Blue Collar Pet Transport Bewertungen 

The experience we had with transporting our dog was absolutely awful. BLUE COLLAR is very communicative when it comes to getting you to sign the contract and make payments. The communication ends there. They talk about making your move easy, acknowledge how stressful it can be and how dogs can pick up on stress---yet there was literally nothing about our experience that was stress free.
In their “Values,” they state that you will get regular updates and photos and have communication during transport. The only time any of that happened, was when I checked in. Never proactively. And it wasn’t until a couple days into the trip, that I was able to track the van, or else I would have had no idea where our dog was.
We scheduled a group transport from Maryland to California. Our pickup window was Dec 26th-Dec 30th. I was told we would be contacted by the driver…I kept checking in because no one had reached out to us and was told on December 23 that someone would be assigned that day and if not, to call back after the weekend (Xmas). I checked in again on the 26th and was told no one had been assigned yet and that someone would be assigned that day. No one was.
On the 26th, I was given a driver’s name and told he would reach out. After I called him twice and sent 2 texts—none of which were responded to—I was told he “had flown the coop” and we would be assigned someone else.
On December 27th we were given a new driver and told he would contact us that night or the following morning. He did not. I texted and called him as well. After not getting any responses, I called customer service multiple times to see what was happening and was told that they couldn’t see what dispatch was doing and assured me the driver would eventually call.
The driver never called but dispatch eventually did. He was eventually picked up on Dec 31st at 10pm.
BLUE COLLAR very clearly states that all times are ETA’s, and they can’t account for weather, car issues, etc. That we totally understood. But what you should be aware of:
-You must be avail AT ALL TIMES not only in your window, but any time before or after, until the pickup and drop-off happen. From our experience, even allowing for the fluid nature of estimated time of arrival, their windows were not reliable ..therefore, the person placing your pet to begin the trip and the person receiving your pet must be able to accommodate all notices for pickup and drop off. If you have a job, family responsibilities such as childcare or elder care you must be prepared to drop what you are doing at a moment’s notice.
-Our experience with the estimated times were that they changed with each person we talked to. Not by just hours, which would fit into the estimated time of arrival, but by days. This was tremendously stressful, which could have been mitigated with consistent and accurate communication. Along the way we were given 3 different days and times that he would be delivered. And after originally being told the drive would take 3-4 days, it took 6.
BLUE COLLAR states that your pet will be driven by experienced drivers and in a BLUE COLLAR van.
-What they didn’t tell us, nor is it in the contract, is that they hired a THIRD PARTY to transport our dog. An entirely different company and paid them substantially less than what we paid.
-Of the first 2 drivers that picked up our dog, one lasted only a day or 2 into the drive because he couldn’t stay awake for more than 3 hours.
-The van was not a BLUE COLLAR one. It was an older model that went into the shop on the way to pick up, once during the drive, and had to circle hours backwards after another van broke down. Which meant our dog was stuck in the crate each time something like this happened. While unexpected things may happen, the consumer is reasonable in believing that the transport vehicle will be reasonably maintained and reliable.
-The van was filthy, and our dog smelled awful.
-I want to be very clear that I don’t fault the other company---we didn’t have a contract with them, and they were under no obligation to abide by BLUE COLLAR’S contract.
BLUE COLLAR states that your pet will be fed per instructions of their normal eating schedule and will give them the food you provide.
-We sent 7 days worth of food---and for fear of retaliation, I am not going to post how many days of food we got back, but it amounted to our dog not being fed for days.
-I want to be very clear that I don’t fault the other company---we didn’t have a contract with them, and they were under no obligation to abide by Blue Collar’s contract.
In marketing materials, BLUE COLLAR claims to “TREAT YOUR PET LIKE FAMILY”. I wouldn’t have wished this experience on my worst enemy, let alone a family member.