
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the damages on your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Absolutely one of the worst customer…
Absolutely one of the worst customer support experiences I have ever had.
The website offers 20% off for healthcare providers, as well as $20 off a first order for email sign-up. Multiple attempts were made on the buyer side to apply these offers, followed by multiple chats with Customer Support. There has been no resolution, only frustration.
I can only imagine how much revenue is being lost because of such appallingly poor customer support. Try the process for yourself.
As a first-time customer, I hope I am not equally disappointed in the products. Yet even though this is only a matter of 20% or $20 off, I already feel completely undervalued as a customer.
Hopefully, I will be able to purchase similar products elsewhere, perhaps from Indie Lee.
And to date, I still have not been offered a resolution by the Support team. I initially attempted to make this purchase 72 hours ago and have received nothing more helpful than being told to “try again.”
26. August 2026
Antwort von BIOSSANCE
Hello Jennifer,
We are truly sorry to hear about the frustrating experience you've had with our customer support and the difficulties applying your discounts. We understand how important it is for our customers to feel valued, and it's clear we fell short in your case. We are actively reviewing our processes and training to ensure that such issues are handled more effectively in the future. We appreciate you bringing this to our attention, as your feedback is crucial in helping us improve.
A message has been sent to your account.
Kind regards,
Liam
I got an error for my $20 off first…
I got an error for my $20 off first time order and went through chat and was told i would be emailed within 24-48 hours. Got an email for 20% off and thought it was the correction for my $20 off. I feel I was shorted $14 because 20% off is much less than $20 off.
26. August 2026
Antwort von BIOSSANCE
Hello,
I'm truly sorry to hear about the confusion and frustration regarding your first-time order discount. It's completely understandable that you feel shorted when expecting a $20 discount and receiving a 20% off offer instead.
A message has been sent to your account.
Kind regards,
Liam
Great skincare for the whole family!
I really love the products and getting the trial sizes with my orders. I only wish that it wasn’t as expensive. My finances have a hard time keeping up with the cost, but I try to find a way to still purchase the skincare routine as it keeps my skin feeling fresh. Even my daughter loves the products!
26. August 2026
Antwort von BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
Antwort von BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
Easy to find products and easy to look…
Easy to find products and easy to look for the deals. Quick checkout. Great over all!
17. August 2026
Antwort von BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
I love the products I've tried and…
I love the products I've tried and needed help figuring out what I needed and what served a duplicate process. The rep was great at providing me information to help me narrow down my selection!
24. August 2026
Antwort von BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
easy website to navigate and their…
easy website to navigate and their products are amazing
23. August 2026
Antwort von BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
Love the products and how they make my…
Love the products and how they make my skin look and feel. I started using the eye cream, firm serum and moisture and people compliment me on how great my skin looks!!
23. August 2026
Antwort von BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
I could not figure out how to get $20…
I could not figure out how to get $20 off my first purchase. I signed up for emails and made the purchase, but alas, no discount.
23. August 2026
Antwort von BIOSSANCE
Hello,
We're sorry you had trouble with the discount. We appreciate you bringing this to our attention and will investigate what happened.
A message has been sent to your account.
Kind regards,
Liam
Easy to navigate and order
The website is pretty easy to navigate. I can usually find my favorite face cream and complete my order in less than five minutes! I also love how there’s a description of the product, how it’s used, and an ingredient list conveniently located below the picture of the product. Very helpful and user friendly!!
21. August 2026
Antwort von BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
My 20% discount code (CAPONE20) was not…
My 20% discount code (CAPONE20) was not applied toward a $74 bottle of Biossance + vit C roseoil and when I tried to cancel the order the site cancellation info said to go to "still need help" below, but there was no place to check/find still need help and the customer service phone number was NO WHERE.
21. August 2026
Antwort von BIOSSANCE
Hello Carolyn,
Thank you for your feedback. I am truly sorry to hear about the trouble you experienced with your discount code and the difficulty in navigating our cancellation process. I understand how frustrating this must have been for you. We are always working to improve our website and customer support.
A message has been sent to your account.
Kind regards,
Liam
amazing products and quality and love…
amazing products and quality and love the squalane
21. August 2026
Antwort von BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
Why am I a long time customer when Customer Service is terrible?
I am a longtime loyal customer. I ordered several items on 8/6/26 and when I track my order, it has been in transit for 10 days. I "chatted" with Customer Service to determine why my order has been in transit for 10 days. The agent was rude and eventually disconnected the chat. The second agent stated that the shipment is lost. She stated I could replace the items. I requested expedited shipping and was told "no, we can't do that". I did re-order the products and am told it will be 3-5 days to arrive. We shall see if I get the order in 5 days. I will probably delete my account with Biossance because it isn't worth the hastle to get products shipped. Maybe they should try a different shipping company. Why isn't there a direct phone number? I expected better from this retailer.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von BIOSSANCE
Hello,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Do not buy from them
Do not buy from them. I received my order yesterday on 8/19/26. I opened my package this morning, and 1/4 of the cleanser spilled out. I contacted them and sent them pictures 4 or 5 times and they continued to tell me they didn't receive them. Now they are asking for the batch number, date of purchase, serial numbers, everything that doesn't matter. The product I bought was damaged through mailing. Their customer services is terrible and the products are too expensive to be treated this way.
My order number is 775398854.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von BIOSSANCE
Hello Lauren,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
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