Ordered a Birlea servile 6 chest of Drawers Came within 7 days choice of delivery day. On delivery day was updated along the way actually delivered exact time Guys were very polite and respectfu... Mehr ansehen
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Das sagen Bewerter
Ordered from here on line as seen product elsewhere much more expensive. Process worked as expected arranged delivery and it all happened seamlessly. Very deep drawers good quality lovely handles. Cam... Mehr ansehen
Unternehmen hat geantwortet
I purchased an oak wardrobe from Birlea which was delivered 14th April 26. Over the moon with my purchase. No chipboard, good heavy quality oak. Easy to follow instructions and put it together with... Mehr ansehen
Unternehmen hat geantwortet
Awful delivery & no communication I was meant to receive my furniture on 17th but no update on the tracking service all day. When i reached out to customer care chat bot told me to wait until 21st... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Möbelhersteller
- Bettenfachgeschäft
- Schlafzimmermöbelgeschäft
- Kindermöbelgeschäft
- Möbelgeschäft
- Hersteller
Vom Unternehmen geschrieben
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Kontaktinformationen
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, Vereinigtes Königreich
- 01332 812870
- info@birlea.com
- birlea.com
4,3
Hervorragend
3972 Bewertungen
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Dreadful service
I paid the additional cost to have 2 man crew so that the mirror drawers would be delivered and carried to the bedroom. The driver arrived with his wife and refused to carry it any further than the hall way where it’s still sitting. I can’t carry this and neither can my elderly husband. I’m applying for my money back and a pick up of the unit. Dreadful service.
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Birlea Furniture
Thank you for your feedback, and we’re very sorry to hear about your experience.
We have requested further information from you so that we are able to look into this for you as soon as possible. Alternatively if you could email our team at info@birlea.com with your order number and delivery postcode someone will get back to you shortly.
Easy ordering and before time delivery
17. Februar 2026
Antwort von Birlea Furniture
Thank you so much for your 5 star review!
We’re really pleased to hear that you found the ordering process easy and that your delivery arrived ahead of schedule — that’s exactly the experience we aim to provide.
We truly appreciate you taking the time to share your feedback and hope you enjoy your purchase from Birlea!
Antwort von Birlea Furniture
Thank you for the fantastic 5 star review!
We’re so pleased to hear that you had a great experience with our delivery team — we’ll be sure to pass your kind comments on to them.
We really appreciate you taking the time to share your feedback and hope you’re loving your new Birlea purchase!
The two young men who delivered my…
The two young men who delivered my cabinet were very helpful and polite I could not fault them very pleased
16. Februar 2026
Antwort von Birlea Furniture
Thank you for your lovely 5 star review!
We’re so pleased to hear that our delivery team were helpful and polite — it’s great to know they made such a positive impression. We’ll be sure to pass your kind comments on to them.
Thank you for choosing Birlea, and we’re delighted to hear you’re very pleased with your cabinet!
Terrible delivery service
Terrible delivery service. Was contacted with a time but had the option to decline if wouldn’t be home and request a new slot which i did. Item then got delivery attempted on the declined slot anyway, obviously unsuccessfully as I wasn’t in, however parcel is now being marked as delivered despite tracking notes clearly stating I had requested a different date
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Birlea Furniture
We’re really sorry to hear about your experience and the frustration this has caused. This certainly isn’t the standard of service we expect.
We have requested further information from yourself so that we can look into this for you.
Thank you for bringing this to our attention – we appreciate the opportunity to put things right.
Fantastic Service
The company was scheduled to arrive at 10am. I was kept fully updated on the website advising that they would be early. On arrival the delivery team dropped all 4 parcels just inside the door (something other firms have refused to do) The delivery guys were really friendly and helpful. Thank you for a fantastic service.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Birlea Furniture
Thank you so much for your wonderful review!
We’re really pleased to hear that you found the tracking updates helpful and that everything arrived smoothly. It’s great to know our delivery team were friendly, helpful and able to bring the parcels just inside for you – we’ll be sure to pass your kind words on to them.
Thank you again for choosing Birlea and for taking the time to share your experience – we truly appreciate it.
The bed quality is very poor
The bed quality is very poor - arrived with chips, dents and scratches over all three items. Customer service (albeit through Homebase) has been shocking. Struggling to get a refund or a date the items will be collected - expectation was id disassemble the items and put them back into a flatpack box. I’ve been contacted by about 6 different people so far and I’m no further forward - just keep being told it’s been passed to the relevant department and I’ll hear back in 48 hours. I’ve been told that 6 times now.
13. Februar 2026
Antwort von Birlea Furniture
We’re really sorry to read this and to hear about your experience. This is absolutely not the standard we expect from our products or the service surrounding them.
It’s particularly concerning to hear that your items arrived with chips, dents and scratches — that’s not acceptable and certainly not how your bed should arrive.
We’re also sorry for the frustration caused by the communication and delays around the collection and refund. Being passed between multiple people and repeatedly told you’ll hear back within 48 hours without progress is understandably frustrating.
Although your purchase was made through Homebase, we’d really like to help get this resolved properly. Thank you for providing your email, we will contact you directly to look into this for you.
Thank you for bringing this to our attention, and again, we’re very sorry for the inconvenience caused.
Just had my bed delivered
Just had my bed delivered. The men that delivered it were fantastic. Great job
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Birlea Furniture
Thank you so much for your review!
We’re delighted to hear your delivery experience was such a positive one. It’s great to know the team did a fantastic job — we’ll be sure to pass your kind comments on to them.
We hope you love your new bed and enjoy many comfortable nights ahead!
Great delivery
Great delivery. There was an issue with my postcode. The delivery men were very patient and helpful.
The bed is amazing, my daughter loves it. I turned the upper part of the bunk bed into a play area for my daughter's smaller room. The bed is very sturdy and can carry her weight, plus some toys and toy storage unit.
I would order from this company again.
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Birlea Furniture
Thank you so much for your lovely review 😊
We’re really pleased to hear that our delivery team were patient and helpful while resolving the postcode issue — that’s exactly the level of service we aim to provide. I’ll be sure to pass your kind comments on to them.
It’s fantastic to hear how much your daughter loves her new bed! We love the idea of turning the upper bunk into a play area — what a brilliant way to make the most of the space. It’s great to know you’re happy with the sturdiness and quality too.
Thank you again for choosing Birlea, and we’d absolutely love to welcome you back in the future.
Bed arrived broken
Bed arrived broken, header and footer are both damaged. I’ve only received it yesterday and I’ve already contacted them to initiate a return. Hopefully they reply within 48h window given with a solution and a refund.
I will change the rating here all going smoothly, but they’ve prompted me to make a review now and this is my experience so far.
Update: They’re replying below, although they don’t allow my reply to theirs, hence I’m updating review here. I contacted them on Friday, they came back to me today: if I dispose the defective bed myself, they refund me straight away, if they need to collect it, then they won’t refund straight away… that’s to encourage me to have the hassle of disposing big pieces of defective furniture myself when they’re extra heavy and my car isn’t big enough to fit them in… I replied to them asking to collect asap, but not yet any reply or information on when they can collect, when I’ve told them I have no space at home to store their damaged furniture. I’m expecting family visit and I have no bed frame and my living room and bedroom taken by big boxes! Not happy at all. I need to remove one more star on this review.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Birlea Furniture
We’re really sorry to hear that your bed has arrived damaged — that’s certainly not the experience we want for our customers.
Thank you for contacting us already to initiate the return. Our customer service team will respond as quickly as possible within the stated timeframe to get this resolved for you. If you haven’t heard back after 48 hours, please feel free to follow up with us directly.
This isn’t the standard we expect, and we’ll ensure the issue is handled properly. We really appreciate you giving us the opportunity to put things right and hope we can turn this experience around for you.
Happy customers…
The two men who delivered the cabinet were polite. They also did the fitment of the crystal drawer knobs vey quickly and efficiently
9. Februar 2026
Antwort von Birlea Furniture
Thank you so much for your kind review 😊
We’re delighted to hear that our delivery team were polite and that they fitted the crystal drawer knobs quickly and efficiently for you. That’s exactly the level of service we expect, and it’s always lovely to hear when the team are recognised for their great work.
We hope you’re enjoying your new cabinet, and thank you again for choosing Birlea.
Received my order quick and kept me…
Received my order quick and kept me informed of my delivery.
9. Februar 2026
Antwort von Birlea Furniture
Thank you for your great review!
We’re so pleased to hear your order arrived quickly and that you felt well informed throughout the delivery process. Keeping our customers updated every step of the way is really important to us.
We truly appreciate you choosing Birlea and hope you enjoy your new purchase.
Next delivery isn’t next day delivery
Next day delivery isn’t next day delivery.
No communication or tracking. Still has yet to arrive. Moving into a new house with no bed.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Birlea Furniture
We’re very sorry to hear this — we completely understand how frustrating this must be, especially when you’re moving into a new home and expecting your bed to arrive the next day.
This certainly isn’t the standard we expect. Our transport team will be looking into this as a priority to understand what has happened with the delivery and the lack of communication.
Please could you contact our customer service team directly with your order details if you haven’t already? We want to get this resolved for you as quickly as possible and make sure you receive a clear update.
I recieved a text message with a time…
I recieved a text message with a time of delivery and they arrived bang on the time stated fabulous. The guys were really nice and professional and cheery too..... I would highly recommend this company
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Birlea Furniture
Thank you so much for your wonderful review 😊
We’re delighted to hear that your delivery arrived exactly at the time stated and that the team were professional, cheerful and helpful. That’s exactly the standard of service we aim to provide, so it’s lovely to know it made a great impression.
We truly appreciate your recommendation and your support — thank you for choosing Birlea.
Excellent tracking facilities and great…
Excellent tracking facilities and great delivery service
11. Februar 2026
Antwort von Birlea Furniture
Thank you for your fantastic review!
We’re really pleased to hear you found our tracking facilities excellent and that you were happy with the delivery service. Providing clear updates and a smooth delivery experience is something we work hard on, so it’s great to know it made a difference.
Thank you for choosing Birlea — we truly appreciate your support.
Very helpful.
1. Oktober 2025
Antwort von Birlea Furniture
Thank you for taking the time to leave us a review!
We’re really pleased to hear you found our service very helpful. That’s exactly what we aim for with every customer interaction.
If there’s anything we could have done to make your experience a full 5 stars, we’d love to hear your feedback — it helps us continue to improve.
Thank you for choosing Birlea.
Very poor quality item
Very poor quality item. I just bought a house so I purchased 2 wardrobes 2 bed side cabinets and a chest of drawers. I had high hopes but these were soon dashed. The delivery and sales team were spot on I cannot fault that , however some pieces were damaged at the corners, some holes did not line up, vital parts were missing. A bit of a shame really, I raised it with the company and I have sent in batch numbers and photos. I bought furniture from other companies and felt they provided a far better product. Not having a moan just disappointed.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Birlea Furniture
Thank you for taking the time to share your feedback.
Firstly, we’re really sorry to hear about your experience. Moving into a new home should be an exciting time, and it’s disappointing to hear that the furniture didn’t meet your expectations — especially after purchasing multiple pieces.
We’re pleased to hear that our delivery and sales teams looked after you well, but damaged corners, misaligned holes and missing parts are certainly not the standard we expect from our products.
Thank you for already providing batch numbers and photos — that’s extremely helpful. We have requested further information from you so we can find your order number and chase this up for you.
We truly appreciate your honest feedback, and we’re sorry that on this occasion we let you down. If there’s anything further you’d like to share with us, please don’t hesitate to get in touch.
Very Poor Quality
Very Poor Quality, Edges chipped (cut with a blunt saw). I have bought Other Items A Third of this price Much Better Quality, I will never use this company again, The Chip Board Used very cheap, I would have liked to return it but had glued it together so could not take it apart,
DO NOT BUY THIS PRODUCT
10. Februar 2026
Antwort von Birlea Furniture
We’re really sorry to hear about your experience — this is certainly not the standard we expect for our products.
To help us investigate this further, could you please let us know the product name and, if possible, share some images showing the issues with the edges and materials? Our Customer Service team will review this thoroughly, as we take feedback like yours very seriously and want to prevent this happening in the future.
We appreciate you bringing this to our attention and hope we can work towards a resolution.
Great communication
Great communication, easy to arrange delivery date / time . Given 3 hour slot , delivery 1 hour notice on phone , delivered on time
8. Februar 2026
Antwort von Birlea Furniture
Thank you for sharing your experience!
We’re thrilled to hear that our communication and delivery service worked so smoothly for you. Giving notice, sticking to the schedule, and making it easy to arrange are all things we strive for, so it’s great to know it made the process hassle-free.
We really appreciate your feedback and hope you’re enjoying your new furniture!
An excellent service
This was an excellent furniture delivery service. I was kept involved every step of the way. I raised a query about delivering to the first floor and got a punctual and helpful response. The delivery was on time and the two delivery men were friendly, polite and helpful. This was heavy furniture and I was fearing it might be left at the door step but instead everything was delivered to where I wanted it. Excellent service.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Birlea Furniture
Thank you so much for your fantastic feedback.
We’re delighted to hear that you felt well informed throughout the process and that your query was handled quickly and helpfully. Clear communication is something we really value, so it’s great to know this made a difference.
It’s especially pleasing to hear that our delivery team took such good care of you and ensured everything was placed exactly where you needed it. We understand heavy furniture can be a worry, so we’re glad we could provide reassurance and a smooth experience.
We truly appreciate you taking the time to share your experience — thank you for choosing Birlea.
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