We used Michael Zononos from Thameside Property to fix a new sidegate to our property. Michael turned up on time, fitted the new gate with fixings though some we already had from the old gate eg lo... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This company is a waste of time and money DO NOT WASTE YOUR MONEY they promise quick buissness turnover this is false they have not provided 1 repatable lead! 1 lead was provided and was 2 years old.... Mehr ansehen
Unternehmen hat geantwortet
A warning to other trades — think very carefully before paying this company any money. I was promised plenty of relevant leads for my loft storage business, yet received no genuine loft storage... Mehr ansehen
Unternehmen hat geantwortet
I posted our painting job and received a few offers very quickly offering to complete the work required. Chose one painter and he completed the work to a good standard. Was very easy to use and people... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
Vereinigtes Königreich
- 02038178467
- info@bookabuilderuk.com
- bookabuilderuk.com
3,2
Akzeptabel
1712 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 93 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
When sweet talks fail
Making a payment for a service should be as it says on the tin, but when inconsistencies, abandonment and attempts to secure even further money from you is really condescending and very belittling.
After paying £480, I'm left with no job lead, and they told me that the job leads were complementary.
Let me warn those who already signed up, go and discontinue your AUTO RENEWAL, because by the end of 12 months, it automatically renews.
Let season builders and traders stay clear of this company. its a bitter pill. Do your due diligence!
22. September 2025
Bewertung ohne vorherige Einladung
Antwort von Bookabuilderuk
We're truly sorry to hear about your experience, and we appreciate you bringing this to our attention. At Book A Builder UK, we’re committed to ensuring every user has a positive experience, and we take feedback like yours very seriously. Please contact our support team at via our website, so we can address your concerns promptly and work towards resolving the issue. Your satisfaction is important to us, and we’re here to make things right.
BIGGEST SCAM GOING
Do not buy this if you are a tradesperson looking for job leads. They promise you loads and get you next to nothing. You can never get through to anyone in office to talk to. In my opinion this company is the biggest scam going paid £420 for a year subscription. For absolutely nothing because they do not deliver what they promise. Massive SCAM DO NOT BUY THIS
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Bookabuilderuk
We're truly sorry to hear about your experience, and we appreciate you bringing this to our attention. At Book A Builder UK, we’re committed to ensuring every user has a positive experience, and we take feedback like yours very seriously. Please contact our support team at via our website, so we can address your concerns promptly and work towards resolving the issue. Your satisfaction is important to us, and we’re here to make things right.
Recently joined Book a Builder a a…
Recently joined Book a Builder as a Tradesperson and following some complaints to the company they have finally contacted me.
A further review will appear maybe good maybe bad. Will depend on the outcome.
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Bookabuilderuk
Thank you for updating your review. We're pleased we've now been able to make contact with you and begin discussing your concerns.
We appreciate you giving us the opportunity to look into the issues you've raised, and we're committed to working with you to reach a positive outcome wherever possible. We hope your experience from this point forward reflects the level of service we aim to provide, and we look forward to hearing your updated feedback once everything has been resolved.
Excellent job by Micheal from Benson…
Excellent job by Micheal from Benson Boiler Services H2. Very satisfied. Would definitely recommend Bookabuilderuk.
Thank you!
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von Bookabuilderuk
Thank you so much for taking the time to share your experience with Book A Builder UK! We're thrilled to hear that you're happy with our service. Your feedback means the world to us and motivates us to keep providing an excellent service. If you ever need any assistance in the future, don't hesitate to reach out – we're always here to help!
WARNING TO ANY TRADESMAN
WARNING TO ANY TRADESMAN
DO NOT use book a builder for “work leads” once they take your money you will find it almost impossible to contact them they promised me my money back (£500) now I’m not happy with the service they will not accept my calls
15. September 2025
Bewertung ohne vorherige Einladung
Antwort von Bookabuilderuk
Thank you for taking the time to share your feedback. We're sorry to hear you're disappointed with your experience.
We take comments like yours seriously and strongly dispute the suggestion that we are unwilling to speak with our members. Our customer support team is available to assist, and if there has been any difficulty getting in touch, we'd like the opportunity to investigate what happened.
We also take refund requests seriously and assess them in line with our membership terms and the circumstances of each case. We'd encourage you to contact us via our support channels so we can review your account and any previous discussions in full. Our aim is always to resolve concerns fairly and professionally.
The worst company I could ever say
The worst company I could ever say
Take money from traders promising the absolute world bearing in mind I have the calls all recorded offering everything great sales pitches. But also then try to take another 500 yearly payment when you try to cancel the so called rolling contract ten they say you need to give them 60 days notice never heard so much rubbish in my life all trader must avoid this site / company i have shared the promises they made across fb and instagram also and will continue regularly to make sure all traders stay well away from these people
11. September 2025
Bewertung ohne vorherige Einladung
Antwort von Bookabuilderuk
Thank you for taking the time to leave a review. We're sorry to hear that you feel disappointed with your experience.
We strongly dispute the suggestion that BookaBuilderUK misleads its members. Our platform has been connecting homeowners with tradespeople for many years, and while our team explains the benefits of membership, we do not guarantee a specific number of jobs or business outcomes. Results can vary depending on factors such as trade, location, competition and homeowner demand.
Regarding renewals, our membership agreements clearly set out the notice period required to cancel before renewal. We appreciate that this can be frustrating if it has been overlooked, but these terms are agreed to when membership begins.
We're committed to resolving concerns wherever possible and would welcome the opportunity to review your account, including any sales calls and previous correspondence, to ensure everything was handled correctly. Please get in touch with our customer support team so we can investigate your concerns thoroughly.
They are completely scamming the…
They are completely scamming the British tradesmen, no leads no work, then they scam you for another year if you don't cancel within 60 days ... They put this deep in the small print, don't call or email to say it's coming to the 60 day mark. They only call for money on the day
10. September 2025
Bewertung ohne vorherige Einladung
Antwort von Bookabuilderuk
Thank you for your feedback. While we understand your frustration, we must firmly correct several serious inaccuracies in your review.
Book A Builder UK is a fully UK-registered business that operates transparently under clearly communicated terms. We do not “scam” tradespeople — we provide a subscription-based platform giving verified members access to live homeowner job leads, filtered by trade, postcode radius, and job type. While we cannot guarantee job conversions — no platform can — we do ensure that leads are genuine and accessible, with many trades actively securing work through the site every day.
About Our Renewal Policy
Our 60-day cancellation policy is not hidden or “deep in small print” — it is prominently presented:
At the point of sign-up
In your digital membership agreement
In the welcome email with your full terms
On your member dashboard under account details
We also send multiple renewal reminders by email in the lead-up to your renewal date. We do not withhold this information, and we absolutely do not call on the renewal date asking for money — renewals are automated and processed in line with agreed terms.
Support and Transparency
If you’ve had difficulty getting through to the team or need clarification, we urge you to contact us directly so we can help resolve your concerns. We're here to assist — not avoid accountability.
You can reach us at:
info@bookabuilderuk.com
020 3817 8467
If you feel your account did not perform as expected, we're happy to review it in full, assess lead volumes in your area, and explore solutions.
✅ Final Note
We take pride in supporting tradespeople nationwide. Claims of scams are not only inaccurate but undermine the real value many receive from the platform. That said, if your experience fell short, we want to make it right — and we’re ready to talk.
Kind regards,
Head of Customer Services
Book A Builder UK
The worst company I have ever used the…
The worst company I have ever used the rudest people ever to talk to the attitude is horrendous same for their customer service if you have any sense stay clear from this company
Absolute rip off
10. September 2025
Bewertung ohne vorherige Einladung
Antwort von Bookabuilderuk
We’re very sorry to hear you feel this way. At Book A Builder UK, we take customer service seriously and do not accept rudeness from staff or members under any circumstance.
Our team is here to help, and we aim to treat every customer with respect — even in difficult situations. If you experienced otherwise, we’d like to review that call or correspondence in detail. Constructive feedback is always welcome, but we ask that it's shared respectfully.
Please contact us directly at 📧 info@bookabuilderuk.com
or 📞 020 3817 8467 so we can investigate your experience and work towards a fair resolution. We’re more than happy to listen and put things right where needed.
Kind regards,
Head of Customer Services
Book A Builder UK
JW Decorating
James turned up on time, he was very pleasant and started the work straight away, he did a great job and was finished in 4.5hrs.
Teresa and I are very pleased with the work and would not hesitate in recommending him in the future, I have already spoken to some of my neighbours who admired his work.
23. August 2025
Bewertung ohne vorherige Einladung
Antwort von Bookabuilderuk
Thank you so much for taking the time to share your experience with Book A Builder UK! We're thrilled to hear that you're happy with our service. Your feedback means the world to us and motivates us to keep providing an excellent service. If you ever need any assistance in the future, don't hesitate to reach out – we're always here to help!
Negative review didn't appear
Left a negative review for Bromley Drainage Co LTD but it did not appear. I wanted to warn potential customers that Reece Martin is a con artist and ripped us off while trading under his former company HBDRAINAGE LTD (which he has phoenixed as Bromley Drainage Co LTD) leaving two unsettled CCJs. bookabuilderuk.com should protect their customers from rogue traders like Reece.
25. August 2025
Bewertung ohne vorherige Einladung
Antwort von Bookabuilderuk
Thank you for taking the time to leave a review. We're sorry to hear about your experience.
BookaBuilderUK takes reports about tradespeople seriously. Reviews and allegations relating to specific businesses are subject to our moderation policies and legal responsibilities, which means we may be unable to publish content that contains unverified or potentially defamatory claims.
If you have evidence that a tradesperson has breached our terms, or information relating to court judgments or other relevant documentation, we encourage you to provide it directly to our support team. We will review any information submitted in line with our procedures and take appropriate action where necessary.
Protecting homeowners and maintaining the integrity of our platform is extremely important to us, and we appreciate you bringing your concerns to our attention.
He was very helpful and hardworking
He was very helpful and hardworking. Made suggestions when I was unsure. He was available the next day and price reasonable. Painting could have been better but overall would recommend him.
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von Bookabuilderuk
Thank you so much for taking the time to share your experience with Book A Builder UK! We're thrilled to hear that you're happy with our service. Your feedback means the world to us and motivates us to keep providing an excellent service. If you ever need any assistance in the future, don't hesitate to reach out – we're always here to help!
Their reviews system doesn't allow you…
Their reviews system doesn't allow you to post.
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von Bookabuilderuk
Thank you for taking the time to leave your feedback. We're sorry to hear you've had difficulty submitting a review.
Our review system is designed to publish genuine reviews while also applying moderation checks to help ensure reviews comply with our guidelines and legal obligations. If your review wasn't published, it doesn't necessarily mean it was rejected permanently, and there may be a specific reason why it couldn't be accepted.
We'd encourage you to contact our support team so we can investigate what happened and explain the outcome. We value honest feedback from our users and are committed to ensuring our review process is fair, transparent and reliable.
10/10
Very professional and takes the stress away from yourself. Was a very easy process and will 100% be using again in the future!
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von Bookabuilderuk
Thank you so much for taking the time to share your experience with Book A Builder UK! We're thrilled to hear that you're happy with our service. Your feedback means the world to us and motivates us to keep providing an excellent service. If you ever need any assistance in the future, don't hesitate to reach out – we're always here to help!
READ ALL NEGATIVE REVIEWS BELOW BEFORE ENGAGING
READ ALL NEGATIVE REVIEWS BELOW. THEY ARE REFLECTIVE OF MY EXPERIENCE.
My father signed up and was promised the earth by well rehearsed sales people.
What he received was the COMPLETE OPPOSITE. Zero leads / Zero Customer Service.
Renewal is automatic with no warning or notice given and you have to give 60 days notice to terminate, according to their T&Cs when you sign up which is in their smallprint. They did not tell us this on the phone with their sales pitch!
We terminated well in advance after reading their T&Cs in full. Also, aked to erase all of my fathers information from their system completely at the same time as termination, under data protection law, they acknowledged to say it was done, however, received an email some months after asking for money on a renewal!!
They have been written to by the Information Commissioners Office following my submission to them about this outlining the regulation to them and I have proof of this. We are awaiting the business' response confirming that they have followed the correct procedure and erased all of the data when asked to do so.
KEEP WELL WELL AWAY!!!
23. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Bookabuilderuk
Thank you for taking the time to leave your feedback. We're sorry to hear that your father was dissatisfied with his experience.
We strongly dispute the suggestion that BookaBuilderUK misrepresents its service. While our sales team explains the benefits of membership, we do not guarantee a specific number of leads or jobs, as these depend on factors such as trade, location, homeowner demand and competition.
Our membership agreements, including the renewal process and notice period, are set out in our terms and conditions, which members agree to before joining. We also send renewal notifications in accordance with our contractual obligations.
With regard to your comments about personal data, we take our data protection responsibilities extremely seriously. Requests relating to personal information are handled in accordance with applicable data protection legislation, and if there has been any concern about how a request was processed, we are happy to investigate it thoroughly.
We welcome the opportunity to review any concerns directly and remain committed to resolving issues fairly and professionally.
The guy was fantastic and we have…
The guy was fantastic and we have employed him to do other plumbing work which he has done very well too
11. April 2025
Bewertung ohne vorherige Einladung
Antwort von Bookabuilderuk
Thank you so much for taking the time to share your experience with Book A Builder UK! We're thrilled to hear that you're happy with our service. Your feedback means the world to us and motivates us to keep providing an excellent service. If you ever need any assistance in the future, don't hesitate to reach out – we're always here to help!
I am writing to express my extreme…
I am writing to express my extreme dissatisfaction with the services provided by book a builder. From the outset, their business practices have been deceptive and unprofessional. The company employs aggressive sales tactics, misrepresenting the scope and nature of their services. Once payment is secured, communication becomes virtually non-existent, with significant delays in response times or complete lack thereof. The terms and conditions of the service drastically change post-payment, leaving customers with unmet expectations and financial losses. I strongly advise against engaging with and recommend exploring alternative service providers who demonstrate integrity and transparency. This company's behaviour is nothing short of exploitative, and consumers should be wary of their deceptive practices. Even after several attempts to come to a resolution I am still being ignored, I can show proof, Book a builder will reply saying contact us to solve this but they do not do anything.
27. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Bookabuilderuk
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations.
We strongly dispute the suggestion that BookaBuilderUK operates deceptively. Our team aims to clearly explain our services and membership options, and the terms of membership do not change after payment. Results from the platform can vary depending on factors such as trade, location, competition and homeowner demand, and we do not guarantee a specific volume of work.
We're also concerned by your comments regarding communication. Providing responsive customer service is important to us, and if you feel your previous enquiries have not been addressed appropriately, we would genuinely like the opportunity to investigate why. We keep records of customer interactions and are happy to review your account and any previous correspondence to ensure your concerns have been handled correctly.
We remain committed to resolving issues wherever possible and encourage you to contact our customer support team so we can carry out a full review of your case.
Great Experience with K4management
K4management responded very quickly to my request to lay flags and correct groundwork for my new shed to stand on.
They were prompt and hard working, got on with the job, neat and tidy work done. Very reasonably priced too. I would certainly recommend this company and use them again. Well done.
2. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Bookabuilderuk
Thank you so much for taking the time to share your experience with Book A Builder UK! We're thrilled to hear that you're happy with our service. Your feedback means the world to us and motivates us to keep providing an excellent service. If you ever need any assistance in the future, don't hesitate to reach out – we're always here to help!
Impeccable
The gentleman who came to work on my boiler was very good.
He was punctual, polite and even left me a heater when he was unable to leave me with a working boiler (this was in winter, date submitted is an estimate as I can’t remember the date)
Couldn’t ask for a better service
23. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Bookabuilderuk
Thank you so much for taking the time to share your experience with Book A Builder UK! We're thrilled to hear that you're happy with our service. Your feedback means the world to us and motivates us to keep providing an excellent service. If you ever need any assistance in the future, don't hesitate to reach out – we're always here to help!
Great job…
They turned up on time and did the job efficiently and thoroughly and made sure the job was all done correctly before they went and they cleaned up after themeselves
10. April 2025
Bewertung ohne vorherige Einladung
Antwort von Bookabuilderuk
Thank you so much for taking the time to share your experience with Book A Builder UK! We're thrilled to hear that you're happy with our service. Your feedback means the world to us and motivates us to keep providing an excellent service. If you ever need any assistance in the future, don't hesitate to reach out – we're always here to help!
Fitting of kitchen ceramic sink
Rich responded quickly arrived on time did an excellent job although he was clearly not feeling well still carried on with the job. Clean tidy reliable explained everything would definitely recommend and use again.
22. April 2025
Bewertung ohne vorherige Einladung
Antwort von Bookabuilderuk
Thank you so much for taking the time to share your experience with Book A Builder UK! We're thrilled to hear that you're happy with our service. Your feedback means the world to us and motivates us to keep providing an excellent service. If you ever need any assistance in the future, don't hesitate to reach out – we're always here to help!
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