BE AWARE! this company lied about the shipping costs!!!! They charged me for shipping at front and they also told the currier to charge me as well, !!! A product that aparently in in good price ended... Mehr ansehen
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Das sagen Bewerter
As informações sobre como aplicar o produto não são específicas tipo quanto tempo deixar o produto não fala e è muito forte o cheiro eu usei máscara durante o processo e mesmo assim fiquei com nariz e... Mehr ansehen
Unternehmen hat geantwortet
When the package arrived, everything was carefully wrapped. I love the products! I gave 4 stars rather than 5 because there was a delay in shipping, and my first inquiry (email) went unanswered.But wh... Mehr ansehen
Unternehmen hat geantwortet
Este producto es increíble! Tiene olor pero no es tan intenso como otros productos, el paso tres hace milagros. Yo tengo el cabello riso y con mucho frizz y toda mi vida e batallado con encontrar el p... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We are the leading luxury Brazilian Cosmetics Distributor representing Brazilian premium beauty products. All our products are certified by ANVISA, the Brazilian Health Government Agency and we are Officially Licensed Sellers of most Brazilian Premium beauty brands.
Kontaktinformationen
Vereinigte Staaten
- 1-866-245-2707
- info@bkeratinstore.com
- bkeratinstore.com
4,0
Gut
391 Bewertungen
Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Antwort von Bkeratin Professional
Estimado cliente,
Estamos muy contentos de que esté satisfecho! Su satisfacción es nuestro principal objetivo!
Gracias por la preferencia por nuestra empresa ❤✔.
Estoy siempre a su disposición para responder a cualquier pregunta.
Saludos cordiales,
Rafaela G.
Great products and spectacular customer…
Great products and spectacular customer service.
6. Dezember 2021
Antwort von Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
I loved it !!
I loved the delivery faster, the product Maria escandalosa organic is awesome!! Works great for me !!!
4. Dezember 2021
Antwort von Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Excellent service
4. Dezember 2021
Antwort von Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Fast shipping good products never a…good products fast shipping
Fast shipping good products never a problem with any orders
16. November 2021
Antwort von Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions.
Best regards,
Rafaela G.
Pros and Cons!
Pros:
1.The website has a wide variety of products.
2.My order was fulfilled the day after I placed my order.
3.The courier service was wonderful! I was informed where my package was at every stage and I even received text messages.
4. I appreciate the 5% discount, free shipping and free samples.
5. Worldwide shipping! I really appreciate that they want to serve the entire world. Most companies only think about their own country or a limited number of countries in the West.
Cons:
1. Customer Service was slow and not helpful. There is something wrong with the new website. I could not choose a shipping option for my country. I asked customer service if they shipped to my country and they told me that they did. I told them the problem I was having and I was told to continue trying to add the shipping option. After trying for a few days I told them that it wasn't working. I didn't receive a response and I had to figure it out on my own. Fortunately, I came across the old website and I was finally able to add my shipping option and place my order.
1.b) When my parcel arrived at the border, they requested that I send them an invoice so they can calculate my taxes. The invoice I had received was in Portuguese. Customs requested that it be translated into English. I asked customer service if they could translate it for me and I didn't receive a reply. Fortunately, customs were able to decipher the invoice and my parcel was delivered after two days.
I would have given the company 5 stars if customer service was caring. I intend to buy from the company in future and I hope they will improve the customer service experience.
Lastly, it would be great if cheap masks like Skala could be added and also samples. I would like to buy a sample of an item before committing to purchasing a large product.
14. November 2021
Antwort von Bkeratin Professional
Hello, how are you?
We apologize for not responding, we were having problems with the company's cell phone and we ended up losing all the messages we received in that time.
Unfortunately it is not possible to translate the invoice to English because the invoice is from our Brazilian company. Only the shipping documentation can be in English.
We are happy that you received the order and we hope to have another opportunity to provide a better service.
If you want a product that is not on the site, you can send us a picture of the product you want and we will check with our suppliers if we can get it for you.
Best regards,
Rafaela G.
My order came missing products
My order came missing products. I’m so disappointed. I wouldn’t buy at this store again.
11. November 2021
Bewertung ohne vorherige Einladung
No updates on my order
I placed an order on October 4th, 2021. So far no updates for it. In the web appears an order delivered to another address, while also received another tracking number through mail which haven't been shipped or no updates from UPS. So here I am waiting for an order that I don't know if its lost or when I'm going to receive it.
12. Oktober 2021
Antwort von Bkeratin Professional
Dear customer,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main goal 😍
We are here to serve you always with all affection 😉
I am at your disposal to answer any question!
Warmest regards,
Rafaela.
Excellent products
Excellent products, excellent prices and I get everything in less than 4 days! I bought two orders already and always everything gets to my door on time and perfectly packaged. The products come from Brazil directly, so they sell the real stuff! Specially for Latinas’ hair!
11. Oktober 2021
Antwort von Bkeratin Professional
Dear customer,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main goal 😍
We are here to serve you always with all affection 😉
I am at your disposal to answer any question!
Warmest regards,
Rafaela.
Excelente 👌
8. Oktober 2021
Antwort von Bkeratin Professional
Prezado(a) cliente,
Obrigado por sua preferência por nossa empresa ❤✔😉
Obrigado pelo voto de confiança, sua satisfação é nosso principal objetivo. 😍
Estou a sua disposição para responder qualquer pergunta!
Com os melhores cumprimentos,
Danielle.
Took a while to get my questions…
Took a while to get my questions answered, bit it worked out in the end.
8. Oktober 2021
Antwort von Bkeratin Professional
Dear customer,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main goal 😍
We are here to serve you always with all affection 😉
I am at your disposal to answer any question!
Warmest regards,
Rafaela.
Antwort von Bkeratin Professional
Dear customer,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main goal 😍
We are here to serve you always with all affection 😉
I am at your disposal to answer any question!
Warmest regards,
Rafaela.
Love the felt Amazon keratin and I…
Love the felt Amazon keratin and I received my bottle in a week. Awesome 🤩
6. Oktober 2021
Antwort von Bkeratin Professional
Dear customer,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main goal 😍
We are here to serve you always with all affection 😉
I am at your disposal to answer any question!
Warmest regards,
Rafaela.
A entrega foi super demorada a UPS…
A entrega foi super demorada a UPS retornou 2 vzs alegando que nao achava o endereco e relamente o Zip cod estava errado vcs colocaram errado.
6. Oktober 2021
Antwort von Bkeratin Professional
Dear customer,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main goal 😍
We are here to serve you always with all affection 😉
I am at your disposal to answer any question!
Warmest regards,
Rafaela.
really fabulous my product
really fabulous my product. The shipment and delivery everything perfect even without any inconvenience
15. September 2021
Antwort von Bkeratin Professional
Dear customer,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main goal 😍
We are here to serve you always with all affection 😉
I am at your disposal to answer any question!
Warmest regards,
Rafaela.
Nice product!
6. September 2021
Antwort von Bkeratin Professional
Dear customer,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main goal 😍
We are here to serve you always with all affection 😉
I am at your disposal to answer any question!
Warmest regards,
Rafaela.
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