Birch & Yarn Bewertungen 209

We had an awful experience with this company. Our furniture arrived on a pallet, which the delivery company then dumped outside our house. I contacted Birch and Yarn via its online chat service because no-one was picking up the phone. I informed them of the situation and to ask them to arrange for the pallet to be picked up. The owner agreed explaining that the pallet is the delivery company’s responsibility. I’ve heard nothing since and the pallet remains in my front garden (and has been for the past week)

I called up Birch and Yarn and got through to a lady, who first refused to accept what the owner has said (that it is the delivery company’s responsibility). After a lot of toing and froing, she finally agreed to contact the owner (based in India). After speaking with the owner, she contacted me to explain that the owner will be email me directly to resolve the issue.

It has been just over a week and still nothing, despite numerous attempts to contact me them.

I’d think twice about ordering furniture from this company because the moment you have an issue, it will unlikely be resolved. They don’t have customer service (I asked); the owner is based in India and is tardy, and the lady who takes calls is incompetent. There are plenty of other companies who sell similar furniture, with a more trustworthy service. I regret giving them my custom.

Very helpful. Returned my call promptly. Very happy with my purchase.

The product is beautiful. I have two already so bought one for a friend. Will recommend ⭐️⭐️⭐️⭐️⭐️

Birch and Yarn were very helpful when I needed to make contact. Product arrived well packaged and as it appeared on the site.

Package took a while to arrive although the delivery charge was unusually high £6. The rug didn’t have the same colours as the one pictured. It was quite different actually. And if I knew that’s what I was gonna receive, I wouldn’t have ordered it. The returns is not free as you have to pay for it, so it I’d have to pay to return a product that didn’t arrive as described. Not worth it. So I’m left with an unwanted product that doesn’t suit my living room.

I bought 2 of these to put on my dressing table. They are perfect. I am pleased my purchase will support artisans in Jaipur. They arrived very well packed and sooner than I expected

First purchase from Birch & Yard and couldn’t be happier . Service was excellent , arrived quickly and was well packaged so arrived in perfect condition

Beautiful bag, gorgeous material, definitely going to be buying more products.

Very fast delivery, easy ordering and a beautiful product - thank you!

Order processed & dispatched very promptly. Received the cushions just 6 days after ordering.

Cushions are beautiful colours & attractive designs.

Superb quality products in beautiful sustainable packaging. I am so happy to have discovered this brand

Beautiful artisan product, a really special piece in our home. Friendly out of hours helpful communication and speedy delivery. Many Thanks!

I love my incense holder. A beautiful item that came beautifully packaged.

i love my peacock coat peg thingy.. it's bright and pretty and holds my coats nicely.

Really pleased with my painted cups and canisters they will look great in our camper van