Bluetravelgroup Bewertungen 2

I booked a trip to Dubai last year and they left me stranded. I could never get in touch with them. They sent me an email the same day of the trip and that was the last I heard from them. I had to book a hotel on my own and also pay for the tours through a local agency. I will definitely proceed legally because I had paid $1,900 and they disappeared and did not provide me with any service.

I am writing to formally lodge a complaint and request a full refund for the disastrous experience I endured during my recent trip booked with your company. After careful review of your terms and conditions, I am shocked by the level of negligence, misrepresentation, and lack of accountability that transpired during this journey.

Summary of Issues:
False Advertising and Unfulfilled Promises
Your brochure advertised excursions and experiences that never occurred. We were promised:

A visit to Versailles that was never mentioned or included.

Tuscany Tour that never happened.

Interlaken and Alps Excursion advertised as an 11-hour trip that did not occur.

Papal Audience advertised as a 9-hour tour that was reduced to 3 hours without notice.

Group Dinner Misrepresentation
The advertised group dinner was non-existent. Only two people showed up, which does not meet the definition of a group event. No explanation was provided, and this is another example of your company’s lack of communication and fulfillment of services.

Personalized Assistant Nonexistent
The promise of a personalized assistant was never fulfilled. The communication via your app was inconsistent, and the transportation between locations was disorganized, making the experience chaotic and frustrating.

Duplicate Flight Confusion and Additional Costs
The app displayed a duplicate reservation, causing confusion that led me to believe I had two tickets. When I approached the gate agent, I was informed that only one reservation existed. Your lack of communication resulted in me incurring over $1,000 in additional costs for fixing travel errors and baggage fees.

Unauthorized Use of My Image
You used my image without consent to falsely promote your services, misleading future clients by portraying a positive experience that did not exist.

Failure to Deliver Basic Services
Your company, led by Jenna Badger, Jenna Salazar, and Elder Salazar, demonstrated a pattern of incompetence and disregard for clients’ expectations. The trip I paid for was not the trip I received, and I am left with significant financial losses and emotional distress.

Request for Full Refund
I demand a full refund of the amount I paid due to your failure to deliver on promised services. I am prepared to take legal action if this issue is not addressed in a timely and satisfactory manner.