BLANCO UK Bewertungen 41

Shockingly poor product!

Bought a new kitchen, black mixer tap had been installed with a new black sink and on its first use started dripping!

Sink unit came with my new Wren kitchen last year but quickly became scratched all over. Bought a new one and had it professionally fitted in May 2026 and it looked perfect. One month later scratch marks again. I already bought one of their dish/crockery basket with rubber feet so that did not scratch it. Definitely not stainless steel.

I contacted BLANCO Canada regarding a warranty inquiry after submitting the requested form and waiting for a response. Unfortunately, my experience with customer service was very disappointing.

During my phone call, I felt that I was not given an opportunity to fully explain my situation. The representative repeatedly interrupted me and repeated the same information instead of listening to my concerns. I also found the tone of the conversation to be rude and dismissive.

I understand that customer service representatives have policies to follow, but I expect to be treated with respect and given a chance to explain my issue. This experience left me frustrated and dissatisfied with the level of customer service I received.

Terrible build quality. I purchased two black taps in September 2022. One of the taps is now leaking when you use the push button feature to adjust the water spray and both are losing their 'black' colour and look slightly grey in areas. I contacted Blanco to claim under their 5 year warranty on taps, but they advised that the warranty is only 2 years on moving parts. The new part is now going to cost me £55.99.
Not what you would expect from a brand that promotes itself as top quality. AVOID

WILL NOT HONOUR WARRANTIES. DO NOT BUY

A filter tap failed catastrophically after 4 years. The warranty was 5 years. They refused to honour the warranty.

Worst customer service ever. Bought a colander which is depicted and stated to fit my sink. It didn’t. I kept writing in and was asked to send pictures was repeatedly told it was the right one until finally got someone on the line who admitted it and the website were wrong. She suggested that I buy the right one and pointed me to it. So I did. Sent the other one back. Still no refund. No communication … really ? This much energy of a colander …. This company sux

every drop of water stains the polished area's
Flimsy as paper. Very disappointed. Avoid.

Had a problem with my kitchen tap, contacted Blanco and after a couple of verification mails the support could not have been better. Very happy that Blanco are not in the sadly missed customer sevices, on the contray, they supply good old customer services and for that they have my greatful thanks

Blanco Hot tap purchased through John Lewis. No hot boiling water after just 10 month, after reporting issue a week ago still no date for an engineer to fix. Terrible after sales from Blanco

I purchased a blanco solis stainless steel sink. The fitting of this sink was very difficult due to the flush infino drain system, which is meant to be innovative! Customer Service was beyond useless when I wrote for advice on fitting. Beyond this, I am totally unimpressed with the sink. It is very thin stainless steel and feels tinny. It stains very easily. Very difficult to remove stains without using some form of scourer - and then you risk scratching. I wish I'd just bought a cheap sink from local hardware store. Totally unimpressed and for the very hefty price I paid I expected so much more. It just does not compare to the previous Blanco sink I had. Very disappointed. Avoid.

Absolutely wonderful tap that does the lot boiling, filtered chilled and sparkling. You can even select the amount of water you want. It looks stunning and works beautifully

We purchased a Blanco Minorca sink in white when we had a new kitchen fitted two and a half years ago. It wasn't long before a brown stain appeared around the plughole which gradually got worse despite cleaning.
How a Company can sell a product in white knowing that it will stain and require endless maintenance is beyond me. DO NOT BUY THIS PRODUCT IN WHITE

The Blanco tap was installed in a new build less than 5 years ago
It has developed a leak . I have been in touch with Blanco with the model reference and they say it is no longer produced and there are no replacement parts available.
So effectively I have to buy a new tap

Do not buy the silgranit sink in white, impossible to keep clean after just over a year ours is brown. Followed all the instructions, clean day. Pointless just don't buy, replacing shortly with stainless steel

⭐⭐⭐⭐⭐
I purchased a Blanco Fontas II tap in 2021/22 when I built my new kitchen. Recently, the tap started letting water through when in use, so I contacted Blanco UK customer service. Initially, I purchased replacement cartridges myself, thinking this would solve the issue, but unfortunately the problem remained.
Blanco UK customer service then really stepped up. Martina went the extra mile to make sure the issue was properly resolved. Her approach was professional, helpful, and customer focused, and she ultimately offered a replacement to ensure I was fully satisfied.
A huge thank you to Martina for her excellent service. I am very pleased with the support I received and with Blanco UK’s commitment to looking after their customers.

We bought a Blanco sink when getting kitchen refitted. It looks stained most of the time and I am constantly cleaning it.

Also the model we bought has 2 holes pre-kit for the taps, to be either left/right handed drainer. Cheap and tatty way to resolve an issue. The unused hole has a silver plug to cap it off, but it contstantly needs cleaning.

I had a Villeroy & Boch poreclain sink for 20 years and it was no problem. I made a big mistake buying ceramic. Never again. 2 years on and we both detest it

So far I am unimpressed with the customer service. I have contacted blanco over a week ago regarding an issue. Granted it is festive holidays so I didn’t get a response. I called on Friday and got told to send an email, which I did. Still no response or help and they are closed on the weekends, which is crazy as it’s the only time I’m not the office to sort anything. Reading reviews it seems the aftercare is bottom grade

There have been so many times, after purchasing well-known brand products to be only let down when trying to make a warranty claim or request after sale support.
This has been absolutely not the case with Blanco UK. Blanco's customer service went above and beyond to make sure our request had been addressed and any issue resolved in a quick, friendly and efficient manner. We are extremely happy with the superb customer service. This gives us a complete peace of mind to continue enjoying our kitchen sink and tap for the years to come.
Thank you to both Olivia and Martina for your great help and speedy resolution!
I would give you six stars if there was such option.
Very grateful and highly recommended.

Blanco Sona 5 S Compact 1 Bowl Inset Silgranit Composite Kitchen Sink & Waste with Reversible Drainer - 860 x 500mm - purchased in Soft White as part of a Wren Kitchen [avoid].
Now on our fourth delivery and each sink is clearly chipped along the edge. Contacted customer services to enquire if there is a Stainless Steel Blanco sink which will fit the profile in the worksurface and they're not interested as I am a third party in this equation.
Overall Poor Quality - yet to get a perfect one, and the soft white stains terrible.
If I could leave no ☆'s I would.
Spend you're hard earned cash elsewhere.

Invested in a Blanco sink earlier this year made from silgranit which their marketing blurb advertises as ‘extremely resistant’.

Looks great but within a few months the main basin has 4 chips in it 2 of which are fairly large. It’s anything but resistant. I can honestly say nothing sharp or pointy has been dropped or forced into the sink so these marks are a fault with the product.

I’ve been having to clean it on a daily basis too to stop the staining but regardless it’s turning a different shade.

The plug mechanism is inconsistent; you have to lift the strainer out to nudge the plug underneath to get it to operate often.

So I’ve gone to Blanco hoping for some customer service but they have been nothing short of useless. According to them I’ve misused the sink & suggested I buy a granite repair kit to sort the chips!

Apparently it has a 25 year guarantee but I’m not clear on what that covers exactly given their response.

I was hoping this unit would look good & last around 5 years but within 5 months it’s failed. Do not buy a Blanco sink; it’s poorly manufactured & not worth the money.