Imagine if you had the most entitled people with the worst possible software and the highest limitations, paired with terrible support. Everything broke all the time, you lost money, and then they w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I just started using Bokun. Tried many other services before and since I have "outside the box needs" none of them could solve my problems. Bokun takes time to set up and optimize, but that's the thin... Mehr ansehen
Unternehmen hat geantwortet
Really easy to use platform which is also quite flexible to your needs. I find with any website builder / CMS that they typically struggle to accommodate to all your needs. Which is obvious, bec... Mehr ansehen
Unternehmen hat geantwortet
We are a tour operator and have used Bokun for several years now. It allows us to easily sell on our website, track a variety of bookings in the sales feed and make contracts that connects us with va... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Bókun powers the world’s experiences - helping operators and resellers to manage the ‘how’ behind their ‘wow.’ Book, manage, and grow in one place, so you can deliver unforgettable moments while Bókun handles the details. Connect instantly to thousands of OTAs, resellers, and suppliers, automate admin, and put bookings on autopilot. No drama, just results. One solution, global reach. Built in Iceland, trusted worldwide, part of Tripadvisor.
Kontaktinformationen
3,9
Gut
291 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Remarkable services ever
The professional services and incredible products the system give we supplier to be sold to millions of customers worldwide.
28. März 2025
Bewertung ohne vorherige Einladung
Good service and best experience
24. Juli 2024
Bewertung ohne vorherige Einladung
They are great to work with!
They are great to work with!
16. März 2025
Bewertung ohne vorherige Einladung
Very good 👍 response in tour packages excellent providers
I am using Bókun services since 10 years I have complete satisfaction with Bókun 😊 Thanks
Regards
Diwakar Tours
Shrawan Kumar Tiwari
28. März 2025
Bewertung ohne vorherige Einladung
Excellent Platform
It’s a great platform for promoting your products and activities related with business.
28. März 2025
Bewertung ohne vorherige Einladung
Tourists appreciate my job
28. März 2025
Bewertung ohne vorherige Einladung
Business exposure
The way they give us a landing from our side as small tour operators. They are somehow affordable and giving the required exposure of our business.
7. Jänner 2025
Bewertung ohne vorherige Einladung
As a user
As a user, Bokun is a reliable booking engine
27. März 2025
Bewertung ohne vorherige Einladung
Bad experience
I used Bokun to manage my bookings, but I encountered serious issues, especially with OTA platform synchronization. The biggest problem was with Viator – time slots appeared as unavailable when they were actually free, leading to lost potential bookings.
When I tried to resolve the issue with customer support, I faced an extremely slow and ineffective team. Responses took a long time, and the solutions provided were generic and unhelpful. For software that charges a monthly fee plus a percentage per booking, I expected much better service and a more reliable system.
If reliable synchronization with OTA platforms is crucial for your business, I recommend considering other alternatives.
8. März 2025
Bewertung ohne vorherige Einladung
Antwort von Bókun, a Tripadvisor company
Hi Željko, Thank you for your feedback, and we’re sorry to hear about your experience with connecting your products. While we can see that you have already secured bookings through OTAs, we understand the frustration regarding some products’ availability on Viator not being as smooth as expected.
Our team has been in ongoing communication with you, requesting essential details to identify the root cause of the issue. We have also offered a meeting to expedite the resolution and ensure that availability discrepancies are fully addressed. Please rest assured that there is no connectivity issue we cannot resolve, and we appreciate your collaboration as we work together with our advanced support team to find a solution.
Bókun is a sector-leading platform known for its stability and extremely low API error rates. While occasional errors may occur, we continuously work to resolve them by identifying their root causes, which is essential for long-term improvements.
The team is looking forward to supporting you.
Many thanks,
Bókun Support Team
Bad OTAs' conexion
Every 2-3 months, Bokun has big conectivity issues with sales channels. Do not recommend to use it.
7. März 2025
Bewertung ohne vorherige Einladung
Antwort von Bókun, a Tripadvisor company
Hi Fabio, thanks for your feedback and we are sorry to know you had recurrent issues with connectivity.
We can see you are already speaking with our advanced team and rest assured everything will be addressed and resolved. Bókun is a sector-leading platform known for its stability and extremely low API error rates with our engineers always working to improve the platform.
Thanks for your cooperation.
Bókun Support Team
Our experience with the firm was quite…
Our experience with the firm was quite difficult. Wrong information and lack of help. Long chat came to nothing. A lot of time wasted. Terrible experience.
In reply to Fabio: The experience happened last night with your agent Ashpak. In the end, I asked to have a complaint filed and he simply terminated the chat. So it was not very nice. He later emailed at 22:42 last night. There is a chat transcript. Perhaps you can start from that that. I have just managed to remedy the problem by myself today. I appreciate your quick response and offer to help and so change my rating for this.
Update: My online chat is blocked by their agents in India where Bokun online chat support is based I suppose. I have been waiting for over an hour this afternoon, 9 Feb and also emailed their support. I am wondering whether it is to do with this review. This is very disappointing considering Bokun is essentially a service company.
7. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Bókun, a Tripadvisor company
Hi Helena, Thank you for your feedback and further explanation. We're sorry to hear that you've had a difficult experience. We are currently review the conversations you had with the team and make sure to improve where there has been any miscommunication or wrong expectations.
We'd love the opportunity to assist you and find over a call perhaps and my advance support team will be in touch very soon. We’d like to clarify and reassure that we do not block customers. However, the chat may be unavailable if all agents are engaged or during our closing hours (11:30 PM – 7:00 AM UK time). During these times, you can fill out a contact form, and our team will address your query via email.
Our goal is to provide the best service possible, and we’re committed to addressing any concerns effectively.
You will find our email and we are looking forward to talking to you.
Fabio - Bókun Customer Support
Agent was very proactive and quick…
Agent was very proactive and quickly reolved the issue. Easy and smooth...thanks
7. Februar 2025
Bewertung ohne vorherige Einladung
Excellent
we have all the information that we need and you can also contact an agent for more help, that's awesome
4. Februar 2025
Bewertung ohne vorherige Einladung
Professional and always ready to help…
Professional and always ready to help and support when ever we need it. Best choice we ever made. Wholeheartedly recommended.
RACHEL ASPOGARD
@Adding:tours team
4. Februar 2025
Bewertung ohne vorherige Einladung
It was a great experience with Bokun and Veronica
It was a great experience especially the assistant Veronica she was very helpful and kind she help me in all my requests and she give me also some advice.
22. Jänner 2025
Bewertung ohne vorherige Einladung
Amazing chat agent
The agent at Bokun was amazing on the chat system. Her used everyday words and when I didn't know how to do something, he suggested another way which I was familiar with.
I felt relaxed and confident by the end off the chat and able to rectify the mistakes that I had made.
I felt valued, not stupid!
3. Februar 2025
Bewertung ohne vorherige Einladung
Great management system
2. Februar 2025
Bewertung ohne vorherige Einladung
You have the best costumer service
You have the best costumer service, every of you team members are great.
2. Februar 2025
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
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