From making contact to onboarding, the process was seamless. The training and support has been invaluable to getting the most out of the system. The care planning and rostering meets our needs perfect... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very easy platform to use for scheduling our care professionals. The team like the visibility it gives them and report they find the mobile app user friendly
Unternehmen hat geantwortet
I would like to express our sincere appreciation for JJ’s recent face-to-face site visit and the excellent support he provided to our team. JJ was absolutely amazing throughout the visit. He was... Mehr ansehen
Unternehmen hat geantwortet
List of clients at my finger tips, care plans, tasks and call logs to keep you informed and updated. Concerns are easily raised without having to speak to anybody. Would be super helpful if birdie... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Birdie
Vom Unternehmen geschrieben
Birdie is the smart homecare technology partner.
We help homecare agencies work smarter – not just harder – by connecting every part of the business in one place. From care management and rostering to finance, auditing, and workforce planning, Birdie brings everything together on one intelligent platform.
Every minute matters in homecare. That’s why Birdie gives you the tools to act fast, prove quality, and plan with confidence. It automates time-consuming admin and surfaces the insights you need to deliver high-quality care, while supporting your bottom line.
Over 1,000 providers trust Birdie to power more than 60 million visits a year. Because when you have technology that works by your side, you can care more and worry less.
Kontaktinformationen
4 Fulwood Place, WC1V 6HG, London, Vereinigtes Königreich
- info@birdie.care
- birdie.care
4,6
Hervorragend
405 Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Mileage, travel time and wait time a. Complete joke
The App its self is easy to do for the employer, but the Birdie system once the rota is in the system it works out the mileage which doesn't allow for road closes, and sometimes not to used the direct rota because of school traffic etc. Than there is the issue of travel time, this is such a joke, Birdie reckon you can get from one customer to the next in a ridiculous amount of time, doesn't allow for getting from client home to car, doesn't allow for traffic, doesn't allow for parking, doesn't allow for getting the key code, some times if new client you get lost, so we get paid for unreal travel time, and not for wait time, if your a carer your rushing about, in my day I haven't got time to wait, this needed to be address because this is why Working in carer is not for the carer basically the app is computerised, carers aren't robots, can't fly from one client to the next and the app is making carer very devalue no one carer leave because not get the right amount for time.
26. November 2024
Bewertung ohne vorherige Einladung
Antwort von Birdie
Hi Wendy,
Thank you for your detailed feedback about using Birdie.
I hear your frustration about travel times and mileage between clients - these are really important concerns that impact your daily work as a carer.
Just to clarify - while Birdie provides estimated travel times, your actual travel time allowances are set by the care provider. If you do find there needs to be additional time added for accessing the building and parking, or if you're finding the allocated times aren't workable, I'd encourage you to raise this with your care coordinator who may be able to review your schedule.
I hope that helps and that you’re able to have these travel times adjusted to work for you. Thanks again for the feedback and all the important work you do!
Best wishes,
Frances from Birdie
Birdie care app is not as good as…
Birdie care app is not as good as advertised. The system has more technical errors than solutions. The whole of October have been having issues till now. This was not the case last Year. I find it very frustrating since they introduced AI assistant it seems we have more problems than before. When trying to work and you have to spend close to half a day trying to solve issues.
25. November 2024
Bewertung ohne vorherige Einladung
Antwort von Birdie
Hi there,
Thank you so much for taking the time to share your feedback. I'm truly sorry to hear about the technical difficulties you've been experiencing since October.
At Birdie, we take these concerns very seriously and want to get to the bottom of these issues for you. So what we’d like to do is connect you directly with one of the people who build the Birdie app, so you can share your experience and knowledge with us over a candid conversation. We're keen to understand exactly how these issues are impacting your daily work and what we can do to make Birdie work better for you.
Could you please reach out to our support team at support@birdie.care, referencing this review? You can also contact us through the app or via www.birdie.care - whatever is most convenient for you.
Feedback just like yours helps us at Birdie understand how to do better, so thank you for sharing; and together, I hope we meet your expectations in the future.
Frances from Birdie
AMAZING APPLICATION!
AMAZING APPLICATION!
Birdie is such a great application to use, it makes the work load a lot easier to handle for the team and I. The customer service has been absolutely exceptional, if you have an issue, you can contact Birdie supported in minutes and they'll get back to you just a quick. Olivia, our customer success manager, has been amazing in helping us understand Birdie at a deeper level and has played a key role in raising our Q score. All in all, Birdie is the complete package and I would recommend switching over to this from whatever you are using currently!
30. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Birdie
Hi Brandon,
Thank you so much for this incredible review!
We’re thrilled to hear how much Birdie has made a positive impact on your team’s workload. Olivia and the entire team are delighted to be part of your success—especially hearing that Birdie has helped raise your Q score!
We’re grateful to have such fantastic partners like you - thanks again for sharing your experience; we're here whenever you need us!
Best wishes,
Frances from Birdie
Annoying and poor support service
Really annoyed right now as this business of not being able to speak to someone for support is frustrating me. I have been having issues since onboarding and when I try to speak to someone for support, all I have are chats and screenshots which doesn’t help. If I was able to navigate by myself to resolve my issues, I wouldn’t bother reaching out. I would just use the guides. Not enjoying the monies worth. A lot of wasted time that’s unpaid. Very frustrating!
26. August 2024
Bewertung ohne vorherige Einladung
Antwort von Birdie
Hi there,
I'm sorry for the delay in getting back to you on this one - I’ve been chatting to the team to see what may have happened here.
I'm really sorry to hear that you've been having such a frustrating experience with us. I completely understand how difficult it can be when you just want to talk to someone and get the help you need quickly.
Our support team is always here to help, but we also want to make sure you have access to the right tools to make things easier for you. I noticed that your Customer Success Manager recently sent you some links to our webinars and the Birdie Academy training courses. These sessions are designed to help you and your team get the hang of the Birdie platform, from using the Birdie App to making the most of our care management features.
We hope you’ll find these resources helpful, but please don’t hesitate to reach out if you feel stuck or need any further help. We're here to make sure you get the best possible experience with us, and we’re genuinely committed to helping you succeed.
Best wishes,
Frances from Birdie
Birdie app is easy to use
Birdie app is easy to use. You receive shift reminders a day before!
22. August 2024
Bewertung ohne vorherige Einladung
Antwort von Birdie
Hi Wilson,
We really appreciate your kind words and support. Thanks for being a wonderful customer!
- Frances from Birdie
Satisfied with the app
21. August 2024
Bewertung ohne vorherige Einladung
Antwort von Birdie
Hi Omolayo,
We're so happy to hear you're having a good experience with Birdie. Your support is greatly appreciated! - Frances from Birdie
Love the set up but can't understand…
Love the set up but can't understand why we have to record tasks twice. It just adds more time on visits and also. Clients think we're on our phone texting instead of spending valuable time conversing with them.
21. August 2024
Bewertung ohne vorherige Einladung
Antwort von Birdie
Hi Claire,
Thank you for the review! We’re really glad to hear you love the set-up. I’m sorry to hear you’re having some trouble r.e. recording tasks twice - you shouldn’t have to do that so I would recommend checking in with our support team, or making sure the visit plans haven’t been put in twice. Thanks again Claire - hope this situation is resolved for you soon!
Best wishes,
Frances
Generally a good app
Birdie is a good app generally. I've had no major problems using it. It can be a little annoying sometimes as the tasks can double book and repeat what you've already covered.
21. August 2024
Bewertung ohne vorherige Einladung
Antwort von Birdie
Hi Chris,
Thank you for the positive review!
I'm sorry you're sometimes having to record tasks twice - I'd recommend contacting the support team about this!
Best wishes,
Frances from Birdie
I love my cleaning job at Granthams I…
I love my cleaning job at Granthams I like to keep it clean x tidy for Kirsty and the team they always are so welcoming to me Patricia southworth
21. August 2024
Bewertung ohne vorherige Einladung
Antwort von Birdie
Hi Patricia,
We're so grateful for your feedback. It's our pleasure to serve partners like you! - Frances from Birdie
All the the care plans and call times…
All the the care plans and call times for clients are easy to understand
21. August 2024
Bewertung ohne vorherige Einladung
Antwort von Birdie
Hi Getrude,
Thanks for the great feedback! We're really pleased to hear about the ease-of-use with care plans and call times.
Frances from Birdie
The apps is really easy to access
20. August 2024
Bewertung ohne vorherige Einladung
Antwort von Birdie
Hi Oluwaseun,
Thanks for the lovely review. We're glad you're satisfied with our software! - Frances from Birdie
Efficiency
2. August 2024
Bewertung ohne vorherige Einladung
Antwort von Birdie
Hi Dare,
Thanks for the 5* review! We're really pleased to hear you find Birdie efficient!
Frances from Birdie
Antwort von Birdie
Hi Cristina,
Thanks for the positive review - we're really pleased you're enjoying the Birdie app!
Frances from Birdie
Antwort von Birdie
Hi Hemi,
Thanks for the review! We really appreciate it.
Frances from Birdie
User friendly but on PRN there is need…
User friendly but on PRN there is need to make it possible to correct where one makes a mistake
18. August 2024
Bewertung ohne vorherige Einladung
Antwort von Birdie
Hi Jedias,
Thank you for the feedback! We really appreciate it.
Frances from Birdie
Easy access and easy way to get help…
Easy access and easy way to get help from Administration.
You can communicate without anything to the Administration and get help immediately.
20. August 2024
Bewertung ohne vorherige Einladung
Antwort von Birdie
Hi there,
Thank you for sharing your experience. We're delighted to hear Birdie's meeting your expectations - especially when it comes to communicating with the team!
Frances from Birdie
Easy to use and with practice good in…
Easy to use and with practice good in poor service areas.
20. August 2024
Bewertung ohne vorherige Einladung
Antwort von Birdie
Hi Barbara,
Thank for you the great review - we're really grateful for your kind words.
Frances from Birdie
Birdie is a very interactive and user…
Birdie is a very interactive and user friendly app. It makes work alot easier and essentially comprehensive in details.
20. August 2024
Bewertung ohne vorherige Einladung
Antwort von Birdie
Hi Folami,
We're delighted by your feedback. Thanks for letting us know we're on the right track in making care delivery easier and safer for all involved in the care circle.
Frances from Birdie
Birdie is easy to navigate
Birdie is easy to navigate
19. August 2024
Bewertung ohne vorherige Einladung
Antwort von Birdie
Hi Oyet,
Your positive words mean a lot to us. Thank you for taking the time to leave us a review!
Frances from Birdie
Great app and easy to use
19. August 2024
Bewertung ohne vorherige Einladung
Antwort von Birdie
Hi Alison,
Thank you for your kind review. We're so pleased to hear you're satisfied with the Birdie app!
Frances from Birdie
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